Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Hotel Playa Caracol

4 out of 5
Hotel Playa Caracol
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER

Reviews

8.2

Very good

Rating 10 - Excellent. 152 out of 357 reviews" "
Rating 8 - Good. 119 out of 357 reviews" "
Rating 6 - Okay. 50 out of 357 reviews" "
Rating 4 - Poor. 17 out of 357 reviews" "
Rating 2 - Terrible. 19 out of 357 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Travelled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022

2/10 Terrible

Anthony, Littleton

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not very nice. The hotel is run down.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Stayed 2 nights in Mar 2022

6/10 Okay

Rafael Gonzalez

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Stayed 4 nights in Mar 2022

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Stayed 3 nights in Mar 2022

8/10 Good

Jose Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Jose Angel Gonzales

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden treasure, in these little hotel all the rooms have ocean view, the staff is great, the facilities are in a good condition, the food its great, they have a bar, pool bar service and you can go to beach and come back to the pool, also the surroundings are quiet and safe, this is a great hotel!!!!!
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veracruz
Muy cómodo y buen servicio
Stayed 1 night in Sep 2021

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.. the only bad thing was the sharp pieces in the pool..that cut my childrens feet and hand
Stayed 5 nights in Sep 2021

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Amazing food.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Fernando

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020

6/10 Okay

Charry, Washington

Travelled with family
The only thing I like was the view from my room nothing else
Stayed 1 night in Dec 2020

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The pool and garden were nice and the proximity with the beach.
Stayed 2 nights in Feb 2020

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Kristopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Apr 2019

6/10 Okay

Joan

Disliked: Staff & service, property conditions & facilities, room comfort
They nickel and dime you for everything. They charged us to drink our own beer (2 beers we had all day) at the pool and were very upset we brought a bag of chips. No hangars in the room, you have to ask at the front desk and then you only get 5.
Stayed 7 nights in Feb 2019

10/10 Excellent

Mirtala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Nice clean room. But service is a little slow. The room had several light bulbs out including my night stand, we reported it and it took them 2 days to change it. Otherwise it’s a nice property I would stay again.
Stayed 3 nights in Sep 2018

10/10 Excellent

Carlos

nice and clean
Excelent place for a couple
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Departamento de recepcion on 19 Sept 2018
Playa Caracol Hotel & Spa agradece su preferencia, le esperamos en su próxima visita para que disfrute de una agradable estancia.

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa caracol
This property is well located on mocambo Beach. Needs remodeling ad the wifi doesn't work in the rooms.very strict about reservation changes . Overall ok , good value if you don't need wifi
Stayed 5 nights in Nov 2017

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorious Beach each and Tasty Fish
A European tourist class hotel--modest size, low key, pretty, and clean--right on the beach. I happened to be there on May Day and the place was filled with Mexican families having a wonderful afternoon. It was festive and the food at the hotel was really good. Best yet, next door is Villa Rica--the best fish restaurnt in all of Veracruz.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place but Food Service Could Improve
Overall service was good, but restaurant service was just mediocre.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Friendly staff, safe place, modern hotel

4/10 Poor

Delia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice beach access--unfriendly staff--small beds
Double beds are very small for a couple and my feet hung way off the edge of the bed (I'm 6'). Bathtub is hard to get in and out of because of stationary glass window that comes half way across where the shower curtain should be. Elevator is extremely dark. They only give one room key, even when another is requested. I was there for a nearby convention and my family was staying at the hotel while I was at meetings. Most of the staff was friendly but they freaked out when we wanted to take our towels to the next beach over because we had friends staying there. The guard on duty looked like he wanted to handcuff my kids who were walking up the beach with the hotel towels. After an uncomfortable confrontation with the hotel staff and guard about the towels they made me sign a waiver that I was responsable for returning the towels. Really no point, since one is responsable for returning either the towel cards or towels either way. I'm not a person who likes confrontation and wasn't looking to break rules but the hotel staff was very unbending and unfriendly.

10/10 Excellent

Mirtala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stat
Mine was an beautiful stay. The staff was always friendly will to make me feel more comfortable.