Terrace/patio
Check availability

Reviews of Hôtel Vatel

4 out of 5
Hôtel Vatel
4 Cours du Médoc, Bordeaux

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 195 reviews" "
Rating 8 - Good. 63 out of 195 reviews" "
Rating 6 - Okay. 11 out of 195 reviews" "
Rating 4 - Poor. 2 out of 195 reviews" "
Rating 2 - Terrible. 1 out of 195 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our visit.
Stayed 1 night in Jun 2023
Response from L'equipe Réception Vatel on 2 Jul 2023
Hi,Thank you for sharing your experience with all comunity. We are happy that you enjoyed your visit in Bordeaux by staying with us.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alexander could not have been more helpful when we were checking in and for our whole stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very spacious and comfortable room.
Stayed 2 nights in Oct 2022
Response from La Réception on 31 Oct 2022
Hello, All our hotel would like to thank you for this nice feedback that values the work of our team. Indeed, we do everything possible to help you and to deliver your complete satisfaction. It was a pleasure to accompany you during your stay.See you soon, the reception team

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with staff that actually care. Great location too.
Stayed 2 nights in Oct 2022
Response from La réception on 25 Oct 2022
Dear Mr. CraigThank you so much for your positive feedback. We are delighted that our team delivered an experience that you expected during your stay. We hope to have the pleasure of seeing you again in our establishment in order to continue to bring you complete satisfaction. See you soon, the reception team.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Even had umbrellas if raining. Room was very clean and amazing rain shower. Very quite as well.
Stayed 1 night in Sep 2022
Response from Réception Hôtel Vatel on 14 Oct 2022
Thank you very much for your comment it was a pleasure to have you with us, we hope to see you soon.Our best regards, the hotel team.

10/10 Excellent

Francois

Stayed 1 night in Sep 2022
Response from La réception on 25 Oct 2022
Cher Mr. François, Nous vous remercions d’avoir pris le temps de laisser un commentaire sur notre établissement et nous sommes ravis d’apprendre que vous avez passé un agréable séjour dans nôtre hôtelL’équipe de la réception.

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very efficient, helpful and friendly. Room upgrade was granted.
Stayed 1 night in Sep 2022
Response from La Réception on 16 Sept 2022
Dear Mr. Durand, the entire Vatel Hotel team would like to thank you for this very good feedback that you have taken care to share with the Booking community. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. We hope to have the pleasure of seeing you again, sincerely,

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near the Gironde River in Bordeaux. A very liberal noon checkout time, but be advised that your room key will not work at 12:01!
Stayed 1 night in Aug 2022
Response from L'équipe de l'hôtel Vatel**** on 11 Aug 2022
Bonjour Bill ! Toute l’équipe de l'hôtel Vatel**** vous remercie pour cette excellente note, c’est apprécié ! Au plaisir de vous revoir, Bien cordialement, La réception

10/10 Excellent

laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 114 was amazing. The staff was terrific. Super convenient to the tram. Only complaint - you have to boil your eggs at breakfast.
Stayed 3 nights in May 2022
Response from Réception Hôtel Vatel on 13 Jun 2022
Bonjour Laurence, Toute l’équipe de la réception vous remercie pour cette excellente note, c’est apprécié ! Nous prenons note de votre remarque concernant le petit-déjeuner. Au plaisir de vous revoir, Bien cordialement, La réception

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Réception Hôtel Vatel**** on 3 Jun 2022
Bonjour Betty ! Toute l’équipe de l'Hôtel Vatel**** vous remercie pour cette excellente note, c’est apprécié ! Au plaisir de vous revoir, Bien cordialement, La Réception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Rodrigo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were great. Well furnished and the bathrooms were pretty good. Staff at the lobby was hit or miss. There seemed to be some staff members under training and didnt even seem to speak french properly. At checkout we asked for a taxi but the lady at the reception never mentioned that the taxi also charged to get to us. Our alternative was a 15 eur uber to the train station while we ended up paying 40 eur for a taxi that came from a far and charged us for the trip to pick us up. Would have appreciated more transparency from the hotel staff members about this huge difference between uber and taxis
Stayed 2 nights in Mar 2022
Response from Réception Hôtel Vatel on 21 Mar 2022
Dear Mr. Rodrigo, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and bathroom. Concerning the taxis we are sincerely sorry that we did not inform you that local taxis charge a little more than the Uber services. We hope that we can convince you to change your mind about another visit to our property. Please reach out to us directly at reception.bordeaux@hotelvatel.fr if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to welcome you back ! With much appreciation, The Front Office

