BBQ/picnic Area

Reviews of Residence Inn by Marriott Boston Woburn

3 out of 5
Residence Inn by Marriott Boston Woburn
300 Presidential Way, Woburn, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed ahmad

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very nice experience especially the staff
Stayed 6 nights in May 2024

8/10 Good

Walter

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Eunice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in May 2024
Response from HotelMgmt on 13 May 2024
Thank you Ryan for your review and kind words for our staff! We are thrilled you appreciated the service we provide and look forward to creating another memorable stay for you.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the comportable bed and quiet surrounding, nice breakfast buffet.
Stayed 13 nights in Apr 2024
Response from HotelMgmt on 13 May 2024
Christina, we are happy you enjoyed the comfort we provide and had time to enjoy our breakfast buffet! Thank you for your positive review and we can't wait to welcome you back again soon.

10/10 Excellent

Cherise

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, variety of breakfast, hospitality, plenty of towels Housekeeping is i consistent even upon request.
Stayed 14 nights in Apr 2024
Response from HotelMgmt on 13 May 2024
Cherise, it was great to read you appreciated the attentive service by our housekeeping team and we thank you for your review! We are happy you enjoyed your stay and look forward to welcoming you back again.

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Staff were great. Breakfast was good. Pool a bit small.
Stayed 3 nights in May 2024
Response from HotelMgmt on 10 May 2024
Elias, thank you for staying with us! We are glad you enjoyed your visit and were pleased with our comfortable accommodations, friendly team, and delicious breakfast. We hope to welcome you back for another great stay soon!

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 19 May 2024
Thank you for your five-star rating, Jerry! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Judith

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 19 May 2024
Your perfect score has brightened our day, thank you! Come back soon, Judith!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We had a studio suite which had plenty of room for two.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Lori, we are delighted you enjoyed your stay in our studio suite! We look forward to welcoming you back for another wonderful experience at Residence Inn by Marriott Boston Woburn!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, hotel was clean and comfortable. Have stayed here before, and will stay again.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Shannon, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are delighted you had a wonderful stay and were pleased with our service and comfortable accommodations. We cannot wait to welcome you back!

10/10 Excellent

Melinda

Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 May 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Melinda.

10/10 Excellent

MacKenzie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk Staff was kind and accommodating. Breakfast staff was very quick to refresh food and clean up the mess. Overall great hotel!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 19 Apr 2024
MacKenzie, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are glad you had an outstanding stay and were pleased with our friendly team and great service. The pleasure would be ours to welcome you back again!

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here for the Boston Marathon and it was fantastic. The pool was awesome. The staff was also super friendly. The room was clean and the beds were comfy. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 19 Apr 2024
Courtney, thank you for choosing us for your Boston Marathon stay! We are thrilled to hear you enjoyed the pool, our friendly team, and your comfortable room. We look forward to welcoming you back for another fantastic experience at Residence Inn by Marriott Boston Woburn!

2/10 Terrible

Faith

Disliked: Cleanliness
Stayed 17 nights in Mar 2024
Response from Hotelmgmt on 17 Apr 2024
It's disappointing for us to see your low marks, Faith. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

10/10 Excellent

Owen

Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 7 May 2024
Thank you for the five-star rating, Owen! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

2/10 Terrible

Jenny

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Before we even walked in, there were multiple groups of people smoking right by the main doorway, you could smell it throughout the lobby When we got to the room, it seemed fine but when we opened the sofa bed there were bedbugs, alive, on the mattress. The front desk clerk was nice, clearly overwhelmed at being the only person on staff on a busy Saturday night, but he was accommodating and kind despite the incident. We were refunded our money and at 8:30 pm on the weekend of the Boston Marathon, had to find another place to stay.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Jenny, we sincerely apologize for the issues you encountered, particularly with the cleanliness of the sofa bed. We are taking immediate action to resolve these concerns to prevent future occurrences. We are glad to hear our front desk clerk was helpful during this challenging situation. We hope you will consider staying with us again so we can provide a much better experience.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick service when we needed anything
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Sarah, we are glad you appreciated the cleanliness and prompt service during your stay! Thank you for sharing your positive experience. We look forward to welcoming you back soon for another enjoyable visit!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very attentive and the propery was great. Easy to navigate the area as a tourist.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Elizabeth, we are thrilled that you found our employees attentive and the property to your liking, making your tourist experience smoother! We are looking forward to welcoming you back for another great visit at Residence Inn by Marriott Boston Woburn.

