Exterior

Reviews of Residence Inn by Marriott Boston Burlington

3 out of 5
Residence Inn by Marriott Boston Burlington
400 District Avenue, Burlington, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1000 reviews" "
Rating 8 - Good. 167 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Cheryl B on 21 May 2024
We are so glad to hear that you had a great stay with us Didier! Thank you for choosing our hotel and hope you will return soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place 👌
Stayed 1 night in May 2024
Response from Cheryl B on 21 May 2024
We appreciate your feedback Patrick. So glad you had a great visit with us! Please stay again.

4/10 Poor

Nia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk receptionists were rude. The hotel Kept trying to use my card for several Different amounts. Supervisor never got back to me after I called
Stayed 2 nights in May 2024
Response from Cheryl B on 21 May 2024
Thank you for sharing your experience with us Nia. I am very sorry that our desk team did not provide you with the outstanding hospitality we expect them to. Please accept my personal apology--we will be sure to work hard to ensure this was an isolated incident. We hop e you will consider staying with us again.

10/10 Excellent

joseph, winter garden

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Cheryl B on 21 May 2024
Thanks for your review Joseph. Glad you had a great visit!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cheryl B on 8 May 2024
Thanks for your review A ! We are so glad that you had a great experience with us, and hope you will stay again!

8/10 Good

Amy

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The only complaint would be that children are allowed in the hot tub. The kids were jumping between the pool and hot tub… it made it not relaxing. One of the main reasons we stayed here was to enjoy the hot tub. Maybe having a age limit would be helpful. Unfortunately the parents with the kids thought it was a wonderful idea to allow them to jump w tubes around them in and out of hot tub.
Stayed 1 night in May 2024
Response from Cheryl B on 7 May 2024
Hi Amy, thank you for your review. Glad you enjoyed our hotel, but sorry that you were not able to enjoy the hot tub. There is an age limit posted at the hot tub, but some do choose to disregard. We appreciate your feedback and hope you will stay with us again!

10/10 Excellent

Andre Rimly Absen Meneus

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Cheryl B on 7 May 2024
Thank you for your review Andre. We are very glad to hear that you enjoyed your stay with us! Please visit again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from Cheryl B on 4 May 2024
Thank you for your review Amy. We are very glad that you found your suite clean and comfortable! Please stay wiht us again.

10/10 Excellent

Shweta, Bad Axe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Spacious, comfortable rooms. Convenient location.
Stayed 1 night in Apr 2024
Response from Cheryl B on 30 Apr 2024
Thank you for your feedback Shweta; it is appreciated. We are very glad that you found your suite clean and comfortable! Hope you will stay again.

10/10 Excellent

deanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel although wish there was adult hrs for the pool and hottub areas did really get to enjoy the hottub without kids splashing around in it so that was a bummer but everything else was amazing
Stayed 2 nights in Apr 2024
Response from Cheryl B on 22 Apr 2024
Thank you for your review Deanna. I am glad that you enjoyed your stay with us! Our pool and hot tub are popular, especially during school vacation weeks. I'm sorry you weren't able to enjoy it. Hope you will stay with us again!

10/10 Excellent

Sean

Travelled with pets
Liked: Amenities, property conditions & facilities
It was right next to the mall
Stayed 1 night in Apr 2024
Response from Cheryl B on 20 Apr 2024
Hi Sean, Glad you enjoyed our hotel and the location next to the mall! Thank you for sharing your experience. We hope you will stay with us again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Had a nice time in the pool. Loved the corner suite. Great value.
Stayed 1 night in Apr 2024
Response from Cheryl B on 18 Apr 2024
We are so glad to hear that you had a great stay with us Laura! Thank you very much for your review. Please stay with us again the next you are in our area.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Apr 2024
Response from Cheryl B on 12 Apr 2024
Hi Rudolph, We are glad you found parking easy and had a great stay with us! Thank you for your review.

8/10 Good

Sharon, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice Residence Inn.
Stayed 1 night in Mar 2024
Response from Cheryl B on 10 Apr 2024
Thank you Sharon! We are glad that you were happy with our Residence Inn. Please stay again!

10/10 Excellent

Jamie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hot tub
Stayed 1 night in Apr 2024
Response from Cheryl B on 5 Apr 2024
So glad you enjoyed our pool and hot tub Jamie. Thanks for staying and for your review! Please visit us again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Cheryl B on 28 Mar 2024
We are glad that you found our hotel clean and comfortable, Brandon! We appreciate your review and hope you will choose us again.

