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Reviews of Sheraton Commander Hotel

3.5 out of 5
Sheraton Commander Hotel
16 Garden St, Cambridge, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 275 reviews" "
Rating 8 - Good. 75 out of 275 reviews" "
Rating 6 - Okay. 25 out of 275 reviews" "
Rating 4 - Poor. 11 out of 275 reviews" "
Rating 2 - Terrible. 4 out of 275 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was smooth and easy. Room was as described, and the location is very convenient to Harvard.
Stayed 2 nights in Apr 2024
Response from Michael G on 15 Apr 2024
Thank you for the great comments.We look forward to seeing you again!Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and very helpful. Our room was very comfortable and clean. The location is great.
Stayed 1 night in Apr 2024
Response from Michael G on 5 Apr 2024
Thank you for your online review of your experience!We hope to see you again soon.Michael GuleserianGeneral Manager

10/10 Excellent

elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael G on 5 Apr 2024
Thank you for the online Rating!!!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Love how easy it is to stay at the Sheraton Commander. Lots of food near by, and Nubar is great. Charles River and Harvard just a few blocks away.
Stayed 4 nights in Mar 2024
Response from Michael G on 7 Mar 2024
Thank you for the great comments!Hope to see you soon!

6/10 Okay

Stephen, Vero Beach

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a Cambridge landmark that Sheraton has done a nice job of cleaning up and applying a fresh coat of paint, although the "restaurant" isn't much more than a serviceable place to grab something convenient, and the rooms are clean and reasonably well appointed. My bathroom was so small that the door wouldn't open all the way because it knocked into the toilet (don't ask how they could have passed code because i can;t imagine they did).
Stayed 1 night in Jan 2024
Response from Michael G on 11 Jan 2024
Thank you for your online feedback! I've passed your comments regarding our restaurant. We will work to improve our menu and service in that area. Additionally, while we do meet our local building codes, we are planning to renovate the hotel next winter and correct some of the quirky rooms that exist.We hope you will return the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Elysse

Stayed 3 nights in Dec 2023
Response from Michael G on 10 Jan 2024
Thank you for the online score!!!

4/10 Poor

Jonathan

Business traveller
Noisy. Expected a quiet place for rest. Could not sleep
Stayed 1 night in Nov 2023
Response from Michael G on 14 Dec 2023
I'm sorry we did not meet your expectations in regards to noise. We'd be happy to find you a room that better suits your needs on your next visit.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Rowland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Harvard events
Stayed 1 night in Nov 2023
Response from Michael G on 14 Dec 2023
Thank you for the online score!!!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael G on 14 Dec 2023
Thank you for the online review and score!

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michael G on 4 Oct 2023
Thank you for the online score!!!

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from Michael G on 27 Sept 2023
Thank you for your online rating. please come and visit us again!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay- def coming back!
Everyone was very accommodating. I was expecting the property to be dated, but it was really wonderful, old world but updated. Highly recommend.
Stayed 2 nights in Jul 2023
Response from Michael G on 24 Jul 2023
Dear Guest,Thank you for your review! I'm glad you liked our hotel, design and service. We look forward to seeing you again when you return to Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room. Very convenient to Harvard campus and Harvard Square.
Stayed 3 nights in May 2023
Response from Michael G on 9 Jun 2023
Thank you very much for rating us online. Please come see us again soon!!!

10/10 Excellent

Larry

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place
Wonderful place . Great location . Friendly and accommodating staff.
Stayed 7 nights in May 2023
Response from Michael G on 2 Jun 2023
Thank you for your online comments. Hope to see you again soon!

2/10 Terrible

Justin, Berkeley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We paid almost $900 for the night before commencement. We stayed at room 111 and it was the worst experience ever. Every 15 minutes or so, there would be this loud whirring sound that made it impossible for us to fall asleep. Felt horrible for my entire graduation day because of lack of sleep. Will definitely NOT stay at this hotel again.
Stayed 1 night in May 2023
Response from Michael G on 2 Jun 2023
Dear Guest,I'm sorry we did not meet your expectations during your visit. Please reach out to me directly so I can learn more about your experience and correct any issues for you and all future guests.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Raleigh, Dixon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Michael G on 25 May 2023
Thank you for the rating!!!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Michael G on 23 May 2023
Thank you for the online score!

8/10 Good

Andrew Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Michael G on 23 May 2023
Thank you for rating us!

6/10 Okay

WEI

Liked: Cleanliness
I like the location.
Stayed 3 nights in Apr 2023
Response from Michael G on 25 May 2023
Thank you for your comments. I'm glad you liked our location. Please come visit us again.

