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Reviews of Best Western Braintree Inn

2.5 out of 5
Best Western Braintree Inn
190 Wood Road, Braintree, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in May 2024

6/10 Okay

Tamara

Travelled with partner
Disliked: Property conditions & facilities
Dirty and old needs an update!!! Bathtub had rust stains, the room number outside the door had a number written on the wall with a market just above it looked ghetto.
Stayed 2 nights in May 2024
Response from GM on 19 May 2024
Dear Tamara, we are truly sorry for the inconvenience caused to you during your stay.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Dear Christopher, we are truly sorry for the inconvenience caused to you during your stay.

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Raj on 13 May 2024
Dear Tanya, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback, and thank you for staying with us! Hope you had a great mother's day weekend!

10/10 Excellent

Sandaruwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a functioning level 2 EV charger. That made our lives so much easier as we didn’t have to hunt around to find a charger.
Stayed 3 nights in May 2024
Response from Raj on 7 May 2024
Dear Sandaruwan, we would like to thank you for taking the time and giving us a great rating and a wonderful review as well, we truly appreciate your feedback!

4/10 Poor

Joseph

Disliked: Property conditions & facilities
Problems with room. Refrigerator made noise for night. Shower was either too hot or to cold. Hallway smelled like pot and smell got into room. Standing lamp light broken got shock when turning off. It was already on when we got in room. Our room wasnt cleaned the one full day we stayed there. When we left they said they told us that room is cleaned wvery other day but we only needed it clean one day.
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Dear Joseph, we are truly sorry for the inconvenience caused to you during your stay, we will check the corner lamp, also we did mention to you that we provide housekeeping upon request only, sorry for the misunderstanding.

6/10 Okay

Chauveque, Oakland park

Stayed 2 nights in Apr 2024
Response from GM on 4 May 2024
Dear Chauveque, we are truly sorry that you were entirely not happy with your stay, you may call us to discuss any issues you may have during your stay.

4/10 Poor

Kelly

Stayed 1 night in Apr 2024

10/10 Excellent

Fady

Stayed 2 nights in Apr 2024
Response from Raj on 21 May 2024
Dear Fady, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback.

8/10 Good

Herminson

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Herminson, we would like to thank you for taking the time and giving us a good rating, we truly appreciate your feedback.

8/10 Good

Nathalie, PEMBERTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the fact we couldn't check in before 3pm. They charge if we do.
Stayed 4 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Nathalie, we are truly sorry that you could not check in early because we do not have our rooms ready till 1 or 2pm and if you want early check in, we do offer that with a minimum fee. My apologies for the inconvenience.

10/10 Excellent

Alonzo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Breakfast was great. Front desk was amazing. Definitely going again. Every time I come to Massachusetts I will be going to that hotel.
Stayed 1 night in Apr 2024
Response from Raj on 15 Apr 2024
Dear Alonzo, we would like to thank you for taking the time and giving us a great rating and a very good review as well, thank you for your business and for staying with us!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient hotel for my needs. Hotel good condition, just in a more industrial area, bit of traffic noise from the road.
Stayed 1 night in Apr 2024
Response from Raj on 15 Apr 2024
Dear David, we would like to thank you for taking the time and giving us a great rating and for staying with us!

10/10 Excellent

Wilnise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Raj on 10 Apr 2024
Dear Wilnise, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your business and thank you for staying with us.

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Owners were incredibly accommodating to our family and flexible with their pricing. All the Staff were very polite, friendly and appeared to enjoy working there. We will absolutely stay there again for our next soccer tournament.
Stayed 2 nights in Mar 2024
Response from Raj on 6 Apr 2024
Dear Tyrone, we would like to thank you very much for taking the time and giving us a great rating, and a very good review as well, we truly appreciate your business and thank you for staying with us!

