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Reviews of GHL Hotel Bogota Occidente

3.5 out of 5
GHL Hotel Bogota Occidente
Autopista Medellin Km 3.9, South Side Siberia-Cota metro area, Cota, Cundinamarca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 94 reviews" "
Rating 8 - Good. 18 out of 94 reviews" "
Rating 6 - Okay. 6 out of 94 reviews" "
Rating 4 - Poor. 2 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Property conditions & facilities
You’ve very good service and very quiet rooms The only thing that I can recommend need a sign to say hotel by this way war hotel Access
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear guest ; Best regard .We appreciate your valuable attention to qualify our service and let us know your perception about it.We hope to serve you again.CordiallyMonica FerroGeneral Manager

10/10 Excellent

Gianluca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent. Ideal for a business stay. Having a rented car would be a good option.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear guest, Best regard.We appreciate your valuable attention to rate our service and let us know your perception about it. We will take your suggestion regarding transportation into account.We hope to serve you again.CordiallyMonica FerroGeneral manager

8/10 Good

Aida, Miramar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had business in Cota, Chia and Cajica, good transportation available and access to airport
Stayed 3 nights in Feb 2024
Response from Gerente General on 28 Feb 2024
Estimada Señora Aida; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Ernesto, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well maintained. There are some fast food at a walking distance. A good option for an overnight stay. The airport is not far away (around 4 miles away), but the traffic can be heavy during rush hour. The staff is polite and very diligent.
Stayed 1 night in Dec 2023
Response from Gerente General on 10 Jan 2024
Estimado Señor Ernesto; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerente General on 10 Jan 2024
Estimada Señora Melanie; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff gets 5 stars, everyone was very helpful and attentive. The only problem is that the hotel is outside of Bogota and taxis cannot exit the city so transportation is limited. There are other options like the hotel vans, but it is a bit costly. There are plenty of restaurant options in the surrounding plaza. Anotherr thing that they could improve is the noise of the toilets, they sound like an airplane toilet or louder. The first night of our stay we were woken up twice by the Flushing noice coming from adjacent rooms. Overall a good hotel, I would stay again.
Stayed 2 nights in Dec 2023
Response from Gerente General on 10 Jan 2024
Estimado Señor Edwin; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

6/10 Okay

Gladys, North Massapequa

Travelled with partner
Disliked: Cleanliness
I didn't like that even though I only stay one night they charged me for the two nights stay and taxes.
Stayed 2 nights in Dec 2023
Response from Gerente General on 10 Jan 2024
Estimada Señora Gladys; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Nuestras políticas de cancelación establecen que se debe realizar la cancelación de la reserva 24 horas antes, ya que esto afecta que se pueda ofrecer la habitación a otra persona, por lo cual se realiza el cobro de la noche que no se alojó en el hotel. De igual forma, quedamos atentos para responder cualquier solicitud o duda que requiera. Muchas gracias por su atención. Cordialmente Mónica Ferro, Gerente General

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubo una confusion con mi habitacion y no me la resolvieron... dormi incomoda y pague de mas 😑
Stayed 2 nights in Sep 2023
Response from Gerente General on 19 Oct 2023
Estimada Señora Verónica; Cordial Saludo. Gracias por su calificación. Lamentamos mucho que no tuviera una buena experiencia en nuestro hotel. Nos estamos comunicando con usted para que nos pueda contar con más detalle lo sucedido. Mil disculpas por todo. Esperamos poder atenderla de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cool hotel.
Stayed 7 nights in Oct 2023
Response from Gerente General on 19 Oct 2023
Estimado Señor Joel; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for me.
Stayed 1 night in Oct 2023
Response from Gerente General on 19 Oct 2023
Estimado Señor Ricardo; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Lina

Stayed 3 nights in Sep 2023
Response from Gerente General on 6 Sept 2023
Estimada Señora Lina; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Inga

Great place to stay
Stayed 2 nights in Aug 2023
Response from Gerente General on 6 Sept 2023
Estimado Huésped; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

