Bluewater Park Hotels

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"I stayed for 6 nights, cleaners never made my bed each day, sheets where changed on the 4th day, floor not vacuumed, toilet not cleaned, dishes not washed, no cutlery in the room to use to eat a meal, towels not replaced each day, dead cockroaches found in the wardrobe. "

"We had a nice day until we reach this place and wanted to check in. The receptionist/ the person handles the check in was very rude, very unprofessional and very unwelcoming - not hospitable knowing they are in hospitality industry. Dealing with a loss with a family doesn't give you the right to treat your guests bad."

"Amazing property"

"Be wary when handing over a cash security deposit. I checked out early before reception was open. Called them about the security deposit and they said they'd return the security deposit onto my card or bank transfer it. I flew out of Townsville thinking my security deposit would be refunded that day. I called them up after flying home to confirm the return of my security deposit. A different girl answered the phone & said they can't return cash. They would hold my money in a client account at the Motel for next time I come back & stay. They've gone against what they told me. Is this even legal? I'm not returning to Townsville. Was there briefly for a family funeral. I'm waiting on the manager to call me back and sort this out. They said she's busy with meetings and could take 3 days. I said I'd be calling tomorrow. Hopefully this should be sorted out."

"Clean "

"Very clean. Needs a shelf to hold toiletries though in bathroom given no vanity. Very lovely to stay though. Well worth the money. "

"Good facilities, well appointed, great staff, we had a fabulous room it just needed some maintenance."

"Second room fan didn't work no aircon unless U kept the door open. Need fly spray in the room for ants and cockroach. New Food menu isn't great pizza were great value and good experience "