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Reviews of Embassy Suites by Hilton Boston Waltham

3.5 out of 5
Embassy Suites by Hilton Boston Waltham
550 Winter Street, Waltham, MA

Reviews

7.8

Good

Rating 10 - Excellent. 521 out of 1199 reviews" "
Rating 8 - Good. 276 out of 1199 reviews" "
Rating 6 - Okay. 187 out of 1199 reviews" "
Rating 4 - Poor. 116 out of 1199 reviews" "
Rating 2 - Terrible. 99 out of 1199 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Disliked: Property conditions & facilities
This room was so gross. Stained bedding, dirty spots on the walls, and no housekeeping was done during our 5 night stay. We did have to change rooms because our first one started smelling like the sewer. Pay more and stay somewhere else, not here.
Stayed 5 nights in Apr 2024

10/10 Excellent

Seema

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was comfortable and pretty good
Stayed 2 nights in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Jorgelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

miriam

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Anmol on 30 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Masnoh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that we got an upgrade, but didn't like how crowded the dining area was, but the service was still good.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Great location, but you have to pay for parking which seems silly when there are plenty of spots. The hotel lobby and mezzanine are nicely decorated but the rooms and facilities are in need of repairs. Pool cleanliness was questionable and dirty towel bin was overflowing. Continental breakfast was a crowded and chaotic buffet without any direction on flow or where lines began. QR code in room suggested room service but guest services said we would have to order at the bar / come down. The 3 stars go to pleasant staff and a decent location close to good restaurants.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Cassandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very nice, well-appointed, and clean. However, I tried calling the front desk at three different times during my stay and no one answered the phone at any point. When I finally went downstairs, the person at the desk said he was the only one there and so couldn't answer the phone. For the price, I'd have expected a bit more service in guest services. Also, the fact that you have to pay $15 a day to park is ridiculous. It's not like they have to valet park your car in downtown Boston. They have a large parking lot. In Waltham. You are not as fancy as you want to seem, Embassy Suites. Finally, the continental breakfast was really subpar. The eggs were gross. What was labeled 'Greek Yogurt' was clearly just strawberry Dannon yogurt dumped into a bowl. Again, for the price, I expected more.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saves a lot of money. Just outside of Boston.
Stayed 2 nights in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient location.
Stayed 1 night in Apr 2024
Response from Anmol on 29 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Emilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good❤️
Stayed 1 night in Apr 2024
Response from Anmol on 27 Apr 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Barry, Piedmont

Disliked: Staff & service
Very poor service; no Hilton Honors check in and room not fully serviced (bed not made) 2 out of 3 nights
Stayed 4 nights in Apr 2024
Response from anmol on 26 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular. Their breakfast buffet was absolutely amazing They have an amazing pool. The rooms are spacious. They have suites living room, and separate bedroom. The only drawback is you have to pay for parking that said I would definitely go.
Stayed 2 nights in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

William

Liked: Amenities
if you go late to breakfast they wont serve you....:(
Stayed 1 night in Apr 2024
Response from Anmol on 23 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Alvina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Xiaorong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from anmol on 24 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute things so my kids can enjoy the pool. Great deal on the room, had two tvs which made it very convenient. Pool was a decent size but could use a cleaning. The breakfast was yummy.
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Deliette

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Nichole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we were super pleased with our stay. My only 2 complaints were that 1. Our room was not as clean as you would except. There was hair in the shower on the wall, either short hair or pubic. Either way it was gross. And my daughter found a peanut and some cereal in the bedroom on the outer edge under the bed. 2. We went down to the pool this morning around 830/9 and there were no towels. The wet towel bucket was full, and no way to contact someone to get more towels. We had to go back to our room dripping wet. Other than that I was happy with staying here, and it was overall a decent visit. The complimentary breakfast was good and my daughter loved the see through elevator.
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Alexander, SAN FRANCISCO

Travelled with family
Difficult turn around to lot pkg confusing. Overnight pkg fee $15. No disability ramp to bkfst dining
Stayed 1 night in Apr 2024
Response from Anmol on 22 Apr 2024
Thank you for being our guest and we look forward to hosting you again

6/10 Okay

Ana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The toilet was clogged last week, and this week my room has a bad smell. Otherwise, this hotel is good and the breakfast is amazing.
Stayed 1 night in Apr 2024
Response from anmol on 21 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful room, delicious food!
Stayed 1 night in Apr 2024
Response from anmol on 21 Apr 2024
Thank you for being our guest and we look forward to hosting you again

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was ok. Room wasn’t ready when we got there past check in time. When we got into our room, smelled strongly of bleach….like they had just sprayed it around the room to make it smell “clean”. They should put a big garbage bin in the room.
Stayed 2 nights in Apr 2024
Response from Anmol on 20 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Megan

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anmol on 20 Apr 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Room was modern and clean (bed was very comfortable), and the facility itself was nice. Unfortunately I missed breakfast because I overslept, so I can’t comment on it. Only negative was that they charge $15 for parking. Other than that, it’s a great place. Next time I’m in the area, I’ll definitely consider staying.
Stayed 1 night in Apr 2024
Response from Anmol on 20 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super convenient for our travels. I was surprised by the parking fee per day.
Stayed 3 nights in Apr 2024
Response from Anmol on 20 Apr 2024
Thank you for being our guest and we look forward to hosting you again

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on 18 Apr 2024
Thank you for being our guest and we look forward to hosting you again.