2/10 Terrible

Lashawn

Stayed 3 nights in Jun 2023
Response from Gerente General on 7 Jul 2023
Good Afternoon ; We appreciate that you share your experience and the most important thing is that you enjoyed your visit. Monica Ferro

10/10 Excellent

Clarence

Travelled with family
Liked: Property conditions & facilities
Excellent, friendly staff ready to help at all times. The breakfast buffet was very abundant and well-prepared. There are several dining options right next to the hotel, and they were great. Nothing negative to say about this hotel: 10 stars.
Stayed 4 nights in May 2023
Response from Gerente General on 6 Jun 2023
Dear guest We appreciate that you share your experience and califique your stay. is a pleasure to know that you feel like in home. We hope that you give us an opportunity to have you again. Best regards. General Manager, Monica Ferro

10/10 Excellent

Lucas Colon, COROZAL

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property
Stayed 7 nights in Mar 2023
Response from Gerente General on 27 Mar 2023
Estimado Sr. Colon; Queremos agradecer por el tiempo que destino para evaluar nuestro servicio. Esperamos tener la oportunidad de atenderlo nuevamente en nuestras instalaciones. Monica Ferro Gerente General

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gerente General on 6 Mar 2023
Estimada huésped; Queremos agradecer por el tiempo que destino para evaluar nuestro servicio. Esperamos tener la oportunidad de atenderlo nuevamente en nuestras instalaciones. Monica Ferro Gerente General

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff. Save your money. Don't stay here
The staff at the hotel are untrained and lack common sense. Upon check-in they didn't request identification for a 6 month old baby. I've never stayed at a hotel that requires identification for a baby. Nonetheless, the hotel staff decided it was appropriate to bang on the room door at 8:30pm to request the identification. The banging on the door woke up the baby and we were unable to put her back to sleep. A come common sense approach would be to request the identification upon checkout. No apologies were given. Rather the staff were adamant that identification for the 6 month baby is required or else the baby can't stay as this is the rule of the hotel. This experience was beyond frustrating, disappointing and I lost one night of my life. My favorite part was the staff never apologized.
Stayed 1 night in Feb 2023
Response from Gerente General on 20 Feb 2023
Good afternoon dear guestWe appreciate your opinion regarding our services. According to the country's regulations, it is mandatory not to allow minors to enter without any identification, so we kindly always request the required documents whether you are a guest or visitor to the hotel. We sincerely apologize for the inconveniences presented during your stay, we hope to assist you in the next opportunity and resolve all your doubts regarding our services. Cordially Monica Ferro General Manager

10/10 Excellent

Paula Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Response from Gerente General on 30 Nov 2022
Dear guest We appreciate that you share your experience and califique your stay. is a pleasure to know that you feel like in home. We hope that you give us an opportunity to have you again. Best regards

10/10 Excellent

juliette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel, recommended!
Stayed 1 night in Oct 2022
Response from Gerente General on 1 Nov 2022
Cordial Saludo . Nos complace recibir su valiosa calificación y valoración por nuestro establecimiento, esperamos tener la oportunidad de atenderlos. Cordialmente Monica Ferro . Gerente General

4/10 Poor

Maria

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

David, Grand Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well staffed. Staff helped arrange a taxi to the coliseum and back. Definitely would repeat.
Stayed 1 night in Aug 2022
Response from Gerente General on 31 Aug 2022
Good Afternoon ; We appreciate that you share your experience and califique your stay. is a pleasure to know that you feel like in home. We hope that you give us an opportunity to have you again. Best regards

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value. Friendly staff
Stayed 1 night in Apr 2022

10/10 Excellent

Viviana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is far away for Bogota, , but if you need to wok around the area it is very good
Stayed 5 nights in Mar 2022

8/10 Good

HUMBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

HUMBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my previous 4 stays and not being able to use the room air conditioner for a variety of reasons, I was allowed to use the air without any issues from the front desk.
Stayed 5 nights in Nov 2021
Response from Gerente General on 23 Dec 2021
Good Afternoon ; We appreciate that you share your experience and the most important thing is that you enjoyed your visit. Monica Ferro

