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Reviews of Hey Jude Resort Hotel

3 out of 5
Hey Jude Resort Hotel
D' Mall D' Boracay, Balabag, Malay, Boracay Island, Aklan

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 22 out of 71 reviews" "
Rating 4 - Poor. 6 out of 71 reviews" "
Rating 2 - Terrible. 4 out of 71 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was very small and the AC in not working. The food was nice and the staff are ok. Location is not bad.
Stayed 2 nights in Aug 2019

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was good the room is ok but the AC is hot the hotel is a couple of walk going to the beach staffs are friendly breakfast is good.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

8/10 Good

Nathan, Kalibo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very good location just outside of DMall. Property a bit worn. Aircon was leaking. Breakfast was good. Staff was great and returned shoes left in the room when we were checking out. Room had a terrace but not much of a view now as its covered by newer hotels.
Stayed 1 night in Feb 2019

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Room comfort
Resort?
First room the aircon dripped condensation on the bed. Staff immediately moved us to another room. Not sure what qualifies this as a resort other than the name. hotel itself is very ho-hum. 2 breakfast choices (Americano or Pilipino) but with meat & starch choices within also. Staff was very friendly and accomodating.
Stayed 3 nights in Jan 2019

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM HOTEL. CHARGE 11 YEARS KIDS AS ADULTS !!!
Right now this hotel is trying to SCAM me and CHARGE me extra. I checked in last night with my partner and daughter. ( who's just turned 11 ). At reception the girl asked ''how many adults'' >. A strange question as it was obvious. I said 2. She said directly to me daughter (ignoring my answer) '' how old are you ?''. My daughter answered ''11''. The receptionist then told me that ''11 year olds'' ( and I quote ) ' are adults in the Philippines''. A ridiculous statement and quite obviously a lie. I told her that was not true. She insisted it was true and told me she would be CHARGING me and EXTRA 600 pesos PER NIGHT. I told her to cancel our reservation as we would quite easily find another hotel nearby. She didn't care about this. Not one bit. She went to automatic-pilot. She said '' if you cancel I will charge you an extra...'' blah blah. I wasn't listening anymore. I will not be bullied or harassed into any SCAM. This is a shameful incident and I told her that I would making sure the world found out on Hotels.com. It is now the next morning and I am waiting for the ''manager''. I will let you know what happens. I may have to get the tourist POLICE. DO NOT BOOK THIS HOTEL . Now the room. 1. There is no fridge in this ''deluxe'' room. 2. The electric fan is broken and dangerous. 3. The floor is dirty. 4.The mattress is very thin and uncomfortable. 5. The previous occupant has left his shorts outside on the balcony. 6. Bedding is dated 8 years old.
Stayed 5 nights in Dec 2018

8/10 Good

Tommel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Dmall and the beachfront. Good location.
Stayed 3 nights in Nov 2018
Response from shine on 27 Nov 2018
Thank you for staying sir Tom.

6/10 Okay

Tony, Boston, MA.

Liked: Staff & service
Convenient Location
I like the hotel, mainly for it's location to DMALL, and beach. It has a very spartan finish. If you are looking for something more, this isn't it.. The staff is very pleasant.
Stayed 4 nights in Mar 2018

8/10 Good

tony, californiaa

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff very helpful
Close to all entertainment facilities. Room is ok. Kind of warm though. Close to the beach and restaurant. Recommended to all.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and close to everything
I enjoyed my stay in hey! jude hotel. It is conveniently located inside D'mall. Feel safe in the area. Shortwalk to white beach and eateries. It is clean and peaceful hotel. Wifi is good enough, shower is decent too. For the price I paid, it is very worth it.
Stayed 2 nights in Jan 2018
Response from shine on 23 Jan 2018
thank you!