8/10 Good

Robyn

Stayed 1 night in Mar 2024
Response from Cheryl B on 13 Apr 2024
Thank you for your review Robyn. Glad that you enjoyed our hotel. Please stay again.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Cheryl B on 22 Mar 2024
Hi Connie, Thank you for your review. We are glad to hear that our team provided you with great service!Please stay again.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will come back
Stayed 1 night in Mar 2024
Response from Cheryl B on 19 Mar 2024
Hi Harold, We are so glad that you had a great stay with us and plan to return! Thank you for your review; we appreciate it!

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheryl B on 19 Mar 2024
We love hearing that you had a great experience with us! We appreciate your review and hope you will stay with us again.

10/10 Excellent

Normand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the amenities
Stayed 1 night in Mar 2024
Response from Cheryl B on 16 Mar 2024
Hi Normand, Thank you for your review. We are happy to hear that you liked our hotel amenities! Please stay again.

10/10 Excellent

Steven, Augusta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here for the first time from Maine and staff and everything else is fantastic. Very clean and the continental breakfast is also fantastic. They do free shuttle rides to the Lahey Hospital and back and it’s also next door to the mall so it’s a very easy walk to the mall and back to the hotel. Pool and hot tub is fantastic. I will recommend this to anyone.
Stayed 5 nights in Mar 2024
Response from Cheryl B on 16 Mar 2024
We really appreciate your review Steven and are very happy to hear that you had a great stay with us! We hope you will stay with us again.

10/10 Excellent

Reney, Middlesex

Stayed 2 nights in Mar 2024
Response from Cheryl B on 5 Apr 2024
We are so glad that you had a great stay with us Reney! We appreciate your review and hope you will return.

10/10 Excellent

Becky

Travelled with group
The only thing missing was an ice machine. Everything else was wonderful.
Stayed 1 night in Mar 2024
Response from Cheryl on 15 Mar 2024
We are so glad you enjoyed your stay with us Becky! Thank you for your review. (our ice machine is on our second floor). We hope you will visit us again.

8/10 Good

Kate

Stayed 1 night in Mar 2024
Response from Cheryl B on 3 Apr 2024
Thanks for your review Kate. Glad you enjoyed your visit. Please stay with us again!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the cleanliness of the room. Was a little disappointed when I didn’t see a stove since the website says full kitchen.
Stayed 3 nights in Mar 2024
Response from Cheryl B on 12 Mar 2024
Thanks for your review, Steve. We are glad that you found our hotel to be nice and clean! Some of our suites do have stovetops and would be glad to select this room for you next time. We hope you will stay with us again.

10/10 Excellent

Tia

Stayed 1 night in Mar 2024
Response from Cheryl B on 28 Mar 2024
Thanks for your review, Tia. We are so glad to hear that you had a great stay with us! Please stay again.

8/10 Good

William, Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024
Response from Cheryl B on 12 Mar 2024
Thank you for your review, William. We are glad you had a pleasant stay with us.

6/10 Okay

Christina

Liked: Staff & service, property conditions & facilities
Our toliet was broken entire night we had to flush inside bowl ourselves gross
Stayed 1 night in Mar 2024
Response from Cheryl B on 12 Mar 2024
Hi Christina. Thank you for taking the time to share your review of our hotel. We are sorry about the issue with the toilet in your suite! Not typical for us, and certainly below our standards. Our engineering team has resolved. We hope you will consider choosing our hotel in the future.

6/10 Okay

Diana, New York

Liked: Cleanliness, property conditions & facilities
Beautiful place close to Burlington mall and a lot of fancy restaurants. The only thing that I will complain about is the breakfast was good but everything cold and not to many options as the others Residence Inn that I stayed before . My husband and I are fan of this branch of hotel but this time as I mentioned we weren’t satisfied with the breakfast, other than that everything was ok.
Stayed 3 nights in Feb 2024
Response from Cheryl B on 27 Feb 2024
Hi Diana, Thank you for your review of our hotel. We are glad you were pleased with our hotel and the location! I am sorry to hear that you were not satisfied with our breakfast offerings. We exceed our Residence Inn brand standards, offering Belgian waffles, scrambled eggs, a meat, cereals, fruit, toppings, yogurt, and oatmeal daily. Please let us know what items you would like to see added before your next stay. We hope to welcome you back in the future!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cheryl B on 20 Feb 2024
Thanks for your review Julie. We are so glad you had a great experience with us! Please stay again.

