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Reviews of Hampton Inn & Suites Boone

2.5 out of 5
Hampton Inn & Suites Boone
1252 US Highway 421 South, Boone, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 575 out of 712 reviews" "
Rating 8 - Good. 104 out of 712 reviews" "
Rating 6 - Okay. 25 out of 712 reviews" "
Rating 4 - Poor. 4 out of 712 reviews" "
Rating 2 - Terrible. 4 out of 712 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rated the individual scores pretty high, but a 3 overall due to the bed and pillows. My wife and could both feel the springs in the mattress and the pillows were small and flat.
Stayed 4 nights in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in May 2024
Response from Duane on 22 May 2024
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Duane was awesome tell my twin i said hi! All the staff were great the room was nice and clean and everything we expect from the hampton!
Stayed 2 nights in Apr 2024
Response from Duane on 1 May 2024
Hi Twin! This review made my day. It was truly a pleasure meeting both of you. So glad y'all got to enjoy yourselves.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and clean hotel. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Duane on 8 Apr 2024
Thank you for this review. We're glad that you enjoyed your stay with us.

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2024
Response from Duane on 25 Apr 2024
Thank you for this review.We're glad you enjoyed your stay.

10/10 Excellent

John

Pleasant staff
Stayed 2 nights in Mar 2024
Response from Duane on 5 Apr 2024
We're glad you enjoyed your stay.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duane on 5 Apr 2024
We're glad you enjoyed your stay.

10/10 Excellent

Howard

Stayed 2 nights in Feb 2024
Response from Duane on 5 Apr 2024
We're glad you enjoyed your stay.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff made our stay amazing. They continued to check in with us to see how our stay was going. The rooms were very clean and we were very happy. The only thing I wish we could change is the noise from the road was very loud. Overall I give it 5 stars
Stayed 3 nights in Feb 2024
Response from Duane on 20 Feb 2024
We're sorry the noise was bothersome, but glad you enjoyed your stay.

10/10 Excellent

Richard, Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duane on 16 Feb 2024
We appreciate your feedback and are glad you enjoyed your stay.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good, but elevator noise was bad
Front desk was great and check in was quick and easy. Hotel is in good shape. Pool is a bit small but normal I guess, not very many chairs and it filled up quick. Room was clean, but had some hair in sheets, so I was a little nervous if they were changed or cleaned properly. The bed was ok, could’ve been a bit softer. Worst part was our room was next to the elevator, so the worst spot to begin with, the elevator made an awful squealing noise that was very annoying at night and early morning. Just too much commotion and noise for us. Will probably stay again but will definitely request a quiet location.
Stayed 2 nights in Feb 2024
Response from Duane on 6 Feb 2024
We are sorry to hear that you didn't enjoy your stay. We do appreciate you giving us another opportunity, down the line, to show you a better experience.

10/10 Excellent

Damon

Stayed 3 nights in Jan 2024
Response from Duane on 5 Feb 2024
We're glad you enjoyed your stay.

6/10 Okay

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Check in desk employees were very nice and the rooms were clean. Standard Hampton Inn breakfast food, which is mid-level, but fine. My biggest complaint was the noise. You could hear everything from the maids shaking out trash bags in the hall to the trucks down shifting on the street outside. Wouldn’t stay here again because of that.
Stayed 1 night in Jan 2024
Response from Duane on 5 Feb 2024
We're sorry you didn't fully enjoy your stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing the water in the pool is to cold.
Stayed 2 nights in Dec 2023
Response from Duane on 3 Jan 2024
Thank you for this review. We're glad you enjoyed your stay.

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet fees are excessive!
A $75 pet fee +5 dollar tax on that $80 for one night for a little tiny pet that only slept in the room with us? Nothing was mentioned on Hotels.com about that amount we knew we had to pay a fee but not $80 and when we checked in no one said the fee was $80!
Stayed 1 night in Dec 2023
Response from Duane on 5 Feb 2024
Hilton officially became pet friendly on April 1, 2023. As a result, there are pet fees. Unfortunately, the third-party reservations site you booked with didn't communicate that effectively with you.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Duane on 5 Feb 2024
We're glad you enjoyed your stay.

10/10 Excellent

Deneen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Duane on 16 Feb 2024
We appreciate your feedback and are glad you enjoyed your stay.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Duane on 28 Dec 2023
We're glad you enjoyed your stay!

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! Will stay again.
Stayed 1 night in Nov 2023
Response from Duane on 29 Nov 2023
Thank you for this review. We appreciate your feedback..

