Black Eagle Hotel Guide - Black Eagle Trailhead hotels in Black Eagle, United States of America.

"Clean room which was quiet"

"First off when we got there the lady at the reception desk was very unprofessional, she was in sweatpants and an old Tshirt and seemed annoyed that she had to serve us. The facility was just ok. We got to our room, there was no towels, the fan and heating didn’t work, the TV remote didn’t work. The outside noise from trains and from the foundry was very loud all night. I think I would safely say I’ll never stay there again. "

"Stayed here last time we were in Great Falls and our experience was great! This time it was horrible. Our first room was dirty. Still had soap in the shower from the previous guest. And items in the fridge. The internet was horrible. Also during check in and when I went to the front desk to tell them my room was dirty the two girls with colourful hair had a mouth on them. The second room the sink wasn’t draining. Maintenance did come and put chemicals in it, but told me they couldn’t do anything else until morning. Breakfast was good, and the guy tending to it was great. "

"Room was musty, staff not super friendly"

"Clean room and friendly staff"

"The room was a bit run down an oddly laid out but sufficient. One front end staff named Darla was such a sweetheart, and did her best to get us the best room she could so big shoutout to her! Breakfast "

"When we arrrived it was a chilly -21°F and was very pleased that there was underground parking. When we went to our room and opened the door it was a brisk 50°F! I think they knew what room they were going to give us as we booked it earlier in the day and arrived about 9pm. The room could have been prewarmed a little bit. We turned the heat up to 70°F and had to sleep fully clothed as there was no extra blankets. By 5am the room was still only at 68°F and never reached 70°. We checked out at 5:30am and decided the heated seats in our car and a gas station coffee would be better than waiting for the free breakfsat at 6am."

"We arrived and were told that their computer systems were shut down and they could not check us into our rooms. But they were working on getting them back up. We sat and waited for over an hour in the lobby with two small children. It was around 9:00 PM and we finally left because they were nowhere near getting the computers to work and we had to wake up at 4:30 in the morning. Neither Holiday Inn or Expedia will refund us. We had to stay in another hotel because we had no idea how long it would take for the computers to get up and running. Austin, the front desk employee was working his hardest and was very pleasant and kind through the whole experience. But unfortunately he had no control over getting the computers up and running, he was not a manager so had no control in giving us a refund. The whole experience was very disappointing both with the hotel Holiday Inn hotel and Expedia. I asked if we could let the children go into the pool and we were not allowed to do that either as they had no way of getting us keys because again the computers were not working. Sitting in a lobby with two small children after having been in the car for almost 3 hours to get to the hotel was not pleasant. We made the choice to go somewhere else so we could sleep for a few hours before having to wake up at 4:30 am. After this experience, I will no longer be using Expedia services and I will no longer stay at a Holiday Inn. "

"The room was clean and the staff was friendly and quick."