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"There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor. My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs, The garden needed tidying up, there were cigarette butts everywhere. The parking was perfect. Most of the staff were very helpful."

"Tired and worn our rooms."

"Great location with great views of the sea.Very charming and polite staff"

"Loved our stay so much that I’m booking my next trip now! I took my pug and he had a great time! So accommodating to travelling with your pet!"

"Very friendly and helpful staff. Very close to the centre and the BIC which is where my husband and I went to a concert. Breakfast was plentiful and the room was quiet, clean and comfortable."

"Our room was clean and comfortable but showing its age. Although it had been freshened up, the TV was quite old and picture quality was SD when these days one might expect HD. Similarly the light above the bathroom mirror was not even LED and when we found the pull cord it was dim and and only illuminated several years of dust. The bed was very comfortable. This may seem a bit picky but we paid over £100 for one night which did not even give us access to the pool. We learnt the hard way that the Expedia price does not include the pool and spa. It is actually quite clear on the Expedia site but we booked at the last minute and in a rush. There was plenty of parking and the location was close to the beach. The staff were very friendly and helpful."

"Breakfast was very busy due to a trade union conference and options were limited. Also we were charge extra for coffee on the first day and told on the second day it was free."

"Some staff were not helpful. Breakfast was disappointing. Rooms average. Pool was unswept, shoddy though the pool itself was good."

"The staff (Jamal) were friendly and welcoming. The hotel however is tired and requires a makeover and updating."