Black Pot Beach

Clean room

This property has breakfast included, nice view from the hotel.

This was a very disappointing start to our trip. Several weeks before arrival, I called the hotel to request connecting rooms, as my children were going to sleep in one room. I emphasized how important this was so I could easily access them. I was assured notes were added and even confirmed with a manager. At check-in, Ana assisted us. When I mentioned the connecting rooms, she repeatedly said we had two rooms, without acknowledging the request and showed little interest in helping. I also asked about a potential Expedia upgrade benefit, which she quickly denied, stating the hotel was “fully committed.” However, when I expressed concern about the connecting rooms, she mentioned one was available, for an additional fee. It was frustrating to hear that nothing was available for an upgrade as per my Expedia benefits , yet rooms could “appear” if we paid more.I asked if the fee could be waived given the prior request, but she declined and said she would check with a manager. After a few minutes, she returned saying the manager would not accommodate the upgrade without a fee. The manager never came out to speak with us. We were ultimately given two separate rooms. Since we couldn’t leave our kids alone, my spouse and I had to split up and stay in separate rooms on our 20th anniversary. We had packed belongings together including toiletries, so we had to go back and forth between rooms constantly which made it very inconvenient. The location is great but poor customer service.