6/10 Okay

Marie

Disliked: Cleanliness
There was so much hair everywhere. In the bathroom, in the bed, on the floor. The hook on the door of the bathroom was barely hanging on.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 20 Mar 2024
Marie, we are truly sorry to hear about your experience. Immediate steps will be taken to address cleanliness and maintenance. We hope to welcome you back for a much better stay. Thank you for sharing your feedback.

10/10 Excellent

LUIS, yangers

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. Excellent service.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Luis, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with the service our team provided. The pleasure would be ours to welcome you back!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very nice.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Gina, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are glad you had an excellent stay and were pleased with the comfort of your suite. The pleasure would be ours to welcome you back!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was fun!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
Monica, we are delighted you had an excellent stay and enjoyed time at our pool. Thank you for your high recommendation. All of us at Residence Inn by Marriott Boston Woburn hope to have the pleasure of welcoming you back!

10/10 Excellent

WALLACE, PHILADELPHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast was cold, other than that the place was nice
Stayed 1 night in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Wallace, we are glad you found our place nice. We will be looking at improvements to make sure that our buffet breakfast stays hot and delicious. Thanks for the feedback, and we hope to see you again soon for a perfect experience!

10/10 Excellent

yuhuan

Liked: Property conditions & facilities
Well
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 11 Mar 2024
Yuhuan, thank you for your high rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there with our 3 grandchildren and there was plenty of room. The kids loved the pool and it the main reason we chose this hotel. Easy to find and right off Rt 93.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 23 Feb 2024
Linda, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay with your grandchildren and they enjoyed our pool. We hope to have the pleasure of welcoming you back for another memorable stay!

8/10 Good

Corina

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
First room we had the toilet flooded but the staff was amazing. They moved us rooms and made sure the new rooms had functioning toilets. The staff were phenomenal! Even when they worked long hours always provided amazing service.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 22 Feb 2024
Corina, we are sorry for the initial inconvenience but are thrilled to hear our team's response made a positive difference. Their dedication to service is something we are very proud of. We look forward to welcoming you back for another stay with phenomenal service!

10/10 Excellent

Huawei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Huawei, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful stay
Stayed 4 nights in Jan 2024
Response from HotelMgmt on 16 Feb 2024
Amanda, thank you for your high recommendation of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and hope to welcome you back again soon!

8/10 Good

Patricia M., LEICESTER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented 3 suites. There was a couple across the hall screaming and fighting. Very loud. And their DOG would not stop barking keeping my grandkids awake. The rooms were nice but the bathroom was in a weird place. If other people were sleeping on the sofa bed they had to come into the bedroom to go to the bathroom. There was 1 hook on the door in the whole room. Hang 1 towel and no where else to hang unless you put it in the closet.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 10 Feb 2024
Patricia, we appreciate your feedback on your stay and apologize for the disturbance caused by the noise. We are glad you liked the suites, and your input on the bathroom layout and need for more hooks is invaluable for future improvements. We hope to welcome you and your family back for a more peaceful and comfortable experience!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was well maintained staff friendly always willing to assist would return
Stayed 7 nights in Jan 2024
Response from HotelMgmt on 6 Feb 2024
Thomas, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you enjoyed your stay and were pleased with our clean accommodations and friendly team. We hope to welcome you back again soon!

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Check in staff was great. Morning staff a little less great. Breakfast was good. Hotel was clean.
Stayed 4 nights in Jan 2024
Response from HotelMgmt on 1 Feb 2024
Brandy, we are glad you found your room spacious and comfortable, and that our check-in team made a great first impression. Your feedback on the morning team is noted for improvement. We are happy to hear you enjoyed our breakfast and clean hotel. We look forward to welcoming you back for another great experience!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 25 Jan 2024
Thank you for your perfect rating, Barbara. We are delighted you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back to Residence Inn by Marriott Boston Woburn!

