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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
38769 Governor G C Peery Hwy, Bluefield, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 331 reviews" "
Rating 8 - Good. 118 out of 331 reviews" "
Rating 6 - Okay. 38 out of 331 reviews" "
Rating 4 - Poor. 26 out of 331 reviews" "
Rating 2 - Terrible. 13 out of 331 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Comfort Inn. Our room was clean and very accessible from the parking lot. The highlight of the stay was at check-in. The young man was very friendly, personable and accommodating. He made check-in a joy!
Stayed 1 night in May 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in May 2024

8/10 Good

Dark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed there before and this is always a good place to have a good breakfast that they offer clean in the staff is always been professional
Stayed 3 nights in May 2024

10/10 Excellent

Alan, Bloomington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very comfortable
Stayed 2 nights in May 2024

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe place
Stayed 1 night in Apr 2024

4/10 Poor

6 ft

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No Hot water in shower, didn’t even offer to take anything off bill
Stayed 1 night in Apr 2024

8/10 Good

Marnie

Liked: Staff & service
Breakfast provided on the weekday was limited as far as quantity. Weekend was better.
Stayed 3 nights in Apr 2024

4/10 Poor

Travon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 16 Apr 2024
Thank you for staying with us!

8/10 Good

Candace, West Palm Beach

Liked: Cleanliness, staff & service
Clean room, friendly staff. Breakfast was sparse and floors thin. I could hear the guest upstairs walking around.
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you so much Candace for your kind words. It is guest like you that make us great!!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only really hotel around.
Stayed 2 nights in Mar 2024
Response from GM on 16 Apr 2024
Thank you for your review!! Hope to see you again!

10/10 Excellent

Tom

Travelled with partner
All was excellent except a small issue with the toilet continuing to run a couple of times after flushing.
Stayed 1 night in Mar 2024
Response from GM on 16 Apr 2024
Thanks, Tom, for being understanding! It is guest like you that makes us great!!

10/10 Excellent

Dennis

Business traveller
Everything was great
Stayed 1 night in Mar 2024
Response from GM on 16 Apr 2024
Thank you, Dennis, for your kind words!! We truly appreciate you being our guest!!

8/10 Good

Sean

Business traveller, Travelled with partner
Liked: Staff & service
Noisy
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Interior of rooms was not pleasant.
Stayed 1 night in Dec 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
The hotel staff is amazing !!!
Stayed 3 nights in Oct 2023

6/10 Okay

Lutfi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Roxan

Liked: Cleanliness, staff & service
This was nice and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

edessa

Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Robyne Ramsey - General Manager on 1 Oct 2023
Thank you for your feedback. I would like to apologize for your recent stay and that our hotel or services did not meet your expectations. We will take you feedback into consideration and make the proper adjustments to satisfy our guest.

8/10 Good

Jessica

Stayed 1 night in Sep 2023
Response from Comfort Inn on 21 Sept 2023
Thank you for staying with us

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property seems to be well taken care of. I didn't like that trees along the highway can cause one to miss the entrance of the hotel.
Stayed 1 night in Sep 2023
Response from Comfort Inn on 21 Sept 2023
Thank you for staying with us

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Burkes Garden aka God’s Thumbprint
Staff is pleasant and friendly, room is clean and comfortable.. what else can you say ask for?
Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Staff & service
Staff was awesome room smells of mildew
Stayed 1 night in Sep 2023

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was great The only thing that was not great was the bed. It was well worn but they are getting ready to replace so it was understandable.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the rate.
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Triple Nickel Motorcycle trip
Hotel was clean and service was excellent. Had a good nights sleep.
Stayed 1 night in Aug 2023

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff
Stayed 2 nights in Aug 2023

2/10 Terrible

Heather

Stayed 1 night in Aug 2023
Response from Comfort Inn on 21 Sept 2023
Thank you for your feedback. It is truly valued.

2/10 Terrible

NANCY, newbury

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast cereal was individually bagged in snack bags from big boxes, there was NO decaf coffee offered. The breakfast offered was done cheaply and not very sanitary. I had to sign a paper saying there would be upcharges for early discharge from my room! Really??? NO ELEVATOR and not advertised. This was a surprise to my spouse who uses a walker. No ice machine on the second floor. Huge blood stain on the top of my bed quilt that soaked through to the second top sheet. Rooms are old and antiquated. would not stay there again!
Stayed 1 night in Aug 2023
Response from Comfort Inn on 21 Sept 2023
Thank you for you feedback, it is truly appreciated

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Can’t paint a prettier picture.
Stay was quite satisfactory
Stayed 2 nights in Jul 2023

4/10 Poor

Kelly

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel was covered in plastic sheets. Not sure if they are trying to remodel or what. Hotel needs a facelift and updating.
Stayed 1 night in Jul 2023
Response from Comfort Inn on 24 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Maggie R AguilarGMComfort Inn

6/10 Okay

Frank

Travelled with family, Business traveller
The property has no elevator, there were bugs in the room, and the overall appearance could use some improvement.
Stayed 2 nights in Jul 2023
Response from Comfort Inn on 24 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Maggie R AguilarGMComfort Inn

8/10 Good

Hannah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

Antonio

Stayed 3 nights in Jul 2023
Response from Comfort Inn on 20 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Maggie R AguilarGMComfort Inn

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel team are friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Comfort Inn on 7 Jul 2023
Thank you so much it was a pleasure to serve you.

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Pool was not functioning. No mention of the problem when checking in. It should not have taken several days to resolve the the issue and it would appear no one knew enough to properly use the chemicals that should have been available. Staff was courteous but not well trained. I asked to move rooms and that was granted but not a word acknowledging the problem or apologizing
Stayed 3 nights in Jul 2023
Response from Comfort Inn on 20 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Maggie R AguilarGMComfort Inn

4/10 Poor

ABIGAIL

Stayed 1 night in Jul 2023
Response from Comfort Inn on 24 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Maggie R AguilarGMComfort Inn

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Bed was clean and comfortable. Bathroom was clean and towels refreshed and trash without having to ask. Parking was easy and convenient. Very convenient location. Breakfast was fresh and hot. I would stay again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023

4/10 Poor

Lori

Disliked: Cleanliness, property conditions & facilities
Bathtub drain did not drain properly
Stayed 1 night in Jun 2023

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Pleasant check in. Room was clean and neat. Only issue was the black out shade was broken and I couldn’t pull the shade closed all the way. Very friendly and helpful staff! They even suggested a great restaurant for dinner!
Stayed 1 night in May 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet , clean place !
Great staff. But out of breakfast items too fast both mornings of my stay.
Stayed 1 night in May 2023

8/10 Good

RICHARD, Croton

Stayed 1 night in Apr 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a place to sleep.
Stayed 2 nights in May 2023