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Reviews of Embassy Suites by Hilton Boston Waltham

3.5 out of 5
Embassy Suites by Hilton Boston Waltham
550 Winter Street, Waltham, MA

Reviews

7.8

Good

Rating 10 - Excellent. 546 out of 1250 reviews" "
Rating 8 - Good. 287 out of 1250 reviews" "
Rating 6 - Okay. 191 out of 1250 reviews" "
Rating 4 - Poor. 122 out of 1250 reviews" "
Rating 2 - Terrible. 104 out of 1250 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Business traveller
Disliked: Staff & service
I was a little disappointed in Embassy Suites Waltham. The overall stay was “fine” but I guess I expect more from a Hilton property. The facilities were ok but a little run-down. The room was ok, but small. The bed wasn’t comfortable. The furniture was old The housekeeping was very inconsistent. When they came, the bathroom was always cleaned but the trash wasn’t emptied. The bedroom was cleaned but the bed wasn’t made. It was frankly, a little weird. I’ve stayed in worse hotels for sure. Nothing was truly bad, I just expected a little more
Stayed 7 nights in May 2024
Response from anmol on 21 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This propert has gone downhill. The room was not cleaned daily. The tub was slippery. The breakfast was not special and utensils were plastic.
Stayed 2 nights in May 2024
Response from Anmol on 20 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management leve

8/10 Good

Paul

Not necessary to charge $15 at that location for parking. Probably will not use that lot again
Stayed 1 night in May 2024
Response from Anmol on 20 May 2024
Thank you for being our guest and fee for parking is pretty standard in this area

8/10 Good

Larrisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was courteous and took care of any issues right away.The door frame to the bedroom was falling apart and we found a condom wrapper on the couch right after we checked in.
Stayed 3 nights in May 2024
Response from Anmol on 20 May 2024
Thank you for being our guest and we look forward to hosting you again and will make sure your future experience is better.

10/10 Excellent

shandi

Liked: Cleanliness, amenities, property conditions & facilities
I like the fact it was clean didn’t like the fact u have to pay for parking when the rates are high it should. Be included staff was nice
Stayed 2 nights in May 2024
Response from Anmol on 20 May 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Anmol on 21 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 Okay

Ivette

Stayed 1 night in May 2024
Response from Anmol on 21 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 Okay

Djeny

Stayed 2 nights in May 2024
Response from Anmol on 21 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services commendable as readily available however guest are afforded to their privacy
Stayed 1 night in May 2024
Response from anmol on 21 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Ve
Stayed 2 nights in May 2024
Response from Anmol on 20 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that we had to pay 15 dollars a night to park in the their parking lot , crazy
Stayed 2 nights in May 2024
Response from anmol on 14 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Lyndsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue that i had was kids not being watched by parents and were loud late... the room was amazing and the staff friendly and helpful. Was such a beautiful place and REALLY enjoyed it.. will be back in the future!!!
Stayed 2 nights in May 2024
Response from anmol on 14 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was safe near shopping, hot breakfast was delicious. Staff was friendly and Professional. There were some small repairs needed there was a water damage to ceiling in the shower, touch up painting in room.
Stayed 3 nights in May 2024
Response from anmol on 14 May 2024
Thank you for being our guest and we look forward to hosting you again

2/10 Terrible

Kallie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of hair everywhere but good customer service. Run down and expensive for no reason.
Stayed 1 night in May 2024
Response from anmol on 14 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

8/10 Good

Brian

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was not pleased that out room was not cleaned and service
Stayed 3 nights in May 2024
Response from anmol on 14 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

4/10 Poor

Skye

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We book three rooms and two were dirty and uncleaned. Beers left in fridge from previous guest, pubic hairs in the bathroom and long black hairs still on the bed. The trash out the back of the hotel. I will not be back.
Stayed 1 night in May 2024
Response from anmol on 14 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 Excellent

Anastasia

Travelled with family
Exceeded our expectations! Will be back soon.
Stayed 2 nights in May 2024
Response from anmol on 14 May 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Tapan

Liked: Cleanliness
Stayed 1 night in May 2024
Response from anmol on 14 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Witchy

Stayed 1 night in Apr 2024
Response from anmol on 11 May 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Ronald

Ambivalent Did not clean the room they forgot or something Tissue box was empty
Stayed 2 nights in May 2024
Response from anmol on 11 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

