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Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel
250 Monsignor O'Brien Hwy, Cambridge, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Conor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they had a partnership with a local gym.
Stayed 4 nights in Mar 2024

2/10 Terrible

Cynthie

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very poor wifi, signs in the elevator are fade.
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had Dove Products ( Shampoo-Conditioner-Body Wash & Liquid Soap ) which my wife loved. We were only there for 2 nights they changed our Towels but did not make the bed .Overall Staff were friendly and helpful.Free breakfast ( lots of choices ) for Meat 🍖 lovers. If you’re Vegan like me your choices were more limited.We enjoyed our stay & would go there again
Stayed 2 nights in May 2024

10/10 Excellent

Leticia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Eva

Room service is a little bit disappointed because the bed was not cleaned during my visit for 4 nights. This is not the quality of holiday inn supposed to be.
Stayed 4 nights in May 2024

4/10 Poor

Janet

Travelled with family
We had never been to the Boston area so our choice of hotel went purely on reviews and price. This hotel is just outside downtown Boston but is right by a construction zone, a freeway and generally felt unsafe. There were people smoking just outside the main door and I was disappointed. The check in staff was friendly and the room was okay. No problem with it, just the area felt a little rough. We changed our reservation from two nights to one for this reason.
Stayed 2 nights in May 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and friendly, they went above and beyond to make sure our stay was enjoyable
Stayed 1 night in Feb 2024

10/10 Excellent

Alison, Springfield West

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt the staff went above and beyond with helping out plus getting us checked in early. We really appreciated it. Breakfast had lits of choices and was enjoyable!
Stayed 1 night in May 2024

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a Bruins game
Stayed 1 night in May 2024

8/10 Good

Lobsang

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Yuya, Konan-ku, Yokohama-shi

Business traveller
It's a comfortable hotel to live in.
Stayed 1 night in Apr 2024

10/10 Excellent

Zhiqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Adrian

Travelled with family
Disliked: Staff & service
I was not aware of the charge of $50.00 USD per night per the garage use( Parking lot )
Stayed 3 nights in Apr 2024

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Centrally located. Some issues with check in that had to do with IT upgrade of their system. Waited 30 minutes.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aida R on 28 Apr 2024
Thank you for choosing to stay with us.Hope you enjoyed your stay.We hope to see you again in Boston!!!

8/10 Good

garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Zawadi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is acknowledged and shared with the team.Hope to see you again!

6/10 Okay

Shannon

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Right smack dab in a noisy neighbor hood. No parking. On-site parking was $50 and was the absolute worse. Only other option was to drive 1/2 mile. No water cooler to fill water bottles. Extremely busy area. Sirens all hours of night. Breakfast was the only decent part and the rooms were decently clean. Will not be staying there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Abel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Aida R on 10 Apr 2024
Thank you so much for choosing to stay with us!!!We appreciate your feedback.We hope to see you on your next trip to Boston!!!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relaxing.
Stayed 1 night in Apr 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice value, clean and convenient
Stayed 1 night in Mar 2024
Response from Aida R on 5 Apr 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

8/10 Good

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to rest near to downtown. Clean room, good breakfast, good location. But parking is very expensive.
Stayed 2 nights in Mar 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was good. short walk to the T. room was clean
Stayed 4 nights in Mar 2024
Response from Aida R on 5 Apr 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really great ataff
Stayed 3 nights in Mar 2024
Response from Aida R on 5 Apr 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very kind and helpful ans the hotel was very clean. The big turnoffs were the noise both outside and inside the building. Minimal noise proofing made our neighbors above and next door extremely loud all night. Also got to breakfast well before it ended and there was no seating and no hot food left. It was an okay experience but I wouldnt book here again.
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated. We do apologize for any inconvenience experienced during your stay.We hope to see you back in Boston!!!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.A special thanks to Meagan on the front desk during the day.
Stayed 4 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated. We will share this with Meghan.We hope to see you back in Boston!!!

10/10 Excellent

Eloi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was also good
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay, and well connected to places.
Stayed 1 night in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Adyeniram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

6/10 Okay

ChiChi

Travelled with family
Liked: Cleanliness, staff & service
$50 per night to park. Not fair
Stayed 2 nights in Mar 2024

6/10 Okay

Yana

The hotel is very average, nothing special. What was surprising is an extra charge for parking. In all the hotels I stayed before parking was always included. At this hotel I had to pay extra $50 a night for parking.
Stayed 2 nights in Mar 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Zhenghui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's great!
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Shusa and

Stayed 2 nights in Feb 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Mahdi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great accommodations
Stayed 2 nights in Mar 2024

10/10 Excellent

SOLANGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved how welcoming the staffs were and the rooms were very clean and very much aestheticizing I would highly recommend.
Stayed 2 nights in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and great value.
Stayed 2 nights in Mar 2024

8/10 Good

Joon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, the rooms were clean and they provided a hot breakfast with many options. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

2/10 Terrible

João Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been in many hotels, the cleanliness was great,
Stayed 2 nights in Feb 2024

4/10 Poor

Joanne R

Stayed 1 night in Feb 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

KERI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and zero complaints. Staff is cool, attentive, and the rooms are clean
Stayed 1 night in Feb 2024
Response from Aida on 22 Feb 2024
Thank You for choosing to stay with us.Your feedback is very important to our team!!!We hope to see you next trip to Boston!!!

10/10 Excellent

Susanah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and the staff were very friendly.
Stayed 1 night in Feb 2024
Response from Aida on 22 Feb 2024
Thank you for choosing to stay with us.Your feedback is appreciated

8/10 Good

Shantay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and staff were nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Jaime

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Levern

Stayed 2 nights in Feb 2024
Response from Aida R on 16 Apr 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was ok no issues found in my experience
Stayed 1 night in Feb 2024