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Reviews of Homewood Suites by Hilton Needham Boston

3 out of 5
Homewood Suites by Hilton Needham Boston
200 First Avenue, Needham, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1005 reviews" "
Rating 8 - Good. 214 out of 1005 reviews" "
Rating 6 - Okay. 58 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Solomon, Front Office Manager on 18 May 2024
Thank you for your review Richard!

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, kind and helpful staff.
Stayed 1 night in May 2024
Response from Solomon, Front Office Manager on 17 May 2024
Thank you for your feedback Nancy! We are glad to see that you enjoyed your stay.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Solomon, Front Office Manager on 16 May 2024
Thank you for your 5/5 rating!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Solomon, Front Office Manager on 8 May 2024
Thank you for your review Susan! We appreciate it!

10/10 Excellent

Nilima p

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HWS Team on 8 May 2024
Thank you so much for choosing the Homewood Suites Needham. We are glad to hear that you enjoyed your stay. We hope to see you again when you are in the Needham area again!

2/10 Terrible

Katherine

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. The room smelled bad and had stains on the sheets, hair on the sheets, stained carpet and walls. We walked into the room, looked around, pulled back the sheets, and walked back out. The front desk manager was hostile and said the night would not be refunded since we already checked in.
Stayed 2 nights in May 2024
Response from HWS Team on 6 May 2024
Good Afternoon Katherine,Thank you for taking the time to share your experience with us. We're sorry to hear that your experience with us was not up to par. We strive to provide exceptional service and accommodations to all our guests, and we regret that we fell short of your expectations on this occasion. A member of our management team will be contacting you directly to discuss your experience.

4/10 Poor

Alini

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Solomon, Front Office Manager on 4 May 2024
Thank you for your feedback

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, very quiet and free parking.
Stayed 2 nights in Apr 2024
Response from Solomon, Front Office Manager on 2 May 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us.

6/10 Okay

NARCY, Hialeah

Stayed 7 nights in Apr 2024
Response from Solomon, Front Office Manager on 2 May 2024
Thank you for your feedback.

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 20 May 2024
Thank you for your 5/5 review Jeff!

6/10 Okay

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed four days. No room service for four days, no trash removed from room for four days, the dishes in the cupboard were dirty, no change of sheets in four days, no clean towels for four days. We should have had some basic services at least once during our stay considering the price we paid for the room.
Stayed 4 nights in Apr 2024
Response from HWS Team on 1 May 2024
Good Afternoon Dorothy,We appreciate your feedback and take all guest reviews seriously. Thank you for taking the time to share your experience with us. We're sorry to hear that your stay at Homewood Suites Needham was not up to par. We strive to provide exceptional service and accommodations to all our guests, and we regret that we fell short of your expectations on this occasion. If you have any specific concerns or suggestions for improvement, please do not hesitate to reach out to our management team directly. Your feedback helps us identify areas where we can enhance our guest experience. We hope that despite your less than perfect experience, you were still able to enjoy some aspects of your stay with us. We would be grateful for another opportunity to exceed your expectations in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Just got to the hotel. Very clean front desk check in was quick. Solomon was very polite. Thank you
Stayed 1 night in Apr 2024
Response from HWS Team on 1 May 2024
Good Afternoon Janet,Thank you so much for your feedback! We are glad you enjoyed your stay with us. We hope to see you again during your next stay in the Boston area.

10/10 Excellent

Courtney

Travelled with family
This was an amazing experience 😊
Stayed 1 night in Apr 2024
Response from Solomon on 26 Apr 2024
Thank you for your review!

10/10 Excellent

Alexandra

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are great, big and roomy with a little kitchen , nice size fridge , big tv. However just wish they would do like it says on the mirror in the bathroom every other day room service. They need to collect trash more often and bring clean towels at least , fill up coffee and creamer. Trash gets put near the elevators which really looks gross.
Stayed 3 nights in Apr 2024
Response from Solomon, Front Office Manager on 25 Apr 2024
Thank you for your feedback.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, as expected
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 19 Apr 2024
Thank you for your review!

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 16 Apr 2024
Thank you for your 5/5 review!

6/10 Okay

Berkeley

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Clean and comfortable rooms. Terrible service of the staff in charge of late night shift at reception.
Stayed 3 nights in Apr 2024
Response from Solomon, Front Office Manager on 16 Apr 2024
Thank you for your feedback. Could you please expand on the issues you had?

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have one complaint that I wanted the pool to be open
Stayed 2 nights in Apr 2024
Response from Solomon, Front Office Manager on 15 Apr 2024
Thank you for your feedback Aaron. Our pool should be re-opened soon!

10/10 Excellent

kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was very helpful with everything I asked for.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 13 Apr 2024
Thank you for your review!

10/10 Excellent

loralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our son goes to Babson, so the space is super convenient. I love the cleanliness too. Beds and pillows are the best. Friendly staff
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 11 Apr 2024
Thank you for your review! We are glad to hear that you enjoyed your recent stay with us!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the front desk staff was very helpful
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 7 Apr 2024
Thank you for your review! It was our pleasure!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room with everything is great.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 3 Apr 2024
Thank you Brian for your feedback! We are glad to hear that you enjoyed the room.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The ice machine on my floor was out of service. I would have appreciated a heads-up at check in. No biggie.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 3 Apr 2024
Thank you for your feedback Rick. We apologize about the ice machine!

10/10 Excellent

Ryoko, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2 Apr 2024
Thank you for your positive review!

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute, staff is super nice
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 30 Mar 2024
Thank you for your review and for praising the staff! We are glad to hear that you enjoyed your stay.

10/10 Excellent

Sandesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with easy access to Boston metro
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 28 Mar 2024
Thank you for your review!