8/10 Good

Pronobendu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in May 2024
Response from anmol on 11 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

VALERIE

Liked: Staff & service
Stayed 2 nights in May 2024
Response from anmol on 11 May 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Tremilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property to stay at. The only con is that you have to pay daily for parking and daily for the internet.
Stayed 3 nights in Apr 2024
Response from anmol on 8 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Srirengarajan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 5 nights in May 2024
Response from anmol on 7 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Tyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and clean.
Stayed 1 night in May 2024
Response from anmol on 6 May 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Natalya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms are big. Location is excellent. Beds are comfortable. Rooms are not very clean. Fridge was not working. !!!!Ridiculous, they charge for parking and wifi!!!!! All other hotels in this area offers it for no extra charge.
Stayed 2 nights in Apr 2024
Response from anmol on 6 May 2024
Thank you for being our guest and I am truly sorry about your experience and your feedback is being reviewed at management level.

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from anmol on 6 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Baglan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was perfect for kids
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness
Staff was extremely helpful and friendly. Facilities in good condition. Pool area could use a cleaning. Bring back daily maid service.
Stayed 2 nights in Apr 2024
Response from Anmol on 2 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Miasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from anmol on 6 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Apr 2024
Response from Anmol on 2 May 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast!!! Very helpful staff. Very quick elevators, so they were never full.
Stayed 4 nights in Apr 2024
Response from Anmol on 2 May 2024
Thank you for being our guest and we look forward to hosting you again

2/10 Terrible

Amy

Disliked: Property conditions & facilities
This room was so gross. Stained bedding, dirty spots on the walls, and no housekeeping was done during our 5 night stay. We did have to change rooms because our first one started smelling like the sewer. Pay more and stay somewhere else, not here.
Stayed 5 nights in Apr 2024
Response from Anmol on 1 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

4/10 Poor

Isandro

Stayed 1 night in Apr 2024
Response from anmol on 6 May 2024
I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 Excellent

Seema

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was comfortable and pretty good
Stayed 2 nights in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Jorgelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

miriam

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Masnoh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that we got an upgrade, but didn't like how crowded the dining area was, but the service was still good.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Great location, but you have to pay for parking which seems silly when there are plenty of spots. The hotel lobby and mezzanine are nicely decorated but the rooms and facilities are in need of repairs. Pool cleanliness was questionable and dirty towel bin was overflowing. Continental breakfast was a crowded and chaotic buffet without any direction on flow or where lines began. QR code in room suggested room service but guest services said we would have to order at the bar / come down. The 3 stars go to pleasant staff and a decent location close to good restaurants.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Cassandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very nice, well-appointed, and clean. However, I tried calling the front desk at three different times during my stay and no one answered the phone at any point. When I finally went downstairs, the person at the desk said he was the only one there and so couldn't answer the phone. For the price, I'd have expected a bit more service in guest services. Also, the fact that you have to pay $15 a day to park is ridiculous. It's not like they have to valet park your car in downtown Boston. They have a large parking lot. In Waltham. You are not as fancy as you want to seem, Embassy Suites. Finally, the continental breakfast was really subpar. The eggs were gross. What was labeled 'Greek Yogurt' was clearly just strawberry Dannon yogurt dumped into a bowl. Again, for the price, I expected more.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saves a lot of money. Just outside of Boston.
Stayed 2 nights in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient location.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Emilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good❤️
Stayed 1 night in Apr 2024
Response from Anmol on 27 Apr 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Barry, Piedmont

Disliked: Staff & service
Very poor service; no Hilton Honors check in and room not fully serviced (bed not made) 2 out of 3 nights
Stayed 4 nights in Apr 2024
Response from anmol on 26 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular. Their breakfast buffet was absolutely amazing They have an amazing pool. The rooms are spacious. They have suites living room, and separate bedroom. The only drawback is you have to pay for parking that said I would definitely go.
Stayed 2 nights in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

William

Liked: Amenities
if you go late to breakfast they wont serve you....:(
Stayed 1 night in Apr 2024
Response from Anmol on 23 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Alvina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Xiaorong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute things so my kids can enjoy the pool. Great deal on the room, had two tvs which made it very convenient. Pool was a decent size but could use a cleaning. The breakfast was yummy.
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Deliette

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
Thank you for being our guest and we look forward to hosting you again