2/10 Terrible

Rafael, framingham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs in the towels, the front desk attendant offered a refund, 3 weeks later I haven heard anything yet, very bad customer service.
Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Dear Mr. Salado, please let me know who did you speak to because I spoke to all my agents and nobody said anything about your complaints also if you would like to speak to me please call the hotel after 4:00pm or please send me your phone number so that I can call you, I am sure if there was something serious like that my agent would have asked you if you want to speak to the GM right away and I would have spoken to you.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here and we enjoyed our stay. The hotel is very clean and quiet. The staff was very attentive. They provide breakfast and they have parking onsite. Whenever we come back to Boston we will stay here again.
Stayed 2 nights in Mar 2024
Response from Raj on 29 Mar 2024
Dear Sonia, we would like to thank you for taking the time and giving us a great rating and a very good review as well, we truly appreciate your business and thank you for staying with us, have a great summer!

8/10 Good

Kesner

Liked: Property conditions & facilities
I wish the sink was located inside the bathroom instead of in the room itself that’s problematic for my partner who was asleep when I was using the sink 😂!
Stayed 1 night in Mar 2024
Response from Raj on 26 Mar 2024
Dear Kesner, we would like to thank you for taking the time and giving us a good rating, and we wish you brought this to our attention at the time of check in or when you went to the room, because we do have rooms with the sink inside the bathroom, many times lot of our guest prefer the sink outside so that if one person is in the bathroom the other can do brush, shave or do make up because the mirror in the bathroom while someone is taking a bath it fogs up. My sincere apologies for the inconvenience.

6/10 Okay

Hahz

Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Hahz, we would like to thank you for taking the time and giving us a good rating!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 1 night in Mar 2024
Response from Raj on 23 Mar 2024
Dear Joseph, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback!

10/10 Excellent

Nneka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from Raj on 18 Mar 2024
Dear Nneka, we would like to thank you for taking the time and giving us a great rating we truly appreciate your feedback!

10/10 Excellent

Amy

Travelled with family
The manager that was working at the front counter when we checked in was so incredibly friendly and helpful!!
Stayed 1 night in Mar 2024
Response from Raj on 16 Mar 2024
Dear Amy, we would like to thank you for taking the time and giving us a great rating and a very good review as well!

6/10 Okay

Javier

Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Javier, we would like to thank you for taking the time and giving us a good review.

10/10 Excellent

Xed

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked most about the property is the staff, very friendly and the breakfast they served it’s good.
Stayed 3 nights in Feb 2024
Response from Raj on 27 Feb 2024
Dear Xed, we would like to thank you for taking the time and giving us a great rating and a very good review as well, we truly appreciate your business and thank you for staying with us!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Raj on 21 Feb 2024
Marc, we would like to thank you for your business and for giving us a great rating e truly appreciate it!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- very clean, excellent staff! Convenient to Logan Express for an early flight
Stayed 1 night in Feb 2024
Response from Raj on 17 Feb 2024
Dear Christine, we would like to thank you for taking the time and giving us a great rating and a good review as well, thank you for your feedback and thank you for staying with us!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Stay
Outstanding Customer Service! From the moment we arrived until departure, Raj and the staff exceeded expectations.Exceptional customer service, with a commitment to making our stay comfortable.
Stayed 5 nights in Feb 2024
Response from Raj on 12 Feb 2024
Dear David, we would like to thank you for taking the time and giving us a great rating and an excellent review, we truly appreciate your feedback and thank you for staying with us!

10/10 Excellent

Reginald S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Evening Stay
A good nights stay. The clerk asked checkin was efficient and quick. Not particularly personable but not unkind. The room was spacious, clean and comfortable. All the pillows were too big....need some variety. Morning breakfast was sufficient.
Stayed 1 night in Feb 2024
Response from Raj on 8 Feb 2024
Dear Reginald, we would like to thank you for taking the time and giving us a great rating and an excellent review, and we truly appreciate your business, and thank you for staying with us!

4/10 Poor

Nicholas

Business traveller, Travelled with partner
The people who own this are horrible.
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Mr. Swanson, we are truly sorry that you were not happy with your stay.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 7 Feb 2024
Dear Kathleen, we would like to thank you for taking the time and giving us a good review, we truly appreciate your feedback!