6/10 Okay

Sunita, Union City

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from anmol on 18 Apr 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities
The room was decent. Bed comfortable as well as the open up couch. The furniture was a bit worn but fine. Shower was nice… room clean on check in. Unfortunately we had very bad cleaning service. They actually did come in one day but only changed one garbage, left the others, didn’t take dirty dishes, left dirty towels on the floor but took ones I planned to reuse and didn’t replace them. Didn’t give us new toilet paper and I had to call and go to the front desk to ask and finally got some. We were there 5 nights. The restaurant has limited hours and was very poorly staffed with a limited menu. The free food was sad. I emptied our trash. Front doors don’t work right and they didn’t seem to care. Staff was nice.
Stayed 5 nights in Apr 2024
Response from anmol on 16 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Mohammed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from anmol on 18 Apr 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on 18 Apr 2024
Thank you for being our guest and we look forward to hosting you again

4/10 Poor

Jennifer

Stayed 2 nights in Apr 2024
Response from anmol on 18 Apr 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

2/10 Terrible

S

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Feb 2024

2/10 Terrible

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anmol on 16 Apr 2024
Thank you for being our guest. Can you please provide us with some feedback so we can address your concerns?

2/10 Terrible

David, Lawrence

Disliked: Staff & service, property conditions & facilities
I don't recommend it. The room had a damaged heater. Reservation is made for a room and then they change it.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
I am truly sorry about your experience. A member of our management team is reaching out to you shortly.

10/10 Excellent

Aba D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators in this hotel were my favorites, I am a plane guy and this is the first elevator that I know of that make you feel like you’re in an airplane, either taking off or landing haha very cool. Plus my girlfriend loved the interior design of the entire hotel. Hotel was always clean throughout my 5 days stay. Breakfast was great. Having 2 tv was perfect, I watched sports in the sitting room and my girlfriend watched her shows in the bed room, very cool and peaceful. We visited Boston from Jersey for the first time.
Stayed 5 nights in Mar 2024
Response from Naroline on 6 Apr 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Heisha

Stayed 2 nights in Mar 2024

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was closed. I got this note after reservation was done.
Stayed 2 nights in Mar 2024
Response from anmol on 2 Apr 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 Terrible

john

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The 1st room we checked into, smelled absolutely AWFUL. It smelled of raw sewage, my guess is a leak or break in a vent pipe. The 2nd room we checked into was very warm, the thermostat, CLEARLY being broken was set to 60° and the room was STILL a sweat box. We couldn't close the bedroom door and when i examined it i found it busted up and coming apart. I have pictures if you want. The rooms are old and musty, the upkeep of them is half assed and poorly done. Fixtures missing off of walls, lights with the wrong wattage bulbs in them, wallpaper peeling, missing and coming apart at the seams. Clearly you have new ownership or management who don't have a clue. Good luck, we will never stay there again and make sure to tell all of our friends.
Stayed 2 nights in Mar 2024
Response from anmol on 2 Apr 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

2/10 Terrible

Achintya

Stayed 2 nights in Mar 2024
Response from Anmol on 22 Apr 2024
I am truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience.

6/10 Okay

Driton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I booked the property I did because of the indoor pool and was not informed in advance that the pool was under maintenance. I was very disappointed because my kids were looking forward to this trip. The staff was not good at explaining the parking lot fee, and when asked about the pool I was very surprised how they answered like nothing happen and not such a big deal.
Stayed 2 nights in Mar 2024
Response from anmol on 2 Apr 2024
we are truly sorry about your experience and your feedback is being reviewed at management level. We are working diligently to make sure your future stay is a 5-star experience

8/10 Good

Regieta

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.
Stayed 5 nights in Mar 2024
Response from Naroline on 27 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Antonio

Liked: Staff & service
Excellent service
Stayed 2 nights in Mar 2024
Response from Naroline on 27 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

6/10 Okay

Namusoke

Travelled with partner
Liked: Cleanliness
great breakfast options.
Stayed 1 night in Mar 2024
Response from anmol on 25 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Alainna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from anmol on 24 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Bergeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from anmol on 26 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again

8/10 Good

dana

Travelled with partner
Liked: Cleanliness, staff & service
We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access
Stayed 3 nights in Mar 2024
Response from anmol on 24 Mar 2024
Thank you for being our guest. Your feedback is appreciated, and we look forward to hosting you again.

10/10 Excellent

Nayanderan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Good breakfast.
Stayed 2 nights in Mar 2024
Response from Anmol on 23 Mar 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

8/10 Good

Milkenson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay $15 for the parking
Stayed 1 night in Mar 2024
Response from anmol on 22 Mar 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

8/10 Good

Robert

Travelled with partner
Great overall value. Good service and quality when we ordered dinner to go at the bar. Only issue was kids running and being noisy outside our door after 10:30pm. noisy
Stayed 2 nights in Mar 2024
Response from anmol on 22 Mar 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again

10/10 Excellent

Adams

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice receptionists . Very helpful
Stayed 1 night in Mar 2024
Response from anmol on 22 Mar 2024
Thank you for being our guest. Your feedback is appreciated and we look forward to hosting you again