6/10 Okay

Deborah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were not told of the “every other day “ housekeeping policy when we checked in. The first morning I checked if there was housekeeping on request and was told about the policy then and that our room would be serviced the next day, no exceptions. The pool was closed for maintenance when we wanted to use it Monday afternoon. No info at the front desk as to when it would be open again. Omelets were cold on Day 2 of our stay. We were told that the machine to keep them warm was broken. Got bumped off the internet on my laptop and couldn’t get back on. Unlikely to return.
Stayed 3 nights in Mar 2024
Response from Solomon, Front Office Manager on 28 Mar 2024
The housekeeping policy is clearly stated in your room. Our front desk agents also inform all guests upon check in about the policy. You can request daily service if you wish. Our apologies about the pool, it was closed due to something out of our control. It should be back open soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were modern, clean, and quiet.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 26 Mar 2024
Thank you for your review James! We are happy to see our facilities were to your liking!

6/10 Okay

David

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is new and clean, but the location is not great. It's in a more industrial location, but it does have decent access to the interstate. Our biggest complaint is that the hotel by policy only cleans homes every other day. We stayed two nights with a family of five, and that meant we never had our room serviced, even when we requested.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 26 Mar 2024
Good evening,Currently Hilton/ Homewood Suites cleaning standards for stayover service is every other day. You can request daily upon check in as we inform all guests. We also have extra sundries, towels, etc at the front desk 24/7. Thank you.

10/10 Excellent

Huang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & clean hotel ， love the big room . free parking ， free breakfast.
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 18 Mar 2024
Thank you for your wonderful review!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 19 Mar 2024
Thank you for your review Donald. Please let us know what we can do to make your next stay with us a 5/5!

6/10 Okay

Jill, Amherst

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the hotel was decent, although the room needed a good cleaning and basic maintenance. The floors were quite dirty- hair, debris, crumbs in many areas. Bathrooms floors were especially dirty (lots of hair on the floor and in the tub). The towel hook on the back of the door fell off when we put a towel on it, and the towel rack next to the sink was falling off (looked like someone tried to glue it back on). Carpet had many stains. Sofa looked to have been scratched or chewed on (perhaps by someone’s pet?) and the mattress protectors and bed skirts also had holes that looked like they’d been chewed/scratched up. Overall the room had lots of space and a great layout, but the cleanliness issues were disappointing. Walls had a lot of dings/marks. We used the pool each day we were there (three separate days) and the same bandaids/hair was on the floor each time we went.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 13 Mar 2024
Thank you for your feedback Jill. We sincerely apologize for the issues you had during your stay. Next time, please notify the front desk so we can take care of you and attempt to resolve the inconvenience.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 13 Mar 2024
Thank you for your review Alicia!

10/10 Excellent

CHRISTINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Streamless check-in. My room was ready prior the check-in time. There's a kitchenette & microwave. Very convienient. It's about 25 min drive to the heart of Boston so the location is convenient. While parking cost $60 per day in other hotels in Boston seaport, parking here is free which was a big deal for me that drove a large SUV
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 8 Mar 2024
Thank you Christana for your wonderful review!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 4 Mar 2024
Thank you for your review Kristen! We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 2 Mar 2024
Thank you for your 5/5 review!

6/10 Okay

Myles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was nice and spacious, but very dirty. The fridge handle, the carpet, and several spots on the doors and walls had what appeared to be dried up blood on them. The room had not been cleaned thoroughly at all. Beds are very uncomfortable. The power went out our last night and was out for 8 hours- no idea what the issue was, but no electricity at all. Pitch black in our room. Parking was easy, safe area, nice staff at front desk- had no interaction with them other than check-in.
Stayed 2 nights in Feb 2024
Response from Solomon, Front Office Manager on 1 Mar 2024
Thank you for your review Myles. We do apologize regarding the issues you had with your room as they fall below our cleanliness standards.

10/10 Excellent

Bruno

Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 21 Mar 2024
Thank you for your review!

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for access to son’s house
Stayed 4 nights in Feb 2024
Response from Solomon, Front Office Manager on 23 Feb 2024
Thank you for your review!

10/10 Excellent

Victor, Newington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 12 Feb 2024
Thank you for your review Victor!

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Solomon, Front Office Manager on 29 Jan 2024
Thank you for your 10/10 review!

10/10 Excellent

Franco

Very pleasant stay
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 24 Jan 2024
Thank you for your review!

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, courteous and attentive. Our room was very clean and neat. We were close to where we needed to go and the parking was great. I also liked that grub hub was offered at the hotel. With a group of people it was helpful.
Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 21 Jan 2024
Thank you for your wonderful review Roland! We are glad to hear how much you enjoyed your stay and we looking forward to welcoming you back in the future!

10/10 Excellent

Lucy

Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 17 Jan 2024
Thank you for your 5/5 review Lucy!

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 10 Jan 2024
Thank you for your review!

10/10 Excellent

Suzeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, close to shopping areas, modern rooms, and beautiful decor.
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 10 Jan 2024
Thank you for your wonderful review Suzeth!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
The hotel was great and the the staff was even better!
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 10 Jan 2024
Thank you for your review Steven and we appreciate your kind words about the staff!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 10 Jan 2024
Thank you for your 5/5 review Jody!

6/10 Okay

Eugenie

Liked: Property conditions & facilities
Room we were in had crumbs throughout the floor that we tried to ignore, but then there were
Stayed 3 nights in Jan 2024
Response from Solomon. Front Office Manager on 19 Jan 2024
Thank you for your review. Our apologies. While staying with us, we encourage all of our guests to provide us feedback during your stay, allowing the staff to be able to take care of you.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 10 Jan 2024
Thank you for your review Dennis! We are happy to see that you enjoyed your recent stay with us!