Black River Holidays

Staff was very welcoming and professional. I felt at home From my welcome drink to check in. Reception Supervisor Melicia was courteous and accommodating throughout ? All the support staff and guest relations explained what restaurants were o]en and where to dine. The staff provided cart transport to amd from the room which was very convenient. Make one call and they're there to get you. The Bartenders at all the bars made great drinks and were friendly.

It was definitely a great experience with friendly staff and great food highly recommended..

We stayed 5 days, 4 nights and everything was top notch. My only critique would be that the rules around the resort credits are confusing/vague. Staff was incredible, amenities were perfect, and the food was delicious. The spa was phenomenal and the Piano Bar is a true hidden gem in the resort. Shoutouts to Yaneak for an amazing check in experience, Caillou for his delightful bartending service, Chris (aka Slim Shady) at Pier 8 was wonderful at making out first night special, Felecia our concierge was so attentive as was Keosha our pre-arrival booking agent who setup all our transports, excursions and spa experience. Anthony, our hibachi chef at Momo was a true highlight and last, but certainly not least Cragen the pianist in the Piano Bar was hands down our favorite entertainment of the trip! We look forward to being back and bringing the family next time!

The staff was amazing and treated me as a vip guest through of the most horrifying category 5 hurricanes the country has seen in over 100 years

Club and bowling… nice touch!