Black River Hotel Guide - Hotels with Spa in Black River, Rivière Noire District

"Hygiene needs improvement, but the staff was responsive and sometimes very attentive. The facilities were good overall, except for the pools, where surface issues may have caused swimmer injuries. The activities and activity staff were excellent, and it’s a great destination for a family vacation."

"Okay "

"We were shown so much care, kindness and attention throughout our stay. Every team member: reception, admin, restaurant, kitchen, maintenance and cleaning were consistently friendly, helpful and professional. They worked hard and always had a smile on and enquired about our experience each time. The location was perfect: just a five‑minute walk to a beautiful part of the Flic en Flac lagoon, ideal for early‑morning swims and snorkelling. Breakfast was varied and generous, with cooked options, pastries, breads, cheeses and plenty of tropical fruits, plus extras like boiled eggs, pancakes and omelettes. Dinner changed nightly with cultural themes; I especially enjoyed the vegetables, salads, calamari and desserts. A few small improvements would help: boiling water at breakfast for tea, better coffee and water jugs at dinner. Rooms were cleaned daily, towels and beach towels replaced and the shower had good water pressure. Tea‑making facilities and a small fridge in the room were very convenient. The free carpark and on‑site gym were great bonuses. Good Wi‑Fi throughout and fun Sega dancing during the week added to the experience. Quiet, peaceful and welcoming — we made real connections with the staff and will definitely return. Thank you Aanari for taking great care of us. Bonne continuation. From Vancouver Island, Canada "

"La Pirogue is one of the loveliest hotels in the world! A well-balanced mix of laid-back island charm, with professionalism, friendliness, fun activities and the best hotel food you will find anywhere (mix of authentic local and themed international, always something for everyone and a classy pastry section straight out of Paris!). The grounds are picturesque and immaculate, whilst the staff are amazingly friendly and attentive. Cannot recommend La Pirogue highly enough! "

"The overall experience was not good because of too many trainees, which caused low efficiency and mistakes."

"The hotel staff absolutely incredible, the service was fantastic and the hotel itself was very good. The pool bar staff absolutely joy, Nikish, Yash and co a really good laugh. There are many people like the towel lady, Adele absolutely diamond of a woman. "

"The staff were very friendly, there was never a time that you were not greeted by a staff member no matter what there role was there. We felt so welcome! "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left. "