8/10 Good

BENJAMIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The television kept losing internet connection and the WiFi network was so bad. Other than that my stay was pretty good
Stayed 1 night in Feb 2024
Response from Cheryl B on 17 Feb 2024
Thank you for your feedback, Benjamin. I am glad you stay was good overall! We are sorry about the internet challenges you experienced. We will be sure to address this right away. We hope you will choose to stay with us again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cheryl B on 13 Feb 2024
Thanks for your review, Kimberly. We are glad you enjoyed your stay with us!

10/10 Excellent

Asia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff very clean and spacious rooms
Stayed 1 night in Feb 2024
Response from Cheryl B on 13 Feb 2024
Hi Asia, We are very happy to hear that our team made you feel welcome and that your suite was nice and clean! We appreciate your decision to stay with us and hope you will return.

6/10 Okay

Acea

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hot tub was cold
My family and I stayed from Friday to Sunday and Friday night and Sunday morning the hot tub was less than 90°. On Saturday it was over 100 and it was fantastic. There are a few things we look for in a hotel when we book it. Pool hot tub and breakfast. We are pretty disappointed in the inconsistency.
Stayed 2 nights in Jan 2024
Response from Cheryl B on 13 Feb 2024
Thank you for your review Acea and for choosing to stay with us! We are sorry things didn't go just right for you. We know our engineer replaced a part and quickly got the hot tub back to temperature, but regret that it was not initially nice and hot. We hope you will stay again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Very nice! Pet friendly and pool and hot tub!!
Stayed 1 night in Jan 2024
Response from Cheryl B on 27 Jan 2024
Hi Heather, We loved hearing that you found our hotel nice and clean, and enjoyed our hot tub! Thank you for taking the time to share your experience. Hope you will visit us again soon.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cheryl B on 27 Jan 2024
Thank you for your review Gary. We are glad you had a pleasant stay with us! We are "all ears" if you have any suggestions on how we can improve. Please visit us again soon.

10/10 Excellent

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheryl B on 27 Jan 2024
Thanks for your review Holly. We are so glad that you had a great experience with us! Please stay again.

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheryl B on 27 Jan 2024
We are thrilled to hear that you had a great experience with us! Thank you for choosing our hotel and for taking the time to review us. Please stay again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cheryl B on 15 Jan 2024
Thank you for your review Jack! We are thrilled to hear that you enjoyed your stay with us. Please stay again!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cheryl B on 15 Jan 2024
We appreciate the time you took to review our hotel Dawn, thank you! We are glad you enjoyed your stay with us.

8/10 Good

Jessica

Stayed 3 nights in Dec 2023
Response from Cheryl B on 11 Jan 2024
Hi Jessica, We are happy to hear you were pleased with our hotel. Hopefully we provide you with a perfect stay next time! Thank you for your review.

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel many times, always clean, always convinient, staff is friendly and welcoming.
Stayed 3 nights in Dec 2023
Response from Cheryl B on 11 Jan 2024
We appreciate your feedback Daphne. Thank you for choosing to stay with us!

8/10 Good

Concetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Jan 2024
Response from Cheryl B on 11 Jan 2024
Thanks for your review Concetta. We are glad you enjoyed your visit and hope you will stay again! Hoping it will be a perfect stay next time.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 1 night in Dec 2023
Response from Cheryl B on 13 Feb 2024
We glad our location worked well for you and appreciate your review! Please stay again.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Cheryl B on 1 Jan 2024
Thank you for your review David. We are so glad to hear that you had a great experience with us! Please stay with us again.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cheryl B on 30 Dec 2023
Thanks for your review, Claudia. We are so glad that you enjoyed your stay with us! Please visit us again soon.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room, but would have liked a bathtub instead of a shower. People at the desk were nice, and coffee in the lobby was convenent.
Stayed 1 night in Dec 2023
Response from Cheryl B on 27 Dec 2023
Thank you for your review, Peter. We are glad you enjoyed our hotel, and our team made you feel welcome! We do have some suites with bathtubs and would be pleased to assign this room type for you next time you stay. Hope to see you soon.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and unique service
Stayed 1 night in Dec 2023
Response from Cheryl B on 26 Dec 2023
Thanks for your review, Francisco. We are so glad that you had a great experience with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cheryl B on 21 Dec 2023
We love hearing that you had a great experience with us!Please stay again, and thank you for taking the time to leave us a review.