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Reviews of Holiday Inn Boston Bunker Hill Area, an IHG Hotel

3 out of 5
Holiday Inn Boston Bunker Hill Area, an IHG Hotel
30 Washington Street, Somerville, MA

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we go to sporting events in Boston and have always had a great experience.
Stayed 1 night in Apr 2024
Response from John on 24 Apr 2024
Hello Heidi,Thank you for completing your post stay review. thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom outlet didn’t work, and the door to the refrigerator was falling off! Common areas were very clean, staff was knowledgeable and friendly!
Stayed 2 nights in Apr 2024
Response from John on 24 Apr 2024
Hi Gina,Thank you for writing your post stay review. Your detailed comments are very helpful in helping us correct those issues. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities
They give the wrong room Because they told me it was even that I already paid for the room. They gave me another one with a small bed for my wife. My kid and I we couldn’t fit in the bed Second, the floor was so wet that it smelled the room so bad that we can sleep at the middle of the night half of the bed was wet. We didn’t know what the weather was coming from. We talked with the stuff about seven times and they didn’t do nothing about it, all they say was the hotel it’s full
Stayed 3 nights in Apr 2024
Response from Terri on 15 Apr 2024
I sincerely apologize to you and your family for your stay not being exceptional at our hotel. I do hope give us another chance so we are able to ensure a great stay.

10/10 Excellent

joan

Stayed 1 night in Mar 2024
Response from John on 10 Apr 2024
Hi Joan,Thank you for completing you post stay review. Thank you for the excellent ranking. We truly appreciate you choosing our hotel for your accommodations.Thank you,

6/10 Okay

michael

Disliked: Staff & service
Cleaning woman coming in my room 2 hours before checkout
Stayed 1 night in Mar 2024
Response from John on 1 Apr 2024
Hello Michael,Thank you for completing your post stay review. I will address your concerns regarding the housekeeper for your room. I appreciate you choosing our hotel for your accommodations. Thank you,

10/10 Excellent

Steve

Stayed 2 nights in Feb 2024
Response from Terri on 15 Apr 2024
Thank you!

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, parking was easy.
Stayed 1 night in Feb 2024
Response from John on 29 Feb 2024
Hi Michelle,Thank you for writing you post stay review. Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations. We hope to host you again when your travels bring you back to the Boston area.Thanks again,

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall. The pool area for the kids was nice. But, the pool water was very murky/poor visibility (dirty? too many chemicals?)..we swam in it anyway. The young people working the front desk were always very polite, professional and helpful.
Stayed 1 night in Feb 2024
Response from John on 29 Feb 2024
Hi Meredith,Thank you for writing your post stay review. Thank you for the great ranking. We try hard to keep the pool great for all guests. School vacation week definitely took it's toll on the pool. We truly appreciate you choosing our hotel for you accommodations.Thanks again,

2/10 Terrible

Nathan

Disliked: Property conditions & facilities
Bathroom flooded when I showered, and my bed was not the size I paid for.
Stayed 1 night in Feb 2024
Response from John on 22 Feb 2024
Hello Nathan,Thank you for taking the time to write you post stay review. I am sorry that you did not receive the room type that you reserved. I will address this with the service team. Thank you for choosing our hotel for your stay.

8/10 Good

Sav

Stayed 3 nights in Feb 2024
Response from Terri on 15 Apr 2024
Thank you.

10/10 Excellent

Samir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going back soon.
Stayed 1 night in Feb 2024
Response from John on 19 Feb 2024
Hello Samir,Thank you for taking the time to write your post stay review. Thank you for the excellent ranking. We truly appreciate you choosing our hotel for your accommodations. We look forward to hosting you again when your travels bring you back to the Boston area. Thanks again,

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean & staff were pleasant & accommodating
Stayed 1 night in Feb 2024
Response from John on 19 Feb 2024
Hi Janet,Thank you for taking the time to write your post stay review. Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Terri on 15 Apr 2024
Thank you.

10/10 Excellent

Kayla

Stayed 1 night in Feb 2024
Response from Terri on 15 Apr 2024
Thank you!

