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Reviews of The Arcadian powered by Sonder

3.5 out of 5
The Arcadian powered by Sonder
1200 Beacon St, Brookline, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 961 out of 2108 reviews" "
Rating 8 - Good. 530 out of 2108 reviews" "
Rating 6 - Okay. 295 out of 2108 reviews" "
Rating 4 - Poor. 179 out of 2108 reviews" "
Rating 2 - Terrible. 143 out of 2108 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the area and it is directly across the street from the transit system.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was wonderful. I would absolutely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Close to everything.
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash was never emptied once nor beds made for a 6 night stay.
Stayed 4 nights in Feb 2024

8/10 Good

Fellow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Leslie’s

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Sonder on 29 Apr 2024
Hi Leslie, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Karina

Liked: Cleanliness, staff & service
It was clean
Stayed 3 nights in Apr 2024
Response from Sonder on 29 Apr 2024
Hi Karina, we appreciate you staying with us and leaving a review. We’re glad you enjoyed the cleanliness, and we hope you’ll consider us again for your future travels.

10/10 Excellent

Stacy

Liked: Cleanliness
Nice and easy
Stayed 3 nights in Apr 2024

8/10 Good

Chi-Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location that is convenient. The design of the building is creative. Although there was little problem on the shower control (not working smoothly), overall experience stay in this hotel is good!
Stayed 2 nights in Apr 2024

8/10 Good

Reynel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very close to downtown and T green lines pass in front of the hotel, great neighborhood too.
Stayed 6 nights in Apr 2024

2/10 Terrible

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C unit did not work making our room extremely hot. We transferred to another room to find that room with a non working A/C as well. Brought it up to staff the next day, no manager on site. I was told I would get a call back which I never.
Stayed 2 nights in Apr 2024
Response from Sonder on 26 Apr 2024
Hi Johnny, your feedback is important to us. Thanks for reaching out regarding your refund. It looks like you've been in touch with our team to get this processed today. If you have further questions, please don't hesitate to reach back out.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a ver unique look, could be described as an Americanized version of the Japanese Pod hotels. Just a warning they dont do the free toothbrushes and toothpaste so make sure to bring that
Stayed 3 nights in Apr 2024

10/10 Excellent

Sulai, Methuen

Liked: Staff & service, property conditions & facilities
Hotel is great, the staff is amazing and location is perfect. The only negative is parking parking is not included and it is pricey to park in the garage.
Stayed 2 nights in Apr 2024

6/10 Okay

Antonio Luciano

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Sono stato in questo hotel la settimana della boston marathon. La camera abbastanza spaziosa e pulita. La colazione abbastanza povera e con poca scelta inoltre gia’ dalle 8 del mattino non venivano rimpiazzati quei pochi prodotti che erano esposti. Per 3 mattine di seguito mancavano i bicchieri per le bevande (latte, caffe’ acqua). L’ho fatto notare al personale di sala e alla reception e mi ridevano in faccia allargando le spalle!!! Difficilmente ritornerei in questo hotel.
Stayed 5 nights in Apr 2024
Response from Sonder on 25 Apr 2024
Hi Antonio, thanks for staying with us and providing a review. While we're glad you enjoyed your space, we're sorry for the trouble you faced with breakfast and our staff. This falls short of the high standards we strive for. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to stay with us again, we'd love to show you a more seamless visit.

6/10 Okay

Hannah

Travelled with family and small children
Disliked: Staff & service, amenities
The hotel was fine but not that clean and didn't have daily housekeeping. The calk in the bathroom was black and moldy. I didn't realize that Sonder is a different type of stay than a hotel and probably wouldn't stay again.
Stayed 2 nights in Apr 2024
Response from Sonder on 25 Apr 2024
Hi Hannah, thanks for staying with us and providing a review. We're sorry for dropping the ball with cleanliness. This falls short of the high standards we strive for. We'll review our procedures with our team to ensure a higher level of cleanliness is met. Should you decide to stay with us again, we'd love to make it up to you.

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Because the hotel is essentially pod like rooms inside a larger building, our room didn’t have any windows with natural light which made sleeping in so easy. The breakfast was very good and had many cold food options. Paid parking under the hotel was convenient. Lots of places to walk to. Felt very safe as well for solo travelers.
Stayed 2 nights in Apr 2024

8/10 Good

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, staff was helpful. Had our in unit AC start making a weird noise which maintenance fixed promptly. Only real complaints were the showers, which took a very long time to heat up and also didn't get very hot. Also several other guests we're quite rude, but this is not the hotels' fault. Overall, a good stay and would book again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. We were there during the marathon, so I think they were hit harder than anticipated. But it was still a great stay overall - would definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property for the Boston Marathon. Right on the course and super close to the main subway line into Boston. The hotel was very accommodating to the runners and loved the breakfast earlier on race morning. Staff was friendly in wishing us luck!
Stayed 3 nights in Apr 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was well done. The 4 pm checkin wasn't helpful as i came from traveling.
Stayed 2 nights in Apr 2024

