Holiday Homes in Bonsall

"Unfortunately, the condition of the room and several aspects of the stay did not meet the expectations set by your website or the standard we anticipated. Upon arrival, we noticed blood on the shower curtain, which was obviously concerning from a cleanliness standpoint. The carpet near the bed was damp, and the coffee maker in the room was broken, which made basic morning amenities unavailable when we needed them. Additionally, there was a bright flashing light from a detector in the room that blinked throughout the night, making it difficult to sleep. Compounding that issue, there was extremely loud truck beeping beginning very early in the mornings (before sunrise) and continuing throughout the both nights from the area near the aquarium building outside our window. We were also disappointed to learn that room service was not available as advertised. Your website states that room service is offered daily, but we were told via text (which I still have) that availability varies by day and was not offered until 2:00 PM. During breakfast at the Dragon’s Den restaurant, the orange juice had the color and consistency of lemonade, and several other guests commented on the same issue. In addition, the apple juice machine was out of order both days we were there. We also had to wait a while for a table, even outside, and the wait staff frustratingly told us they were extremely short staffed. I have gotten no response in over 10 days about our issues. "

"Waited 45 minutes in line to check in. Got to our room and it wasn’t cleaned, looked like someone had just left. We got downgraded because nothing else was available. The new room was horrible! Stains on bedding including a blood stain. Bathroom light made a loud noise while turned on. Rips in shower curtain. Water barely went down the sink. No extra towels or pillows available. Next day I was told that we could have our original room back because it was still checked out to us. We got to that room and it still wasn’t clean! The room also smelled like pee. Went to the bathroom and there was pee all over the floor, the towels and toilet. They told us they were completely sold out even though we had prepaid for two nights we had nowhere to stay the second night. The manager Chris is a complete A hole. Says the best he could do is offer me 50% off of a future stay. You couldn’t pay me to stay there again!"

"The rooms were clean and the staff was 10/10. The cleaning staff, security, the front desk, the restaurant staff, all of them were extremely nice and professional. "

"The area needs attention and remodeling. "

"We have stayed here a few times. Since covid the free breakfast items are lacking. I like the location and its very reasonable price, but not having real half and half for coffee or any decent breakfast is not worth it. "

"The room was clean. The staff was great. "

"The staff was so friendly, the location was walkable to food and the beach. Our room was ok - we were near the expressway so very noisy but you get use to it! Smoke free property but the AC unit had an odor. Free breakfast was nice , but the same items all 5 days! For the price we paid I would recommend and probably stay again if jn the area. "

"Hi! The room was clean and the staff was lovely. However, the room was super old. And the shower was dreadful. I most certainly would never label our stay as lux or even good. I would label the room we were given as basic--and that would be a compliment. Expedia has always been an amazing resource, so I was surprised!"

"Great location near the beach and restaurants. Older property but still nice. Great breakfast and free parking "