10/10 Excellent

Chyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best comfort inn
the stay was very relaxing and very welcoming I'm very grateful for the friendly staff on my stay. 10/10 I would come back here.
Stayed 1 night in Jan 2024
Response from John on 30 Jan 2024
Hello Chyna,Thank you so much for the great ranking and kind words. We truly appreciate you choosing our hotel for you accommodations.Thanks again,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Jan 2024
Response from John on 26 Jan 2024
Hi Amanda,Thank you for taking the time to complete your post stay review. Thank you for your ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

Djuno

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the workers there are ask for arstou she has a very nice calm voice
Stayed 6 nights in Jan 2024
Response from John on 11 Jan 2024
Hi Djuno,Thank you for the great ranking and kind words. I have forwarded your comments to Asstou and the service teams. We truly appreciate you choosing our hotel for your accommodations.Thank again,

4/10 Poor

Meaghan

Travelled with family
Disliked: Amenities, property conditions & facilities
The whole reason we booked this hotel was for the pool/rock climbing wall. We even called ahead of time to make sure it was open. When we arrived, the pool was closed. Our bedsheets were dirty. Our room was very VERY loud at night due to the outside roads and people gathering in the hotel parking lot. Our room was also VERY drafty. Even though the large windows were closed/lock there was a major breeze coming in from outside. We would not recommend this place and wont stay again.
Stayed 2 nights in Jan 2024
Response from John on 9 Jan 2024
Hello Meaghan,Thank you for taking the time to write your post stay review. Your comments will help us improve our property and stays for future guests. We truly appreciate you choosing our hotel for your accommodations.Thank you,

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was excellent and im glad to meet him. He made my sejour 💪
Stayed 2 nights in Dec 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jasdeep

Liked: Cleanliness
Disliked: Staff & service
I had to wait 2 hours in the lobby for someone to call the security to open the elevator for me because the employee was sleeping in the back
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kumar the manager was friendly, welcoming and extremely helpful. He was like a breath of fresh air. Extremely polite from the moment I called to ask about early check in and restaurant recommendations to the moment my family walked in the doors to check in. He even greeted us with a little goodie bag of waters and snacks for my kids and a comped breakfast for myself and my kids father. Then we ordered dinner at Draft and the lady working there was very polite and helpful and explained that my 2 year olds meal would be free. She even called up to my room to let us know when our food was ready. Pool area is spacious with plenty for the family to do (rock climbing, swimming, basketball, movies playing on a large screen, foosball). Overall, I highly recommend this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 2 nights in Dec 2023

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Holiday Inn
Staff extremely helpful; all aspects of the Holiday Inn were excellent.
Stayed 2 nights in Dec 2023
Response from John on 31 Dec 2023
Hello John,Thank you for taking the write your post stay review. We appreciate your kind words. We truly value you choosing our hotel for your accommodations.Thank you,

8/10 Good

??

Stayed 1 night in Dec 2023

2/10 Terrible

Lynette

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn’t meet my expectations
Horrible they asked me for my credit card to put on file charge me $9.50 for something I didn’t purchase I still have not received my $50 deposit it’s still pending refund I was told I would have a late check out at 2 PM at 11:30 the housekeepers banged on the door because no one made them aware I will never stay here again I don’t think it was very clean breakfast was nice pool was nice just poor management
Stayed 1 night in Dec 2023
Response from John on 29 Dec 2023
Hello Lynette,First let me apologize for the error of the Front Office not communicating with Housekeeping regarding your late checkout. I have researched your charges and refunded you the 9.50 that was due and have released any pending charges from us to you. I glad you were able to enjoy the pool during your stay. I am sorry your stay did no go well. We do appreciate you choosing our hotel for your accommodations.Thank you,

8/10 Good

Pingjie

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from John on 27 Dec 2023
Hi Pingjie,Thank you for the great ranking in your post stay review. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from John on 19 Dec 2023
Thank you for the great ranking. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from John on 24 Dec 2023
Hi Sandra,Thank you for the excellent ranking and taking the time for you post stay review. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

JoAnn

Stayed 1 night in Dec 2023

10/10 Excellent

Chiquitta

Stayed 1 night in Dec 2023

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John on 18 Dec 2023
Hello Nathan,Thank you for taking the time to complete you review from you stay. We are so happy with the ranking you provided us. We truly appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by the hotel staff and in a good location.
Stayed 4 nights in Oct 2023
Response from John on 15 Dec 2023
Thank you for the great ranking and the kind words. We appreciate you choosing our hotel for your accommodations.