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from GM on 17 Feb 2024
Dear Mr. Venuti Michael, YOU DID NOT EVEN STAY AT OUR HOTEL AND YOU CANCELLED YOUR RESERVATION!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay, convenient
We were there for a very short time, maybe 9 hours, as we were catching the Logan Express at 3:15AM. The place was fine for our needs, close to 110 Grill and the Logan Express.
Stayed 1 night in Jan 2024
Response from GM on 25 Jan 2024
Dear Barbara, we would like to thank you for taking the time and giving us a good review. We truly appreciate your feedback.

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from GM on 16 Jan 2024
Dear Robert, we would like to thank you for taking the time and giving us a good rating, we truly appreciate your feedback.

10/10 Excellent

Pasqual

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice easy parking nicely located...
Stayed 3 nights in Dec 2023
Response from Raj on 23 Dec 2023
Dear Pasqual, we would like to thank you for taking the time and giving us a great rating, and we also appreciate your feedback. Merry Christmas!

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Raj on 12 Dec 2023
Dear Michael, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback!

6/10 Okay

ismery

Stayed 3 nights in Dec 2023
Response from GM on 12 Dec 2023
Dear Ismery, we are truly sorry to hear that you were not happy with your stay, please call us to let us know what we could have done to make it more pleasant.

4/10 Poor

Bruno

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 12 Dec 2023
Dear Bruno, we are truly sorry that you were not happy with your stay please call us if you would like to discuss your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj on 12 Dec 2023
Dear Valued Guest, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Dear Guest we are truly sorry you were not satisfied with your stay, please let us know what could we have done differently to make it more pleasant for you.

2/10 Terrible

Ash

Stayed 1 night in Dec 2023
Response from GM on 16 Jan 2024
We are truly sorry that you were not happy, however we simply cannot find your reservation.

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raj on 5 Dec 2023
Dear Conrad, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your feedback!

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Dear Robert, We are truly sorry you were not happy with your stay, please let us know if you would like to discuss your stay.

8/10 Good

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for a night but not a hotel I would choose again and again.
Stayed 1 night in Nov 2023
Response from GM on 24 Nov 2023
Dear Jillian, thank you for your feedback

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Raj on 19 Nov 2023
Dear Stephen, we would like to thank you for taking the time and giving us a great rating and your feedback!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is right and convenient when we visit our son in Boston. The place is clean and safe. It was also newly renovated. Free parking.
Stayed 2 nights in Nov 2023
Response from Raj on 17 Nov 2023
Dear Alejandro, we would like to thank you for taking the time and giving us a great rating and a very good review as well, thank you for your feedback and for staying with us!

10/10 Excellent

NELSON, MIFFLIN

Stayed 2 nights in Nov 2023
Response from Raj on 11 Dec 2023
Dear Nelson, we would like to thank you for taking the time and giving us a great rating, thank you for your feedback.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ppl working there very friendly and polite
Stayed 1 night in Nov 2023
Response from Raj on 12 Nov 2023
Dear Vince, we would like to thank you for taking your time and giving us a great rating and a good review as well!

6/10 Okay

Debra

Liked: Cleanliness
We were hoping for late check out since we weren’t able to check in until 8a but they were not able to accommodate us although it did not seem busy.
Stayed 1 night in Nov 2023
Response from GM on 10 Nov 2023
Dear Debra, I am truly sorry for the inconvenience, I spoke to my agent, and she did offer you a little late check out, but we get sold out each night so we simply cannot extend for several hours.

6/10 Okay

Lia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Dear Lia, we are truly sorry that you were not happy with your stay, please let us know what we could have done to make your stay a pleasant one?

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On check in - staff excellent and accommodating
Stayed 1 night in Nov 2023
Response from Raj on 7 Nov 2023
Dear Terry we would like to thank you for taking the time and giving us a good rating and your feedback.