This hotel is a mix bag. One the one hand, the service at Gare 93 (the hotel restaurant) is excellent. The breakfast buffet is great and its wait staff is incredible. They greet you with a smile and genuinely provide excellent service. I'd particularly like to thank Leny, who was always sweet, courteous and attentive. The location of the hotel is excellent. Close enough to el Parque de la 93, to take advantage of all the great restaurants, without having the noise and revelry at your doorstep when you're ready for a quiet evening. Then there's the hotel itself, the rugs were not vaccuumed daily (or even every other day) and desperately needed. The beds were hard as nails, no pillow top. There was a lightbulb out on the desk lamp and they weren't able to replace it immediately (really, no extra lightbulbs on hand??). Then there's the front desk staff.....not impressed. Some front desk staff members could learn a few things from the wait staff at the restaurant, especially a young man named Ederl. When I requested the charges to my room the day prior to check out, he really seemed as though I was bothering him and didn't bother to print them out for me. When he charged my credit card, he did it twice. When I wrote the hotel regarding the duplicate charge, I noticed it when to him and he never even bothered to reply. I've had to file a dispute with my credit card company for the duplicate charge.