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from John on 10 Dec 2023
Hi Mackenzie,Thank you for the great ranking. We hope you enjoyed your stay. We appreciate you choosing our hotel for your accommodations.Thanks again,

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2023
Response from John on 10 Dec 2023
Hello Armand,Thank you for the excellent ranking. We are very happy you enjoyed your stay. We appreciate you choosing our hotel for your stay.Thanks again,

8/10 Good

Shelby

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from John on 5 Dec 2023
Hi Shelby,Thank you so much for the great ranking. I hope you stay in the Boston area went well for you. We truly appreciate you choosing our hotel for your accommodations. Thanks again.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The hotel is very nicely located, parking is included in stay as well.. This hotel is the best deal if you are going to any events in Boston..
Stayed 1 night in Nov 2023

10/10 Excellent

Altamiro

Travelled with family
Liked: Amenities
Nice and clean
Stayed 1 night in Nov 2023
Response from John on 1 Dec 2023
Hello Altamiro,Thank you for taking the time in giving us an excellent ranking. We truly appreciate you choosing our hotel for your stay. Thanks again.

10/10 Excellent

Ceriluz

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very kind and very helpful and sweet
Stayed 1 night in Nov 2023
Response from John on 30 Nov 2023
Hello Ceriluz,Thank you for the great ranking and kind words. I have passed along your comments to the hotel service teams.We truly appreciate you choosing our hotel for you accommodations.Thanks again,

8/10 Good

Naing

Stayed 1 night in Nov 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Honest review
This was somewhat of a great stay. The check in process with Gina and her colleagues (I forgot their names 😔) but they all were exceptional. My family stayed at this hotel because it was my daughters 16 birthday and she wanted to swim with her friends and cousin. This place has just that along with a rock climbing wall, half court basketball, and table games. The only downside was, the pool area was cold and this is November in New England! I went to the desk twice to see if they could put up the heat nothing was done… Also, the door to the pool area wouldn’t let you in with your guest room key. Lastly, the basketballs they had were worn and deflated a little. With the pieces their charging it shouldn’t be hard to have a few decent basketballs and a functioning door and heat in the pool area… Our rooms were great but the shower in room 421 has issues. The tub would fill up when showering unless you played with the control (takes a little playing with in order to make it work) The breakfast buffet is good! It’s you’re standard breakfast and is worth it if you have kids. It’s all you can eat and saves you some money! Jean in the breakfast area is amazing!! Very friendly and attentive!! We would stay here again for sure..
Stayed 1 night in Nov 2023
Response from John on 20 Nov 2023
Hi Matthew,Thank you for the great ranking and kind words regarding your stay. I have passed along your comments to Gina & Jean. We appreciate you choosing our hotel for your accommodations.

6/10 Okay

Janelle

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from John on 18 Nov 2023
Hi Janelle,Thank you for choosing our hotel for your accommodations.

4/10 Poor

Candice

Travelled with partner
Disliked: Amenities
The website shows a different look of what the area looks like.
Stayed 2 nights in Nov 2023
Response from John on 17 Nov 2023
Hello Candice,Thank you for choosing our hotel for your accommodations. We will review our photo listings following your note.Thanks again,

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, wonderful staff
Best staff ever, clean and in a perfect location!
Stayed 1 night in Nov 2023
Response from John on 6 Nov 2023
Hello April,Thank you so much for the great ranking and comments. We truly appreciate you choosing our hotel for your accommodations. Thank Again!