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very professional and friendly in my interactions with all. The one issue here is the hotel advertises air conditioning in the rooms yet after 2 different dates I have been at this hotel the air conditioning is not working for one excuse or another! I was allowed 1 night with air conditioning and next day I was told it was out of service. It’s like the staff has to pay the electric bill. Find a hotel that will allow you to use the air conditioning because this GHL will not.
Stayed 7 nights in Jun 2021
Response from Gerente General on 4 Aug 2021
Estimado Huésped ; Cordial Saludo . Queremos manifestarle nuestras mas sinceras excusas por la situación en particular que presento en nuestro Hotel a causa del aire acondicionado. Efectivamente nos encontrábamos en un proceso de verificación y funcionalidad de los aires ya que por la pandemia estaban deshabilitados ,razón por la cual a su llegada aun no estaban activos . Esperamos tener la oportunidad de atenderlo en una próxima oportunidad y así resarcir este error. Muchas gracias por su valiosa atención. Cordialmente Monica Ferro Gerente General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, the room was very confortable and bed as well. Offered iced tea and cookies at Front Desk.
Stayed 1 night in Feb 2020
Response from Monica Ferro General Manager on 17 Feb 2020
Dear guest, we appreciate your comment, we like that you enjoy your stay. we hope that you come back soon. Best Regards,

8/10 Good

Traveler

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good staff. Clean rooms. Industrial location. Restaurant choices right next to hotel
Stayed 1 night in Feb 2020
Response from Monica Ferro on 17 Feb 2020
Dear guest, We like that you share your opinion, for us is important that you like our service, rooms, cleanliness. We hope that you return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Monica Ferro on 9 Dec 2019
Reciba un cordial saludo, Agradecemos su calificacion

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from monica ferro on 27 Nov 2019
We apreciate the time to share your opinion.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The room is exactly as the picture I like that. The Hotel is nice
Stayed 1 night in Nov 2019
Response from Monica Ferro on 27 Nov 2019
I like that you enjoy the room.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Monica Ferro Gerente General on 15 Oct 2019
We apreciate your score.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property is beautiful and clean, however, extremely hot, even in the rooms with the A/C on. I tried cooling mine down by leaving the AC on and the staff turned it off while I was gone! I have stayed here before and the heat and ACs not working properly has been always an issue.
Stayed 2 nights in Sep 2019
Response from Monica Ferro General Manager on 16 Sept 2019
Dear guest, we appreciate that you share your opinion. about the ac, we suggest you that in your next stay confirm this information in the front desk and we find a room that will be in a area that the sun can not warm the space, also we confirmar that the ac work good. Have a nice week.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Smell of nearby company odor is noticeable. Empty used containers left in refrigerator were placed inside, reported to lobby desk.Otherwise, overall we love this place
Stayed 3 nights in Aug 2019
Response from Monica Ferro General Manager on 21 Aug 2019
Dear guest, I appreciate the time that you use to share with us the opinion that you have from the hotel. We will check what happened with the minibar. Have a Nice day,

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants near by groceries next to hotel persona very nice and profesional Alejandro the bellboy excellent and Juliana in front desk very nice we will stay again
Stayed 4 nights in Aug 2019
Response from Monica Ferro General Manager on 15 Aug 2019
Dear guest, for me is a pleasure to read your comment and know that your experience at the hotel was wonderful, that you feel comfortable with our service. We apreciate that you talk abouth the service. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a luxury hotel in what most would say is an Industrial Area. The rooms were very accommodating. Very nice, friendly and helpful staff. Good restaurant with reasonable prices. Next door two other restaurants along with a coffee shop and small market. Plenty of taxi's on standby for your service. The only bad thing was the low lighting in the rooms. Was not adequate for reading or studying.
Stayed 3 nights in Aug 2019
Response from Monica Ferro General Manager on 15 Aug 2019
Dear guest, for me is a pleasure to read your comment and know that your experience at the hotel was wonderful, that you feel comfortable with our service. We apreciate that you talk abouth the service and that you shre the oportunitis to be better. Best Regards,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice for business on bogota's outskirts
Excellent hotel, made me feel at home, personnel is super attentive and food is delicious.
Stayed 6 nights in May 2019
Response from Monica Ferro General Manager on 23 Jul 2019
Dear guest We appreciate that you share your experience and califique your stay. is a pleasure to know that you feel like in home. We hope that you hive us an opportunity to have you again. Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Monica Ferro on 25 Jun 2019
Tks, for share your experience at the hotel.

