Buffalo Hotel Guide. Hotels in Black Rock, Buffalo, United States of America

"The staff at the front desk were amazing and very accommodating. They were friendly and helpful attempting to address all of my concerns. The only problem occurred during breakfast. There was only one server for the entire dining area. It was too much for her, and she seemed very frustrated trying to take care of all of us. I asked her for decaffeinated coffee and she told me that it would take about five to ten minutes. It took her more than thirty minutes and she appeared with my coffee as I was preparing to leave. Please get her some help. Otherwise, it was a good stay. Loved my room!"

"Breakfast was good. Waffles, scrambled eggs, bacon, all kinds of bagels and pastries. Yogurt, good coffee, cereal and fresh fruit. Some juices. Room was spacious with a fireplace. Mattress needs to be replaced. Seems a bit old…but fairly comfortable. Adequate towels etc. they clean every 3 day but can clean if you ask. Limited parking but adequate. Staff was helpful and courteous. It’s an older building but the view of the Niagara River is beautiful!!! Convenient walking to the River and a few restaurants as well as walking to the town of Lewiston! "

"Musty smell throughout the property and our room. Felt unsaved based on the people around the hotel. Felt like a real low budget hotel. "

"Bad breakfast is all I can say everything else was good"

"The breakfast that I ate was great coffee juice fruit was fresh the staffs was approachable great environment Keep up the good work management team once the head is on properly the whole body will run smoothly "

"Horrible experience. We checked in shortly after 8 pm. Room 320. Shortly after getting to the room, loud yelling was next door. It went on for over an hour. Profanity and extremely loud. Stopped about 10 pm, but started again at 11:30 and ladyed over 2 hrs. This was adjacent room with a shated internal room. I headed to the front desk to report (couldnt get an answer to phone to desk). A staff member wasbin the hall and simply told me "we are aware". The noise continued until 4am. Literally no sleep. We showered in the morning and there was no blow drier in the room. Called the fr9nt desk and got an answer this time. Was told that there should have been a blow drier in the room, but they would have one brought to us. After waiting for nearly a half an hour, my wife went to the desk to inquire when one might arrive. The clerk told her they gad searched the desk area and there wasnt one there. He said he went to a room, however and took a photo of how there should have been one on the wall and showed it to her. My wife assured him that one was NOT on our room wall. Clerk said he would then check "the managers area" and see if he could get one. He returned to tell her that he could not find one and would not be able to get my wife a dryer, but her "hair looked fine.""

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "

"Breakfast too expensive. Buffet was just a regular free breakfast at most hotels. If you have a players card you could probably use it and eat for free. But if you’re just going to spend the weekend why would you get a card "

"Stay exceeded expectations! Friendly staff, clean property, amazing breakfast! "