10/10 Excellent

Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from La Réception on 12 Mar 2022
Bonjour, Toute l’équipe de l'Hôtel Vatel**** vous remercie pour cette excellente note, c’est apprécié ! Au plaisir de vous revoir, Bien cordialement, La Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great friendly staff, very helpful and accommodating. Parking is a very long walk (but you may not need your car for awhile). Many Uber and cabs available. No parking anywhere in Bordeaux. 1.5 mile walk to hotel de ville (main center of action ) close walk to shopping and many other restaurants
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location for exploring Bordeaux
An ideally-situated hotel close to the river Garonne, midway between la Cité du Vin and the town centre, both within walking distance. The staff were all welcoming, keen and friendly. The superior room was very spacious with a well-equipped bathroom. It was very clean, but some of the fittings and furnishings were slightly worn and in need of replacement. In spite of the double glazing, there was a lot of traffic noise. We only bothered with breakfast on the first morning. The choice of items, which had to be ordered the previous night, was limited and, at 12 €, somewhat expensive. We did not eat in the restaurant, but the bar had a good selection of drinks at reasonable prices.
Stayed 2 nights in Jun 2021

8/10 Good

Debra

Stayed 1 night in Aug 2019
Response from Eric Pourtau-Mondoutey on 8 Feb 2020
Nous vous remercions d’avoir pris le temps de donner votre avis concernant votre séjour dans notre hôtel. En effet, nous accordons beaucoup d’importance aux commentaires de nos clients afin de leur offrir le meilleur confort possible. Nous ne manquerons pas de faire part à nos équipes de votre satisfaction. Au plaisir de vous recevoir à nouveau parmi nous! L'équipe Vatel Bordeaux

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay with lovely attentative staff. Close to the river and close to restaurants and bars
Stayed 4 nights in Aug 2019
Response from Eric Pourtau Mondoutey on 30 Aug 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

6/10 Okay

Peter

Liked: Staff & service
Good area tired hotel
Great location, great breakfast, needs an update.
Stayed 1 night in Aug 2019
Response from Eric Pourtau-Mondoutey on 14 Aug 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Perfect city break,being so close to trams, ferries etc.
Stayed 7 nights in Jun 2019
Response from Eric Pourtau-Mondoutey on 3 Jul 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The young staff were very polite, cheerful, friendly and helpful. Our room was reasonably spacious, with a comfortable bed, although the shape and layout were awkward. We asked for extra cups more than once as provision was for one person. We found the breakfasts had odd combinations and did not look like the pictures on the menu sheet that we had to fill out the night before.
Stayed 3 nights in Jun 2019
Response from Eric Pourtau-Mondoutey on 2 Jul 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with easy access to everything! We would definitely stay here again.
Stayed 1 night in Jun 2019
Response from Eric Pourtau-Mondoutey on 28 Jun 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Excellent breakfast. Great location to river front restaurants and for river cruises that start or end in Bordeaux.
Stayed 2 nights in Apr 2019
Response from Eric Pourtau-Mondoutey on 29 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff quiet and good position close to riverside easy access to trams
Stayed 3 nights in Apr 2019
Response from Eric Pourtau-Mondoutey on 9 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here on the front end of our trip for a couple of days and the room condition was definitely better than the one night stay at the end of our trip. The room was smaller and worn on the one night stay. Still a great staff and clean. A great value.
Stayed 1 night in Apr 2019
Response from Eric Pourtau-Mondoutey on 8 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Bordeaux
The staff couldn’t have been better. The location is at the river and a 20 minute walk to the old city or just grab the tram. Very close to our river cruise dock
Stayed 2 nights in Mar 2019
Response from Eric Pourtau-Mondoutey on 2 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location with great access to tram for exploring Bordeaux. Room is very well done. Would recommend to friends and family.
Stayed 1 night in Mar 2019
Response from Eric Pourtau-Mondoutey on 2 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Eric Pourta-Mondoutey on 8 Mar 2019
C'est avec joie que nous découvrons votre commentaire ! Et nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous ne manquerons pas de faire part de votre retour à l'ensemble de nos équipes : notre récompense étant votre satisfaction ! En espérant vous revoir bientôt,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception from young staff training at local hotel business management program. Front desk and bartender were exceptionally welcoming.
Stayed 2 nights in Feb 2019
Response from Eric Pourtau-Mondoutey on 25 Feb 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location, great food.
The staff at this hotel are amazing. Helpful and kind. The food in the restaurant was superb, and the sommelier so interesting with his knowledge and making time to talk to us. Very clean and excellent amenities. The whole eco label concept was great but there wasn’t any skimping. The location near the cité du vin was perfect with a tram system to get right to the centre if needed.
Stayed 1 night in Feb 2019
Response from Eric Pourtau-Mondoutey on 20 Feb 2019
Dear Guest, Thank you for taking the time to review our property. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope to see you again during your next stay in our beautiful city. Best regards, Team Vatel Bordeaux