8/10 Good

J, Sydney

Liked: Staff & service, room comfort
Close to the beach.
Close to the beach. Great staff and rooms really comfortable. WiFi not available in the rooms, rooms only cleaned on check in and check out. Only 2 complaints, other than that good hotel.
Stayed 2 nights in Nov 2017

6/10 Okay

Tim, Namaimo, British Columbia, Canada

Liked: Staff & service
Cheap and clean
Hotel staff are excellent. Super friendly and helpful. The hotel is located in section 2, which is where D Mall is. Although not on the beach it is literally a 3 minute walk to the beach through D Mall, which has several restaurants, bars and shopping. Hotel is simply “cheap and clean”. Overall good value.
Stayed 4 nights in Oct 2017

6/10 Okay

Lim, Malaysia

Liked: Cleanliness, staff & service
simple hotel
hotel nearby D mall. Hotel amenities a bit old but comfortable. easy to go seaside. simple but nice breakfast.

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
good lacation
was great place to stay was central to everything not far from beach

6/10 Okay

Renrhic

Ideal for transient and overnight stays.
The first room had a defective a/c. The staff was kind enough to transfer us to another room. Ants were also everywhere but could not complain more as we were there only for a night.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cherish, very central

Disliked: Room comfort
basic hotel
Overall, the best thng about this hotel is the location. its access to restaurants and the beach. althout, this is not a beachfront hotel but a few short steps away. the only downside, there are constructions around the hotel vicinity so its a bit loud and muddy.

4/10 Poor

Shyin Loong, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that great
Room & Toilet quite small & Beside is construction so that make alot of noise Aircond compressor noise quite loud . Dissapointed with our stay 3rd day we switch to Current By Astoria (station 3) & it totally transcend HeyJude resort .

4/10 Poor

MARIA, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Keep away....
Location is great. Thats about it. Very outdated. When you have to ask for toilet paper and a bath mat! Boring breakfast American or Phillipino served with so called juice. Many guests were bringing there own breakfast food to eat. The beach towels were were nearly all stained. Front desk not very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping hub hotel
Not good if youre travelling with a senior citizen

6/10 Okay

Andrew, Southampton

Liked: Staff & service
Nice place ,fairly basic ,good clean rooms,friendly staff,breakfast could have been bigger,all round ok

8/10 Good

Mikko, Finland

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended stay
Bang for the buck. Clean, cozy and very central location. Good if in boracay for party and beach with lots of people around. Station 1 better if looking to relax.

10/10 Excellent

nick, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connected to Dmall
Me and a mate stayed here 5 nights staff were real good , breakfast was good , safe comfy rooms . Great value in boracay will stay again

10/10 Excellent

Mohamad Sharafuddin, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than what we expected!
I have read a lot of good reviews on this hotel and that was why i choose this hotel for my 3 days stay in Boracay and those good reviews match exactly what they said. This hotel is a hidden gem. Located at d'mall area an easy access to main road, White Beach and Bulabog Beach. The receptionist Novie has kindly upgraded our room to deluxe. The room is spacious, clean and smell good everyday. We had welcome drinks during check in. Breakfast provided fresh from the kitchen and you can order from the menu on the blackboard. Beach towel also provided; 1 set everyday. Safe box provided in the room. Toiletries and clean towel too. With the price, i can say we got more than we expected from this hotel. I totally recommend this hotel!!

8/10 Good

Japheth, Antipolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at the center of Boracay!
if you are looking for a place to stay centrally located in Boracay, this is one good option. Just a stone-throw away to D'Mall and within D'Mall Talipapa. Not beachfront but within 2-minute walk. This has been in the island for quite some time already but they were able to maintain it well. Rooms are big enough to fit 4-5. Privacy and security are just fine. The place though may tend to become too crowded during peak season.

8/10 Good

Rachelle linda, Q.c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within the vicinity of d mall area
Near the beach area

8/10 Good

Rachelle linda, Q.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location
The area is accessible to beach and d mall area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Home away from home
Hey Jude is very homey. A few cons like unclear cable tv, somewhat small bathroom. These however are not really to complain about with the very reasonable rates they have. They are right smack in the mall and palengke area but somehow very quiet. They clean the rooms everyday and the staff is excellent. We will come back because of them. a commendation also for their honesty by returning our mobile phone left in the reception area. Thank you for a well spent vacation.

