Bni Faghloum Hotels

"The hotel restaurant was great. The reception people were amazing. We were in a rush to head out early in the morning and they provided us with breakfast accommodation even though they didn’t have to. Would come again. "

"RIad was beautiful but sadly bathroom was musty and damp. Parts of plaster/ paint chips from ceiling dropping. Morning staff was wonderful. Friendly, attentive and could not do enough for us. We had a night time meal and it was also very good but we had to wear our coats until they agreed to turn heat pump on and close doors.( the restaurant is open to the public) Breakfast on upper deck was wonderful as was the view . Location is very good. Now the negative: Uncertain of role of afternoon/ evening staff as despite having a desk with security camera split screens, they never seemed to be at the desk, jnstead would sit on a cushion outside on the other side of the open door. They had nothing that identified them as staff so we never really felt the we could ask them anything. On the first night the front door staff had loud music playing for and we put up with it until 11pm at which time my husband dressed and went downstairs to ask them to shut it down, which they did. Second night, 1045 music again still loud, waited until 11pm, husband went to landing and looked down. The music stopped.Spoke to the morning manager about it next morning and he assured quiet time was 10pm. We went to bed 3rd night at 945 and listened with great frustration to loud voices until after 1130 pm. While noise was coming from guests, they were in the foyer level, close to reception desk.Expectation for guests to be quiet in riad.note on door/ staff should enforce it."

"Staff was very nice and very helpful. Bed was very comfortable."

"I had a wonderful stay here. The room « Nora » was beautiful, spacious and very comfortable, with an incredible view. Watching the sunset directly from my room felt like a dream. The bed was extremely comfortable and everything was perfectly clean. The breakfast was fresh and served on the terrace, which was a lovely way to start the day. In the evening, I enjoyed mint tea while relaxing and taking in the peaceful atmosphere. The staff were extra amazing — incredibly kind, welcoming and attentive. I felt at home very quickly. A truly lovely place. I would definitely recommend it."

"Needs to be cleaner. Soap for shower is inadequate. Shower was cold even after asking for it to be checked. Toilet seat won’t stay up. Water leaks everywhere is you use bidet sprayer. Heater does not work. No garbage pail. I do not understand the ratings for this place."

"Staff and breakfast here are top notch! The location is fabulous for all you'll care to see and do in Chef. Highly recommend!"

"The location, the garden, the restaurant."

"It was such a beautiful hotel. Everything was so lovely. Truly enjoyed our stay."

"Lovely place, great breakfast and had my first Hamman"