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Eric Pourtau-Mondoutey on 2 Apr 2019
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Jeannine, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to river cruise dock. Very nice staff.’easy access to city center.
Stayed 1 night in Oct 2018
Response from The reception Hotel Vatel Bordeaux on 25 Oct 2018
Thank you for taking the time to share your experience with us. We are delighted that you had a pleasant stay in our hotel and we will be sure to share your good comments with our teams. We hope to see you again soon!

10/10 Excellent

Jeanette, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Vatel offers a simple but spacious decor and set up in the rooms. The bed is extremely comfortable and the bathroom is also large with a good size shower recess that has a rain shower and hand held shower head with three different shower settings - bliss !! There is a fridge and Nespresso pod coffee machine plus unlimited bottled water provided. The only thing I found wanting was the lack of more snack type food being available at night from early hours, especially with the restaurant being closed on two nights. Often when you have been out on day tours all day, probably having eaten a largish lunch, all you need is something small instead of having to wait for the restaurants nearby to open and/or get changed.
Stayed 8 nights in Oct 2018
Response from Eric Pourtau-Mondoutey on 16 Oct 2018
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards, Team Vatel Bordeaux

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from The team reception Hotel Vatel on 30 Sept 2018
Dear Timothy, Thank you so much for your nice feedback on Expedia, we’re delighted to read that you enjoyed your stay at the Hotel Vatel. It’s a real reward for us to have such a review and we will be happy to spread your nice words with our team. We look forward to welcoming you really soon in our beautiful city. Best regard,

10/10 Excellent

Yaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Eric Pourtau-Mondoutey on 24 Sept 2018
Yaira, Thank you for taking the time to review our property. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope to see you again during your next stay in our beautiful city. Best regards,

10/10 Excellent

Roger, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Vatel recommended
This hotel is based on the edge of the Chartrons district of Bordeaux - a really buzzing, bohemian area full of narrow streets, antique shops, cafes, bars and some good restaurants. The hotel is virtually on the quayside and right next to a tram stop into the city centre. The hotel is run by students from the hospitality school which is on site and they have excellent English and try hard to please. The hotel is modern, comfortable and well equipped/
Stayed 4 nights in Sep 2018
Response from L'équipe Vatel Bordeaux on 23 Sept 2018
Dear Roger, Thank you so much for your nice feedback on Booking, we’re delighted to read that you enjoyed your stay at the Hotel Vatel. It’s a real reward for us to have such a review and we will be happy to spread your nice words with our team. We look forward to welcoming you really soon in our beautiful city, Best regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Eric Pourtau-Mondoutey on 10 Sept 2018
Thank you for taking the time to share your comments about your stay in Hôtel Vatel. We are very please to hear that you had a great time in our hotel and that our accomosations and our location allow you to discover Bordeaux the best way. We hope to welcome you soon in the hotel, Best regards,

10/10 Excellent

Jack, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops and for us close to cruise departures
Stayed 1 night in Sep 2018
Response from Eric Pourtau-Mondoutey on 10 Sept 2018
Thank you for taking the time to share your comments about your stay in Hôtel Vatel. We are very please to hear that you had a great time in our hotel and that our accomosations and our location allow you to discover Bordeaux the best way. We hope to welcome you soon in the hotel, Best regards,