6/10 Okay

Sheena Villar, Norway

Disliked: Cleanliness
Ok place to stay, close to D-mall.
Ok rooms with good aircons. D- mall just outside the hotel. Beach i just a small walk away. Probably biggest problem was ants. Any unsealed food was swarming with ants in no time. For the price I will concider it again the next time we go to Boracay

10/10 Excellent

Walter, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, bed and breakfast.
Clean room and very comfortable big bed and pillows. Housekeeping staff are very professional and honest. Best breakfast daily. The cook- Noynoy is excellent. Well maintained grounds. Hotel is metres away from everything. Reasonable hotel rates.

10/10 Excellent

Doc, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget hotel in Boracay.
Room was well maintained. Excellent housekeeping staff. Great breakfast daily. The cook in charge of the kitchen was very nice. Hotel staff are very helpful. Everything that you need is just steps away from the hotel.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, good bathroom with overhead shower, charming staff. Was a good price and a great location. Recommended!

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible, nice and clean hotel; courteus staff;
Proactive customer service. Go for continuous improvement

4/10 Poor

tabachingching, Metro Manila

Disliked: Cleanliness, property conditions & facilities, room comfort
just for sleeping
if you will be out all day to enjoy Boracay and just need a place to sleep this hotel is good. I am just sad that there is no elevator. so for a not-so-healthy person like me, being roomed in the 4th floor is a hassle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profisional staff. Near all, cleaness, welcome drink.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Bagno piccolo e vecchio. Struttura vecchia. Il prezzo e troppo alto per quanto offerto
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
그럭저럭 자고 지내기엔 좋아요
수영장이랑 실내화없는 것 빼고 만족합니다 화장실시설도 조금 낙후되엇지만 급히 호텔고른 거 치고 나쁘지않았어요
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
장점은 디몰과 붙어있다는 부분인데 그것빼곤 모기 많고 습하고 모텔보다 수준낮은 여인숙 수준. 4만원 이라는 저렴한 가격외엔 그닥 볼게 없는 처절한 수준의 여인숙.
Stayed 1 night in Dec 2018

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel mais la standard un peu dispendieuse.
Personnel sympa, souriant et serviable. Très bon déjeuner. Près de la plage des restos. Très belle plage on l'on peut marcher plusieurs km et beaucoup d'activité en mer. Nous avons séjournés 11 nuits dans la chambre supérieur avec beau balcon chaies et table et le wifi fonctionnait bien. Les 3 dernières nuits on avait réservé dans la chambre standard complètement au 4 ieme étage, pas de frigo dans la standard pas de balcon et trop dispendieuse à mon avis et le wifi ne fonctionne pas en haut. Mais c'est un bel hotel très bien situé.
Stayed 5 nights in Mar 2018

8/10 Good

Anja

Liked: Staff & service, room comfort
Very good location for beach, restaurants and bars.
Stayed 7 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schoon, Rustig en dichtbij alles
Ben er al vaker verbleven. Een prima hotel voor een goede prijs en dicht bij alle activiteiten. Vriendelijk personeel

8/10 Good

Ya-fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with friendly staffs.

6/10 Okay

Jack, KOREA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
디몰이랑 가까워서 굉장히 좋았다. 하지만 건물자체가 오래되어서 별로였다.
디몰이랑 가까워서 굉장히 좋았다. 하지만 건물자체가 오래되어서 별로였다. 서비스는 좋았지만 따뜻한 물도 제대로 안나와서 불편한점이 있었다. 와이파이또한 제대로 되지않았다...

8/10 Good

민병호, 대한민국 대전

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
혼자 조용히 쉬다가 오다^^
대체적으로 괜찮았어요 위치가 정말 편한곳이었어요^^

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aanrader
Uitstekend accommodatie met vriendelijk en behulpzaam personeel. Dit is mijn tweede verblijf bij dit hotel. Zeker aan te raden. Ligging bij DMall de winkelcentrum enkele meters van het strand