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay
Everyone was so friendly! Everyone spoke to us from maid service to breakfast staff. The room was spacious and clean. The bathroom was a good size. Breakfast offered a wide variety of foods.
Stayed 1 night in Nov 2023
Response from Duane on 29 Nov 2023
Thank you for this review. We appreciate your feedback.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this property. Very quiet. No complaints.
Stayed 1 night in Nov 2023
Response from Duane on 17 Nov 2023
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tops in Customer Service!
Came to Boone for daughter’s wedding. Loved the service and friendliness of entire staff. Every employee I passed greeted me and asked me how I was and if I was enjoying my stay. The fact that they allow pets and that their pet free is reasonable, is why I choose Hampton Inn & Suites.
Stayed 5 nights in Nov 2023
Response from Duane on 8 Nov 2023
Thank you for this review and the photo!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very clean, nice hotel with good breakfast and we enjoyed our stay!
Stayed 2 nights in Oct 2023
Response from Duane on 2 Nov 2023
Thank you for this review. We appreciate your feedback.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great and just as described. The lobby is nice and loved the fire pit on the cool nights! The continental breakfast was great and the staff were very friendly and helpful. We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Duane on 2 Nov 2023
Thank you for this review. We appreciate your feedback.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for visiting son at App State.
Stayed 1 night in Oct 2023
Response from Duane on 23 Oct 2023
We appreciate your feedback. We're glad you enjoyed your stay.

10/10 Excellent

Judy

Stayed 1 night in Oct 2023
Response from Duane on 26 Oct 2023
Thank you for this review. We appreciate your feedback.

10/10 Excellent

Larry

Stayed 1 night in Oct 2023
Response from Duane on 8 Nov 2023
Thank you for this review.

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. Breakfast was so good.
Stayed 1 night in Oct 2023
Response from Duane on 11 Oct 2023
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Duane on 11 Oct 2023
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in handicap-friendly room—very large and comfortable. Blackout shades excellent, beds comfortable.
Stayed 1 night in Oct 2023
Response from Duane on 11 Oct 2023
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Duane on 24 Sept 2023
We really appreciate your feedback. Thank you for choosing to stay with us.

10/10 Excellent

AJOY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Duane on 15 Sept 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hassle free stay
Stayed 2 nights in Sep 2023
Response from Duane on 13 Sept 2023
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Clean! Very comfortable bed! Front staff was very nice!
Stayed 2 nights in Sep 2023
Response from Duane on 13 Sept 2023
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast was nice. Access to local attractions and food made it a nice place to stay. The hotel staff was nice and helpful.
Stayed 2 nights in Aug 2023
Response from Duane on 23 Aug 2023
Thank you for your review. We appreciate your feedback.

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Aug 2023
Response from Duane on 23 Aug 2023
Thank you for your review. We appreciate your feedback

10/10 Excellent

Howard

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Diana on 13 Aug 2023
Thank you for your positive feedback! We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Duane on 11 Aug 2023
We're glad you enjoyed your stay. Your feedback is greatly appreciated.

10/10 Excellent

Dru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Duane on 6 Aug 2023
Thank you for this review. We're glad you enjoyed your stay.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet nights, hot breakfast was good. Bed was very comfortable, too comfortable as I was late one day to work...
Stayed 1 night in Aug 2023
Response from Duane on 6 Aug 2023
We're glad you enjoyed your stay. The comfort of a good bed is amazing.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel with great staff!
Stayed 1 night in Jul 2023
Response from Duane on 2 Aug 2023
Thank you for your review. We're glad you enjoyed your stay.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff was very friendly and helpful. The hotel was clean. I felt safe staying there and the location was convenient. The beds weren't very comfortable and the air conditioner unit in our room made loud, strange noises. Overall though it was a good experience and I would stay there again.
Stayed 1 night in Jul 2023
Response from Duane on 2 Aug 2023
We're sorry that your beds weren't comfortable. We do understand the importance of a good night's sleep after a day in the mountains.Please let us know of any future visits on how we can assist with you resting properly. We want you to fully enjoy your stay.

10/10 Excellent

George

Stayed 2 nights in Jul 2023
Response from Duane on 23 Aug 2023
Thank you for your review. We appreciate your feedback

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Duane on 27 Jul 2023
Thank you for this review. We are glad you enjoyed your stay.

10/10 Excellent

Iouri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Diana on 24 Jul 2023
Thank you for your positive feedback.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to all the great restaurants and to downtown Boone
Stayed 1 night in Jul 2023
Response from Diana on 18 Jul 2023
Thank you for your positive feedback! We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Bruce

Stayed 1 night in Jul 2023
Response from Duane on 2 Aug 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Duane on 2 Aug 2023
Thank you for your review. We're glad you enjoyed your stay.

8/10 Good

Francis

Stayed 1 night in Jun 2023
Response from Duane on 29 Jun 2023
Thank you for this review. Was there anything we could have done, to make your stay even better.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has one of the most attentive staffs of any hotel I have ever stayed in. Everyone was extremely friendly and made sure we had everything we needed.
Stayed 1 night in Jun 2023
Response from Diana on 26 Jun 2023
Thank you for your positive feedback! We are happy to see that you enjoyed your stay with us.