10/10 Excellent

Cherise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely hospitable and accomodating. Clean rooms, hallways and dining area. good breakfast choices, functional gym and pool, lots of clean towels, close to Red line for comuters.
Stayed 14 nights in Jan 2024
Response from HotelMgmt on 19 Jan 2024
Cherise, we are thrilled to hear about your positive experience! Thank you for appreciating our amenities and location. It is great to know our efforts in hospitality and cleanliness met your expectations. We at Residence Inn by Marriott Boston Woburn look forward to welcoming you back soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from Hotelmgmt on 14 Jan 2024
Thank you for your perfect rating, Christine! We're thrilled to know that your experience with us was exceptional. It was a pleasure hosting you, and we look forward to your next visit!

10/10 Excellent

Philip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access to train
Stayed 3 nights in Dec 2023
Response from HotelMgmt on 17 Jan 2024
Philip, thank you for your high rating of Residence Inn by Marriott Boston Woburn. We are glad you had an excellent stay and were pleased with our convenient location near the train. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for honoring us with a perfect score, Susanne! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for the five-star rating, Bernard! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Alondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Alondra, learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future.

10/10 Excellent

MARTHA, WOODSTOCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Front desk staff very helpful and friendly. The small suite was perfect. Very clean and had everything i needed. Will stay there again and will recommend the hotel to others!
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Martha, thank you for your perfect rating of Residence Inn by Marriott Boston Woburn. We are delighted you had an excellent stay and were pleased with our clean accommodations. It is also wonderful to hear that you found our location convenient and our team helpful. The pleasure would be ours to welcome you back!

10/10 Excellent

Shona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2 Jan 2024
We appreciate knowing that your visit was excellent, Shona! It would be our honor to welcome you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Residency Inn by the Marriott was great. The day I arrived at the hotel the front desk person was very friendly. House keeping was very helpful when I had a problem with the dishwasher. The only problem I had with housekeeping was when I asked for an extra blanket from the cleaning lady. She took a blanket from the cart that had the dirty bearings and actually wanted to give it to me.
Stayed 4 nights in Dec 2023
Response from HotelMgmt on 2 Jan 2024
Thank you for your feedback! We are glad you enjoyed your stay and appreciated the friendliness of our team. We apologize for the oversight with the blanket and will address this to ensure it does not happen again. We hope to welcome you back soon!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
So overall, this is a very nice property, but there were some incidents while we were there. Someone pooped into the pool so we barely got to make use of it. (Pool area is also not the best which was the reason why we switch our stay here.)
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2 Jan 2024
Ashley, we are glad you found our property nice and apologize for the pool incident. We have addressed the issue to ensure a better experience. We are looking forward to welcoming you again for a more enjoyable stay.

10/10 Excellent

Kihong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2 Jan 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

8/10 Good

Ernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 27 Dec 2023
Thank you, Ernie, for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I stayed there with my girlfriend to visit my mother in town and it was a great experience. The room was clean and the suites were huge with everything necessary in them. One of the best I’ve stayed at
Stayed 3 nights in Dec 2023
Response from HotelMgmt on 20 Dec 2023
Steve, thank you for staying with us at Residence Inn by Marriott Boston Woburn. We are glad you had an excellent visit and were pleased with our clean and spacious accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Yakymour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the maple trees around it
Stayed 4 nights in Dec 2023
Response from HotelMgmt on 18 Dec 2023
Yakymour, thank you for staying with us at Residence Inn by Marriott Boston Woburn and for your high recommendation. It is wonderful to hear you enjoyed our beautiful surroundings. The pleasure would be ours to welcome you back!

10/10 Excellent

Lamia

10/10
very good establishment well organized in terms of management, congratulations to the management team.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 6 Dec 2023
Our team will be delighted by your kind words, Lamia! Thank you for choosing the Residence Inn by Marriott Boston Woburn for your recent stay. We're honored to receive your top score and we hope to see you again soon!

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great breakfast and very clean place
Stayed 3 nights in Nov 2023
Response from Hotelmgmt on 6 Dec 2023
Thank you for your kind words, Vincent! We're delighted that our clean, welcoming environment and tasty breakfast made your stay so enjoyable. It will be our pleasure to welcome you back again soon!

8/10 Good

Bouaketh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because it is quiet and clean enough.
Stayed 1 night in Nov 2023
Response from HotelMgmt on 29 Nov 2023
Thank you for staying with us at Residence Inn by Marriott Boston Woburn. We are glad you enjoyed your stay and found our accommodations clean and quiet. It would be our pleasure to welcome you back!