4/10 Poor

Bradley, Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel emailed me and told me the needed my room and moved me to a different hotel in a much lessor location. Never in all of my travels have I even heard of such a thing. We booked a long time ago. So beware travelers.
Stayed 1 night in Sep 2018

10/10 Excellent

Irina

Amazing hotel.
We have had a wonderful stay there. The location is great. The hotel is clean, spacious rooms, great shower. Absolutely recommended.
Stayed 1 night in Aug 2018
Response from Eric Pourtau-Mondoutey on 4 Sept 2018
Dear Irina Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

8/10 Good

Robert, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the tramway: super convenient and far from the noise of downtown.
Stayed 5 nights in Aug 2018
Response from Eric Pourtau-Mondoutey on 29 Aug 2018
Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service. Very personable, offered complimentary phone, great location.
Stayed 2 nights in Aug 2018
Response from L'équipe Vatel Bordeaux on 8 Aug 2018
NormaStit, Thank you for taking the time to write a comment about our hotel. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope that you will visit us again very soon. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Works for me
Nice big quiet room , friendly accommodating staff. Good a/c. Quiet. Comfortable bed. Tub. What more could you want!
Stayed 1 night in Jun 2018
Response from Eric Pourtau-Mondoutey on 22 Jun 2018
Nous vous remercions d’avoir pris le temps de donner votre avis concernant votre séjour dans notre hôtel. En effet, nous accordons beaucoup d’importance aux commentaires de nos clients afin de leur offrir le meilleur confort possible. Nous ne manquerons pas de faire part à nos équipes de votre satisfaction. Au plaisir de vous recevoir à nouveau parmi nous! L'équipe Vatel Bordeaux

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service just not quite there
The hotel its nice, its clean, room was big but its run by students from the hotel school next door (I didn't know this when booking). When they bill you on check out when its prepaid, then struggling to get a proper refund because then after the fact they realize they got the initial bill wrong...
Stayed 1 night in Jun 2018
Response from Sébastien on 3 Aug 2018
Dear Anonymous, We are really happy to see, that you liked our hotel, and thank you for reviewing the establishment, we take your reviews seriously to improve our services. Sincerely yours, Vatel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, very good staff, everything you'd need
Stayed 3 nights in Jun 2018
Response from L'équipe Vatel Bordeaux on 13 Jun 2018
Hello, Thank you so much for your time reviewing our establishement, we hope to host you again soon. Regards, Vatel Team

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from The reception Hotel Vatel Bordeaux on 10 Jun 2018
Thank you for staying at the hotel. We appreciate your feedback. We hope to see you again at Vatel.

8/10 Good

Monty, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the Quai
We were taking a Uniworld boat from the Quai des Chartrons and wanted a hotel nearby. Hotel Vatel was just a block away and very convenient. The staff was friendly. The room very clean and nice. We had an outstanding beef dish at their restaurant at dinner. Only minor negative was that we had to ask for a menu 3 times at this teaching hotel.
Stayed 1 night in May 2018
Response from The reception Hotel Vatel Bordeaux on 1 Jun 2018
Good morning, we thank you for your stay and for your kind comment. We take your comment into account and we will do our best to improve them. We hope to see you soon in the Vatel Bordeaux hotel. The reception

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best. Vatel
Vatel was wonderful to stay at. Great professional people helping to make our stay memorable, fun, and comfortable away from home. Everything we asked about either local or help when we missed our train, the staff jumped in to support whatever we needed...and assisting to get us to our next destination. Frank and all staff were amazing. We stayed at another couple hotels adter...and I kept wishing they were Vatel. Beds were really comfortable...it was just perfect. Food was great too.
Response from Eric Pourtau-Mondoutey on 16 May 2018
Dear Guest, Thank you for taking the time to review our property. We are glad to know that you were satisfied with the amenities and the services we offer and that you had a pleasant stay. We hope to see you again during your next stay in our beautiful city. Best regards, Team Vatel Bordeaux

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME hotel, so clean, so nice, so easy and so accommodating... EVERYONE was super nice. LOVED our room with comfy bed, plush towels, clean, clean clean
Stayed 1 night in May 2018
Response from The reception Hotel Vatel Bordeaux on 5 May 2018
Dear Client, Thank you very much for sharing your comments after your stay. We are glad to hear that you appreciate our service. With our best regards,