Borenore Hotels

"We go to Orange one a year for a family gathering and West Wnd Motor Lodge suits us well"

"clean room"

"Yes"

"Poor"

"Cosy cottage surrounded by abundant flora and fauna.An array of yummo goodies greeted us on arrival. Comfy beds, modern bathroom and plenty of kitchenware for dinners indoorsThe walks behind the cottage are well worth it to take in the view for miles and miles.The pics of the outdoor bath speak for themselves!"

"The staff ate excellent. The room is clean and drinks are in the fridge, there are fruits as well. Coffee and nice tea. Breakfast and Dinner is available in the restaurant. Will be back to stay again next trip."

"The property is a classic motel, a room with a TV, coffee, tea and biscuits and a hot shower. The room was clean and staff were happy to help. "

"Yes"

"Booked this last minute after a 5hr motorcycle ride. Checked in and changed and left to meet family for dinner. Returned late and showered late and found the bathroom ceiling covered in black mould with mould spores along the architraves, not just one of two patches but multiple spores. The toilet bowl was also filthy towards the rim like its never been cleaned. Like ceiling or door trims. Was only staying 1 night so nothing i could do at midnight. Advised reception at checkout. Emailed management requesting a refund to hold them accountable for the motels poor hygiene standard. Was met with excuses and i should have told them at midnight, well im not sure what would have been at midnight let alone having someone come and clean the bathroom then. Was offered $50 compensation after being offered less then accused of finding excuses to get a refund. So this review is left to warn others to book elsewhere and as i told managment, its clearly not about money, but holding them accountable for the motels horrible hygiene standards. I wonder what else isnt cleaned properly???"