10/10 Excellent

Madilynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Hotel was really nice.
Stayed 2 nights in Apr 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Awesome place. I didn’t really like that getting to my room was such a long walk from the lobby. Especially while carrying luggage. Parking is horrible. Paid 40 a day. They need to allow parking to be part of your hotel stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Byron, Piermont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super good !! Only need To improve the breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fun
Stayed 2 nights in Mar 2024

10/10 Excellent

Son

Stayed 4 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

William

Liked: Cleanliness
Disliked: Property conditions & facilities
Odd place.
Stayed 2 nights in Apr 2024
Response from Sonder on 17 Apr 2024
Hi William, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

LAURA

Stayed 2 nights in Apr 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like a motel. Windows at street level offer very little privacy.
Stayed 2 nights in Apr 2024

8/10 Good

steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Breakfast options were carb only- but good variety.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a total gem! It’s in a beautiful neighborhood, directly across from the T stop and you can walk to numerous restaurants and shops. The parking garage, while not run by the hotel, is next to the property and there is a door that connects directly to the hotel. The hotel staff is very friendly and helpful. The breakfast in the morning is a nice touch. The rooms are clean, spacious and well appointed. If you want a great hotel for a great price that is a quick subway ride away from downtown Boston, the attractions and the universities, stay at The Arcadian.

10/10 Excellent

Yookyeong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sonder on 17 Apr 2024
Hi Christopher, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Zeel

Stayed 3 nights in Apr 2024

10/10 Excellent

Yijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are advertised as queens but are doubles.
Stayed 5 nights in Apr 2024
Response from Sonder on 18 Apr 2024
Hi Jackie, we're sorry for any confusion with the bed sizes. We offer a double room with disability access that has queen beds, but the standard double bed space has two doubles. Before your next booking, we'd love to ensure you choose a space with the sizes you're looking for.

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

SUNGGOO, wonju

Business traveller
absolutely lack of cleaning house maid or front desk didn’t proper address request of room cleaning because during 14days once room cleaning be done, how dare?
Stayed 13 nights in Mar 2024

6/10 Okay

Christine

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No towels
Stayed 2 nights in Mar 2024
Response from Sonder on 10 Apr 2024
Hi Christine, we're sorry for the trouble you had with towels. Our team would've been happy to deliver more to your door. You can always reach us 24/7 through our app, call, text, or email for help. We hope to host you again in the future for a better visit.

6/10 Okay

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bummer that for a $300 night, “corridor-view room”—that parking wasn’t included. (However, there is parking directly below the hotel.) The staff was nice, the room was clean, and the breakfast was decent. Excellent flushing power. :) Some fixtures were worn. (Door was scratched up, towel holder was coming off the wall, shower handle came off.) Nice to have a sound machine, and Nespresso pods. Bed was cozy.
Stayed 1 night in Apr 2024
Response from Sonder on 10 Apr 2024
Hi Brent, your honest feedback is important to us. We're sorry your stay was disappointing. Thank you for bringing the maintenance issues to our attention. Our team will address them right away. We'd love to help you choose the perfect space for your next visit.

10/10 Excellent

Huiling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Refilled toilet papers and towels quickly. Suggestion for improvement: daily room cleaning service.
Stayed 6 nights in Mar 2024

6/10 Okay

Robert

Stayed 3 nights in Apr 2024

10/10 Excellent

Xinyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to commumter trailer (2 min walk). Check in time is late but staff are welcome for you to stay in the lobby. Breakfast is good.
Stayed 3 nights in Apr 2024

8/10 Good

Guodong, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ravisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the rooms were quite lovely.
Stayed 2 nights in Mar 2024

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very simple concept, easy access staff very friendly, everyone is willing to help and to share information at all times. It is very clean, beds are good so as pillows!
Stayed 4 nights in Mar 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Motel feel, no phone connection directly to front desk will not help me book a return visit. One elevator is awful. We rode with several people, including ourselves, that had to go in the wrong direction before getting to the right floor. Desk staff were all great.
Stayed 2 nights in Apr 2024
Response from Sonder on 10 Apr 2024
Your honest review is important to us, Jacqueline. We're sorry your visit fell short of expectations. Most of our locations don't have a traditional front desk, but our 24/7 online support team is always available to help. We apologize for the trouble with the elevator and understand your frustration. Should you decide to stay with us again, we'd love to show you a more seamless experience.