El Paso Hotel Guide. Hotels in Borderland, El Paso, United States of America

"We called the hotel and asked if we could check in early (1.5 hrs early) but we were told it was going to be a $45 per hour fee. We got there 10 minutes early but we were told our room wasn’t available because it wasn’t clean and to come back at our “regular check in”, my husband told them that was in 10 minutes and they said to come back in 10 minutes. After waiting 10 minutes we were told to come back 2 hours later because there wasn’t a room available for us!!!! We drove over 7 hours and wanted to rest but we were given the runaround. Would we have gotten a room if we paid an extra $90??? Make it make sense! "

" This new property is lovely and right on the west side of EP. The staff were amazing and super friendly. But, the hotel was a bit noisy, and it seemed like there wasn’t much soundproofing. We could hear everything going on around us. Plus, there were a few little mistakes in the room that made our stay a bit uncomfortable. The room wasn’t as clean as it could have been, with a noticeable mucus stain on the shower curtain along with soap on it as well as the shower wall that didn’t match the soap the hotel gave us. I also found an old, crusty battery on the bedroom floor, along with a few other things. Overall, it was okay, but I’m not sure I’d choose to stay there again because of the noise and cleanliness. "

"Good "

"Nice clean hotel. Good service. "

"Stay was good. Check in was a little late. Biggest complaint is the hot tub/pool heater was broken. Hopefully it gets fixed and we might visit again."

"Beautiful and the rooms are so clean and elegant. Top hotel in west Texas!"

"Great customer service "

"Pool was amazing"

"Picked this hotel specifically for the managers reception what used to be 2 hours free drinks now a 2 drink limit, also choose it for the pool and hot tub as we have bad backs and wanted to relax on our trip just to get there and find out they were out of service, the bed was not comfortable as it used to be which ultimately hurt our backs to where we were not able to attend any of the events we had planned on going. I would think for the amount of money we spent for this trip we would of had a better experience "