Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness of the room did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service and to make sure no roach in the hotel. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Richard, we are sorry for your recent experience at our property. We apologize of no bath mat in the room and the set up of the recliner, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Melinda, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Mrs. Alide, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future.Sincerely,Sonesta Simply Suites Team

Dear April, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Joseph, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness of the elevator and no towel in the room, we will train our staff and improve our guest approach to provide qualify cleanliness service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Mark, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us. Hoping to have you return when your travels brings you back to the area. Sincerely, The team at Sonesta Simply Suites-Braintree

Dear SkiiMarie, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us. Hoping to have you return when your travels brings you back to the area. Sincerely, The team at Sonesta Simply Suites-Braintree

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us.Hoping to have you return when your travels brings you back to the area.Sincerely,The team at Sonesta Simply Suites-Braintree

Dear James, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Dear John, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. But the score is low, I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Richard, we are sorry for your recent experience at our property. We apologize of the comment from our staff, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We apologize for cannot accommodate you in our hotel on your check in date, but if you rebook it with us, we promise that there will be a room available for you. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Tashawna, we are sorry for your recent experience at our property. We apologize of what happen on your check out date. For housekeeping service, due to our hotel is an extended stay hotel, so housekeeping service won't be provided to reservations under 7 nights booking. If you want to take out the trash, we have the trash bin in the end of each hallway. And if you want to change the sheets, you can ask the front desk to get the clean sheets.

Dear Rafael, we are sorry for your recent experience at our property. We apologize of the comment from our staff, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Alexis, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

Dear Daniel, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

Good afternoon,Thank you so much for providing us feedback on your most recent stay. I would like to apologize again, I was the person who checked you in last night. We do try our best to accommodate each guest as best as we can even when room types that are booked are not available on property. I offered you two studio suites when I checked you in last night and I am sorry this did not meet your expectations you and party needed. I am sorry that our room was not up to the standard that you had expected. We are constantly working on improving our overall status of our hotel and I will be adding in your concerns and comments into my meetings with my staff. I again do sincerely apologize about this and hope we can make it up to you in the future.Thank you and have a great day.

Dear Charlie, we are sorry for your recent experience at our property. We will train our staff to protect our guest's privacy and security of our hotel to not give out keys to other guests when the room is already checked in. We will improve our guest approach to provide qualify service. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Dear Kristin, we are sorry for your recent experience at our property. Our hotel is a little old, we are trying our best to maintain a good condition of the hotel. Thank you for the positive feedback. We will work on the issue listed.

Good morning,I want to apologize again about the situation you had at our property. As mentioned yesterday when we spoke, we have gone in and have adjusted the reservation for you per the issue. Again we would like to apologize about this and are working on getting this rectified. Please let us know if you have any questions about this.Thank you and have a great day

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We will use this incident as a way to train our staff and improve our guest approach to provide qualify service and cleanliness to improve our overall experience. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Cristina, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.