10/10 Excellent

Kathleen

Stayed 3 nights in Apr 2023
Response from Michael G on 19 Apr 2023
Thank you for the score. hope to see you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Commander cannot be beat. You can easily walk to anywhere on Harvard's campus and the valet parking is very convenient. Rooms are nicely presented amd very clean.
Stayed 1 night in Apr 2023
Response from Michael G on 3 Apr 2023
Dear Guest,Thank you for the online review. It's great to hear our location was great for your stay and you enjoyed you time in Cambridge. hope to see you again soon.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Peter

Stayed 1 night in Mar 2023
Response from Michael G on 19 Apr 2023
Thank you for rating us. Please come visit us again!

4/10 Poor

Hongbin

Stayed 3 nights in Mar 2023

10/10 Excellent

Cabot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael G on 7 Mar 2023
Thank you for the 10!

10/10 Excellent

KERRI-ANN M.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This quaint hotel is situated close to the law school, business school, and graduate school of education. The staff is friendly and warm and the rooms are cozy.
Stayed 3 nights in Mar 2023
Response from Michael G on 7 Mar 2023
Thank you for taking time to write a review of your stay. I'm glad you liked our location, hotel and service team. I look forward to welcoming you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael G on 6 Mar 2023
Thank you for the online score! hope to see you again soon.

8/10 Good

Sridhar

Stayed 1 night in Jan 2023
Response from Michael G on 31 Jan 2023
Dear Guest,Thank you for the online score. We look forward to seeing you soon.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was prompt and efficient in taking care of my check in and the dining area was comfortable and pleasant.
Stayed 1 night in Jan 2023
Response from Michael G on 31 Jan 2023
Dear Guest,Thank you for your online review. I'll be sure to share your comment with my team. Come visit us again soon!Warmly,Michael GuleserianGeneral Manager

8/10 Good

Ralph, New York

Stayed 1 night in Jan 2023
Response from Michael G on 14 Dec 2023
Thank you for the online score!

10/10 Excellent

Dwight

Stayed 1 night in Jan 2023
Response from Michael G on 6 Mar 2023
thank you! please come see us again!

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel used to feel elegant, but not anymore. Our bathroom was cramped, our room decor was drab (brown and taupe), and the artwork on the walls is a mishmash (colonial Grecian urn 1920s??) Cheap hotel chains offer more bathroom amenities and less expensive breakfast buffets. Valet parking is overpriced but they get away with it because parking is so scarce in Cambridge. No room service. On the plus side, the hotel is very clean and our bed was very comfortable. Didn’t try the restaurant
Response from Michael G on 9 Jan 2023
Dear Guest,Thank you for your online comments. I'm sorry our design did not resonate with you. We renovate on a regular cycle and hope to begin the planning stages of design on new rooms soon. Our amenities are part of our brand standards. I'm sorry you did not like them. Additionally, our breakfast and Valet pricing as well as room rates are set competitively in our market. Our prices tend to be lower than most of our immediate competitors. We hope you will stay with us the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

6/10 Okay

Reema

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great! Less than a 10 min walk to Harvard square. As for the hotel the staff was excellent and friendly. The room was clean, but dated. If you’re looking for a comfortable bed and minimal amenities then this is a good hotel based on location.
Stayed 1 night in Dec 2022
Response from Michael G on 28 Dec 2022
Dear Guest,Thank you for your online review. I'm glad you liked our location and service team. We are currently in the beginning planning stages of design for future renovations. We renovate on a regular basis, however the pandemic pushed back our timeline. We look forward to working with our designer to create a new look for our property.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Timeless elegance!
Stayed 1 night in Dec 2022
Response from Michael G on 27 Dec 2022
Thank you for your online Score!!!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Michael G on 20 Dec 2022
Thank you for the online score!!!

2/10 Terrible

Vivian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the hard to get to the hotel, no space for parking and the valet service is a joke!!! For $45 dollars a night is so expensive!!! The service is awful, but wen I get to check in the lady in the front desk didn’t greet me. …. She was so rude and with a really bad attitude!!! Sadly I have a car accident going to the hotel but she didn’t even care about that… the elevator is a joke and there are no safety control of any kind!!! That elevator nearly fit 3 people!!! And forget it if you have a big luggage it won’t fit… the room are renovated but have a old smell…,like something is humid, the bathroom is so small you cannot use the toilet properly!!!there where no bathrooms toiletries!!! We have to ask for it. The place smells like a fish market from the restaurant in the 1st floor, we cannot even have water because we have to pay for it $4 for water!!!! So bad experience!!!🙁 extremely desapointing!!!
Stayed 1 night in Dec 2022
Response from Michael G on 19 Dec 2022
Dear Guest,Thank you for your online comments. I'm sorry you were in an accident prior to your arrival. Additionally, I'm sorry we did not meet your expectations in a few areas of your stay. We price our rooms and services including parking and water competitively in our market. I have forwarded your feedback regarding room scent to our housekeeping team. All rooms should have a neutral pleasant scent.I hope you will visit us the next time you are in the area for a flawless stay.Warmly,Michael GuleserianGeneral Manager

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Michael G on 19 Dec 2022
Thank you for the online Score!