6/10 Okay

John, Newnan, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel isn't near the airpor but it is new...
Hotel is new and comfortable however it isn't near the airport. Don't take the hotel white taxi they overcharge on pickup from and to the airport. This hotel is about 40 minutes from the airport. Take uber or the yellow taxi cabs.
Stayed 1 night in Jun 2019
Response from Monica Ferro on 19 Jun 2019
Dear guest, we appreciate the time that you use to share your opinion. About the prices, the white car have an specific rates, because uber is no legal in colombia and the yellow can came to the hotel only if they have the permision. Have a nice day. Monica Ferro General Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019
Response from Monica Ferro on 30 Apr 2019
agradecemos su calificacion

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel just outside Bogota in the industrial zone with great amenities beautiful rooms and a very complete
Stayed 1 night in Feb 2019
Response from Monica Ferro General Manager on 5 Mar 2019
Dear guest, we appreciate so much that your share with us your stay experience at the hotel in this comment.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GHL
Clean and comfortable. Nice breakfast and good WiFi. Far from the airport and not in a useful neighborhood from which to explore the city.
Stayed 1 night in Feb 2019
Response from General Manager on 18 Feb 2019
We appreciate that you share your experience and the most important thing is that you enjoyed your visit. Monica Ferro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
Great buffet breakfast. Close to restaurants and a grocery store.
Stayed 2 nights in Feb 2019
Response from Monica Ferro Gerente General on 12 Feb 2019
Dear guest, we appreciate your comment, we are grateful that you describe the food and beverage experience. Give us the opportunity to live more experiences. Best Regards,

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel with a couple caveats
In many ways, this is an ideal hotel...it's fairly new, so everything worked fine and the staff is very accommodating. There are several restaurants and a small grocery store on the property, so that's very helpful. It was very convenient for us, because the Assembly we were attending was very close. But, I could see how, for a lot of tourists, it might be too much off the beaten track. Food delivery from Uber Eats or Rappi was not available yet and there is nothing else within walking distance (besides, there are no sidewalks to walk on,so you're in the street or the mud)
Stayed 2 nights in Feb 2019
Response from Monica Ferro Generel Manager on 12 Feb 2019
Dear guest, i am really happy to read your comment, for the staff is important that you enjoy your stay in Bogota Occidente. We hope that you have the opportunity to visit again. Best regards,

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic to have a heater in the room but I really missed a coffee pot.
Stayed 3 nights in Dec 2018
Response from Monica Ferro General Manager on 13 Dec 2018
Dear guest, for us is a pleasure that you share your opinion. is really important to receive your feed back. We hope that you come back soon. Best Regards, Monica Ferro General Manager

6/10 Okay

Luis F

Disliked: Room comfort
Nos dieron una habitacion ubicada cerca al asensor, mucho ruido en los corredores. Ademas ruido de las tuberias de agua etc. El Check In muy lento y el personal de recepcion escaso y cuando estaba atendiendo personal contestaba el telefono y dejaba de hacer lo que estaba haciendo, lo cual demoraba mas el proceso. Bueno el servicio de transporte al coliseo medplus para conciertos
Stayed 1 night in Feb 2024
Response from Gerente General on 20 Feb 2024
Estimado Señor Luis; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Lamentamos que su estadía no haya sido del todo satisfactoria, revisaremos cada punto de sus comentarios para así poder seguir mejorando y brindar la experiencia en nuestro hotel. Cordialmente Mónica Ferro, Gerente General

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gerente General on 19 Oct 2023
Estimado Señor Jorge; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General

10/10 Excellent

Cristobal

Stayed 1 night in Oct 2023
Response from Gerente General on 19 Oct 2023
Estimado Señor Cristobal; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General