6/10 Okay
Christyl
28 Apr 2024
Disliked: Cleanliness
I arrived late, aftera 5 hour drive. I lugged my stuff up to my room, which was a dirty room that never got cleaned from the previous guest. The bed was stripped, and all blankets and sheets were on the couch (kinda gross). There was garbage and towels, etc.
When I contacted the front desk, I was asked to come back down and get new keys. He was a nice guy, and it wasn't his fault.
My new room was freezing. It was an upgraded suite, but there was mold in the bathroom, the mirrors had finger prints, and I coupd see the wipe pattern of the rag on the furniture, from their "cleaning". I was exhausted and crashed out.
The following day, I left early for an event nearby. I returned at about 9pm to my room the same as when I left. The bed wasnt made, and no towels were replaced.
I called the front asking for towels, and was asked to come to the front desk to get them. When I arrived, she didnt have towels, and I had to wait for her to go and get some from a closet.
Overall, the staff was friendly, but this hotel seems to be having an issue with their housekeeping crew and operations
Christyl
Stayed 2 nights in Apr 2024