8/10 Good

Allan Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the room had 2 queen beds instead of 2 double beds. Also, we had 4 people staying in room. We were given 3 bath towels, 2 cups for coffee. Doesn’t work for 4 people. Dined at Nubar for the first time. Excellent service and good food. Have stayed at Commander hotel before and will stay there again.
Response from Michael G on 6 Dec 2022
Dear Guest,Thank you for your online review. It's great that you liked our hotel and our restaurant, Nubar. We'd be happy to place additional items in your room the next time you visit.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Vance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy walk to Harvard Square. This Hotel is clean and comfortable. The staff is friendly and helpful.
Stayed 1 night in Nov 2022
Response from Michael G on 6 Dec 2022
Dear Guest,Thank you for taking time to offer online comments from your stay at our hotel. It's great to hear you liked our location and our clean hotel. Our service team will be proud of your comments about them. We look forward to seeing you when you return.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, excellent location
Beautiful hotel with modern rooms in a historic building, a few blocks from the center of Harvard Square. Half the price of the hotel we'd previously stayed in.
Stayed 2 nights in Nov 2022
Response from Michael G on 6 Dec 2022
Dear Guest,Thank you for your candid feedback from your recent stay. I'm glad you enjoyed your time in our historic property. We try our best to keep up with modern amenities. Please come visit us again!Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for going to a Harvard football gam
Great hotel and location. We were there for the Yale vs Harvard football game. This is a great location and and easy walk to the stadium.
Stayed 2 nights in Nov 2022
Response from Michael G on 21 Nov 2022
Thank you for your online review! I'm glad you likes our location and our proximity to Harvard. We look forward to welcoming you back the next time you visit Cambridge.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

William, St Louis Park

Stayed 2 nights in Nov 2022

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2022

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel, the rooms were very spacious, the renovation kept the historical elements nicely, my only quibbles were the elevators are tiny!! Also the heating and cooling were overly zealous so I was either burning up or freezing. The location is impeccable and I would stay again
Stayed 3 nights in Oct 2022
Response from Michael G on 22 Oct 2022
Dear Guest,Thank you very much for your online review of our hotel. I'm happy you liked our historic hotel, our rooms and location. Additionally, I appreciate your feedback for improvement. We will look into the A/C to make sure it's working properly. We look forward to welcoming you back the next time you're in Cambridge.Michael GuleserianGeneral Manager

8/10 Good

Michael, New York

Liked: Staff & service, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Jaimie Washo, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near Harvard Square. Fantastic staff and clean hotel.
Stayed 3 nights in Oct 2022
Response from Michael G on 10 Oct 2022
Dear Guest,Thank you for your online review. Great to hear that you liked our location and our staff. Please come again soon!Warmly, Michael GuleserianGeneral Manager

10/10 Excellent

Maureen

Stayed 1 night in Oct 2022

10/10 Excellent

Mary

Stayed 2 nights in Sep 2022

2/10 Terrible

Emmelyn

Liked: Cleanliness
Disliked: Staff & service
terrible check in process
Stayed 1 night in Oct 2022
Response from Michael G on 3 Oct 2022
Dear Guest,Thank you for taking time to offer feedback regarding your stay with us.Please contact me at michael.guleserian@sheratoncommander.com so I can learn more about your check in process and so I can correct any issues for you and all other guests.Warmly,Michael GuleserianGeneral Manager

10/10 Excellent

Nibia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very charming, cozy, and very warm.
Stayed 2 nights in Sep 2022
Response from Michael G on 3 Oct 2022
Dear Guest,Thank you for your review! I'm glad you enjoyed our hotel. We look forward to seeing you again.Warmly,Michael GuleserianGeneral Manager

8/10 Good

Alexandra

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's a great location and an interesting, good hotel. However, I would never stay there again. We reserved a king bed and w/out explanation or comment, were given a smaller bed. We are both tall and I would never had booked a smaller bed. I didn't actually notice until we went to bed. The sheets were scratchy/rough. Other than those deal breakers, the room was wonderful. A word about the breakfast - plan to eat elsewhere. For $26, you get the same as a Holiday Inn free breakfast - cantelope/honeydew; small selection of yogurt in to-go cups, eggs and bacon in warming trays. We decided to have coffee and eat somewhere else. I would have been happy to buy a lovely breakfast for much more $ than that, but I'm not paying $26 for scrambled eggs in a warmer. ps the excuse for the the smaller bed was that "you booked through a third-party site" business that staff tends to say as if you have done something underhanded or tacky. I haven't heard that one in years. Hotels have adjusted to Expedia, etc. Not cool.
Stayed 1 night in Sep 2022
Response from Michael G on 10 Oct 2022
Dear Guest,Thank you for your online comments. I'm sorry we missed the mark in some areas of your stay. Please contact me at michael.guleserian@sheratoncommander.com with more details of your stay so we can understand what area needs adjustments.Warmly,Michael GuleserianGeneral Manager