Palo Alto Hotel Guide - Bing Concert Hall hotels in Palo Alto, United States of America.

"Tried to cancel - was on hold for 55 minutes - front desk would not pick up - when it did pick up the call, said could not cancel as it had passed few minutes from deadline to cancel. Awful customer service. Not going to a Sheraton anymore."

"Always love staying here. We come for medical appointments and it is the most comfortable and relaxing place we’ve found to stay."

"Room was clean. Booked the Premium King room with Lanai. Upon check in we were given a premium room but it did not have a Lanai. When I asked where The Lanai was they said it was the name of the room and if I wanted a patio you have to reserve a room that said Patio. For a Polynesian branded hotel I assumed a Lanai was a patio so just a heads up when booking. Overall the staff were great, the food was decent and it’s a nice hotel. I would stay again and make sure to get a patio because the gardens are beautiful "

"Clean room, nice small gym, pleasant courtyard with hot tub. Enjoyed our stay! "

"Staff were exceptionally friendly, helpful ans couteous."

"Great location"

"Super convenient location. "

"Very cool and stylish property. I loved the theme throughout the hotel. Furnishings felt like they were in good condition. The bed was very comfortable for a 5 month pregnant guest! The $25 credit for food/drink was very nice and I made use of it. I think the breakfast was better than the lunch/dinner offerings. The coffee in the room could be better. I didn't use it since it was just instant coffee. Great location, friendly staff. Would come again. "

"Friendly staff and a beautiful room. would visit again 10/10"