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Reviews of Holiday Inn Express And Suites Bourbonnais East - Bradley, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Bourbonnais East - Bradley, an IHG Hotel
1000 FREEDOM DRIVE, Bourbonnais, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 206 out of 264 reviews" "
Rating 8 - Good. 33 out of 264 reviews" "
Rating 6 - Okay. 10 out of 264 reviews" "
Rating 4 - Poor. 8 out of 264 reviews" "
Rating 2 - Terrible. 7 out of 264 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Gloria

Liked: Cleanliness
The hotel and staff were fine. The complaints about the facility: carpet is boring, area in the shower needs some minor cleaning and sealing around the edge of the shower enclosure. The facility entrance access is terrible…it’s difficult to get into the area because it is surrounded by other hotels and not clearly very accessible. Especially at night. I had to go into the Hampton and ask the clerk how to get there and he said it’s a very common problem continually….. there’s one driveway blocked by huge painted blue cement blocks. This needs serious fixing!
Stayed 3 nights in Apr 2024

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Amenities
Everything was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Heat place to stay
Stayed 1 night in Apr 2024

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Key wouldn’t work. Staff didn’t activate it
Stayed 1 night in Apr 2024

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to be!
Stayed 1 night in Mar 2024

10/10 Excellent

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the best hotel I've ever stayed at. It was completely booked and we heard absolutely nothing during the stay. No slamming doors, running, talking, etc. breakfast was normal for hotels. Seating areas were nice. Room was super clean. Bathroom seemed like it needed some updates but still clean and comfortable.

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small rooms but fit the need for our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and an excellent breakfast offering.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Wheaton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big. Lobby was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

shawn, Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean and room smelled great. No chemical cleaner smell, and guiet surrounding
Stayed 1 night in Feb 2024
Response from Amanda on 5 Mar 2024
Hello Shawn,We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

James, GREENWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in process was quick! Front desk clerk was very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerry was very helpful and courteous. Very good breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Stayed 1 night in Feb 2024
Response from Susie on 6 Feb 2024
Thank you for the terrific rating. We hope to see you again!!

10/10 Excellent

miki

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Md

Stayed 1 night in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean comfy bed and great breakfast, very friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, great service and friendly staff
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Felecia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

2/10 Terrible

Camille

Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 19 Nov 2023
Sorry you seemed to not have a good stay. Please let us know what went wrong.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is outstanding.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay the hotel is clean quiet and the staff was very helpful.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, nice clean rooms, and a good breakfast
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel convenient eating locations
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Bobby

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come once you’re comeback
It was amazing, cleanliness and the hospitality was great
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on 19 Nov 2023
Thank you! We hope to see you again.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate to book!
Always a great stay. Our room cleanliness wasn’t normal. We’ve never had that happen. Staff is amazing as always. I would definitely stay again and recommend it.
Stayed 2 nights in Sep 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Toilet didn’t work, had to switch rooms. Mold/mildew in shower. Ice machine on our floor didn’t work and pool was cold.
Stayed 1 night in Aug 2023

10/10 Excellent

Patsy

Liked: Amenities
Clean, organized, friendly staff, well designed room. Will definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Everything was nice, no complaints
Stayed 1 night in Aug 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Ms. Tera
Ms.Tera was amazing. She is an asset to this location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, breakfast served different options. Great staff, peaceful. I wish the pool was a tad warmer, but great experience overall. 😃
Stayed 1 night in Aug 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean, super helpful staff
Stayed 1 night in Jul 2023

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Todd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Breakfast had variety each day and buffet and eating area was kept very clean.
Stayed 1 night in Jul 2023