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Reviews of DoubleTree by Hilton Boston - Downtown

4 out of 5
DoubleTree by Hilton Boston - Downtown
821 Washington Street, Boston, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Great staff as well as location! Felt safe and easy to walk everywhere
Stayed 4 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
no review
Stayed 1 night in May 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
The room did not have good lighting at all and the bathroom shower and shower head were subpar. The shower head is very low and there is rust around the bars. The bathroom faucet also sticks in room.
Stayed 2 nights in May 2024

10/10 Excellent

Timothy, West Tisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here a lot, great location, great staff, very good breakfast at restaraunt, Starbucks a plus.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything!
Stayed 1 night in May 2024

8/10 Good

Caron, Northfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to concert venue (Wang) and dining (Legal Seafood). Property was clean and the concierge was very pleasant. Appreciated the connection via text with the front desk. Check-out was 12:00 rather than the usual 11:00 which gives the option for sleeping in a little longer if desired. The only issue per se was that the tub/shower control knob stuck and then felt like it was going to fall off because it was loose. Shower dripped.
Stayed 1 night in May 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location, I didn’t like the extra charge for parking. Also, the free coffee could be better!
Stayed 1 night in May 2024

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was excellent
Stayed 4 nights in May 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Amenities
Great location - near everything. We ordered in and they forgot to bring utensils so we called the front desk and they delivered some up to the room in less than 5 minutes. Car attendants for. I’ve and helpful!!
Stayed 4 nights in May 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and the property is well located for easy access to the T. Its also right next to a large hospital and busy roads, and the rooms would benefit from better soundproofing.
Stayed 1 night in May 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, amenities
Great staff and as advertised accommodations
Stayed 1 night in May 2024

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024

6/10 Okay

Lixi

Stayed 2 nights in Apr 2024

4/10 Poor

Sarit

Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Safe in the room did not work, the shower had no water pressure, but the location is extremely convenient. The Hotel does not actually have a pool, it is connected to a YMCA and shares their pool. The staff, especially the bartender was truly lovely, the building itself just clearly wears age.
Stayed 3 nights in Apr 2024

4/10 Poor

YOKATIA, BRONX

Travelled with family and small children
Disliked: Cleanliness, amenities
The parking at the hotel is $63 dollars per day. The pool does not belongs to the hotel. I will not recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many popular sights in Boston.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann Marie

Travelled with family
We liked the live solo musician in the lobby!
Stayed 1 night in Apr 2024

10/10 Excellent

becky

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! In the heart of it all
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. You got to use the attacked YMCA for the pool and gym which was nice. The only negative was the bed was a little small (we had a room with two double beds).
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Shad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. Great price point. Everything a traveler could need right onsite. Great location. Friendly staff and quiet, comfortable rooms.
Stayed 1 night in Apr 2024

8/10 Good

Mato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay only a short 10-30 minute walk from downtown (depending on where you want to go). I was there for an anime convention and walked to and from fairly easily. Fairly safe area. Hotel was good for the price and had other amenities I didn't use like a full 24/7 gym next door (I think they borrow the YMCA gym and offer it to guests), laundry, and bar and lounge that was open pretty late. Staff was really helpful. Only thing I didn't love was the massive deposit ($300 in my case) and how long it takes to get it back (still waiting).
Stayed 4 nights in Mar 2024

10/10 Excellent

Alyanna Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

6/10 Okay

Tomer

Stayed 4 nights in Mar 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carlos, Etobicoke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, a bit run down, staff was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a city break
Stayed 4 nights in Mar 2024

10/10 Excellent

pamela

All was good until this loud machine like noise started going off randomly in the room at 5am.
Stayed 1 night in Mar 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel Fantastic staff Close to everywhere you want to be and see Lovely sized room
Stayed 4 nights in Mar 2024

10/10 Excellent

Diayellon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Staff was very accommodating
Stayed 2 nights in Mar 2024

8/10 Good

Eliza

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Gayla, Rohnert Park

Stayed 1 night in Mar 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Pitias

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is clean.They have a hidden fee deposit .fee is not listed in the website. Make sure to bring extra cash.
Stayed 1 night in Mar 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. I was able to check my bag before check in and after check out, which was a huge plus since i had several hours between arriving into town and check in, so I was able to explorre without lugging my bag.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thanakorn

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lighted magnifying mirror in the bathroom. It was perfect for applying make-up! Thank you for adding this feature for all of the ladies who want to look fabulous!
Stayed 2 nights in Feb 2024

8/10 Good

Jean-Marc

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Dining in the hotel was simple and overpriced like most of the dining places in Boston. More than limited dining in the neighborhood. Nice bar in the lobby.
Stayed 2 nights in Feb 2024

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities
During our stay, the room had a faulty door mechanism and required us to tap the lock several times before allowing us to enter the room. Also, we stayed during the Christmas holiday. The hotel was decorated festively but the surrounding area did not show any holiday decor. We are more disappointed since we were there the year before and there was a look and feel of the holiday.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime, Bridgewater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was expensive and limited.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jinseob

Stayed 1 night in Feb 2024

8/10 Good

Daphne

Liked: Cleanliness, staff & service
We stayed for one night . Easy walk to the Boston convention and exhibition center. They have Starbucks and parking . Parking was full so we parked right next to the hotel, at the hospital and it is cheaper. $40 for 24 hours
Stayed 1 night in Feb 2024

10/10 Excellent

Peter TaeHoon, Seoul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean room. Staffs are all nice. Pretty much safe area. Good food. Overall..... Great!
Stayed 5 nights in Feb 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Specifically booked this hotel over another hotel because Expedia claimed it has a pool. However, it does not. Instead it has access to the YMCA pool next door which has very limited hours for 'family swim' (as opposed to 'lap swim'.) I am annoyed because this was the deciding factor and I paid more money on the promise of a pool. But the staff are very pleasant, and proximity to public transit is great, and you get a cookie on arrival.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and so convenient!!
Stayed 1 night in Feb 2024