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Reviews of Holiday Inn Express Hotel & Suites Bozeman West, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bozeman West, an IHG Hotel
2305 Catron Street, Bozeman, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 922 reviews" "
Rating 8 - Good. 270 out of 922 reviews" "
Rating 6 - Okay. 55 out of 922 reviews" "
Rating 4 - Poor. 16 out of 922 reviews" "
Rating 2 - Terrible. 14 out of 922 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Songae, Montrose

Travelled with partner
Liked: Staff & service, amenities
The hotel is walking distance to stores. Its convenient.
Stayed 1 night in Apr 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.

10/10 Excellent

David, Great Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in. Really!
Stayed 1 night in Apr 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was on the floor they were renovating so she put us in the third floor and the room was cheaper. Great customer service
Stayed 1 night in Apr 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.

10/10 Excellent

Accounting Coordinator, Fort Collins

Stayed 1 night in Feb 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.

8/10 Good

TIMMY

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GSM on 11 Dec 2023
Thank you for taking the time to provide your feedback. We are glad to hear that your stay was a positive one, as our staff works very hard to ensure guests have a comfortable and pleasant experience.Thank you again for choosing the Holiday Inn Express & Suites, we look forward to having you stay with us in the future!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, pleasant receptionists, bathroom slightly dated, overall all very nice.
Stayed 1 night in Sep 2023
Response from Taylor on 14 Sept 2023
Thank you for taking the time to provide your feedback. We hope to see you again!

10/10 Excellent

tim

Stayed 3 nights in Sep 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Taylor on 10 Sept 2023
Thank you for taking the time to provide your stay experience!We look forward to having you stay in the future!

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Sep 2023
Response from Taylor on 4 Sept 2023
Thank you for providing your feedback!

10/10 Excellent

antoinette S

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Taylor on 4 Sept 2023
Thank you for providing your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was great. A lot pricey.
Stayed 1 night in Aug 2023
Response from Taylor on 21 Aug 2023
Thank you for your feedback as we are constantly using it to improve guests experience.

10/10 Excellent

Linda

Stayed 2 nights in Mar 2023
Response from Marti on 23 Aug 2023
Linda,Thank you for your feedback, it is greatly appreciated. I am happy to hear that your experience was top notch and hope to see you in the future.

10/10 Excellent

cynthia

Stayed 1 night in Jul 2023
Response from Taylor on 4 Sept 2023
Thank you for providing your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay!
Stayed 1 night in Jul 2023
Response from Cass on 17 Jul 2023
Thank you for choosing Holiday Inn Express Bozeman WEST. We are constantly using your feedback to improve each guest experiences. We look forward to accommodating you in the future. Again thank you for staying at Holiday Inn Express Bozeman West.

10/10 Excellent

Ron

Travelled with group
I'll stay there again.
Stayed 6 nights in Jun 2023
Response from Taylor on 6 Jul 2023
Thank you for taking the time to provide feedback on your stay. We are pleased to hear it was pleasant and comfortable for you. Once again thank you for choosing the Holiday Inn Express & Suites

10/10 Excellent

Larry Fredrich

Travelled with family
Liked: Cleanliness, property conditions & facilities
I really liked the free breakfast provided by motel, especially coffee, thanks
Response from Taylor on 12 Jun 2023
Good afternoon Larry, Thank you for taking the time to give us your feedback! Also thank you for choosing the Holiday Inn Express and Suites!Thank you,

10/10 Excellent

MALI

Liked: Cleanliness, staff & service, property conditions & facilities
friendly, clean, quite. convenient, close to airport.
Stayed 1 night in Jun 2023
Response from Taylor on 19 Jun 2023
Thank you for taking the time to provide feedback for our hotel. We hope you enjoyed your stay and look forward to you staying in the future!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. We went on a backpacking trip and needed somewhere to leave our luggage for 4 days. They were so wonderful and stored our bags until we returned from our trip. There are lots of useful resources within walking distance (Target, Costco, Restaurants). The entire staff was incredibly friendly and helpful.
Stayed 1 night in May 2023
Response from Taylor on 5 Jun 2023
Hello Melissa, Thank you for taking the time to review your stay with us! We are happy to hear that you had an enjoyable experience and look forward to you staying in the future!Thank you,

10/10 Excellent

Willis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in May 2023
Response from Taylor on 5 Jun 2023
Hello Willis, Thank you for taking the time to provide feedback and we are happy you enjoyed your stay. Thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff at check in was very friendly and helpful. hotel was in a great location. overall very clean both room and common areas.
Stayed 1 night in May 2023
Response from Taylor on 5 Jun 2023
Hello, Thank you for taking the time to review your stay with us! Our staff works very hard to ensure a positive experience with each and every guest and will be happy to hear their hardwork was recognized! We look forward to having you stay in the future.Thank you

8/10 Good

cindy

Liked: Cleanliness, property conditions & facilities
We love the rooms and only choose your hotel , but this last time in Bozeman we got our room keys and when we opened our room we scared the heck out of the couple that was occupying it. It was fixed and we were giving the right room but it was not a pleasant experience.
Stayed 3 nights in May 2023
Response from Taylor on 5 Jun 2023
Hello Cindy, Thank you for taking the time to review your stay with us. We are always using feedback to improve our guests experience and apologize for the confusion with your room. We hope you will give us the opportunity to serve you again and the future. Thank you,

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Taylor on 18 May 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Earl

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2023
Response from Taylor on 18 May 2023
Dear Earl,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Margo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and efficient. I would definitely stay at this facility again.
Stayed 3 nights in May 2023
Response from Taylor on 18 May 2023
Dear Margo,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations
Stayed 1 night in May 2023
Response from Taylor on 18 May 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk checkin person was amazing— extremely pleasant and helpful
Stayed 1 night in May 2023
Response from Jack Veil, GSM on 8 May 2023
Beth, Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST. We truly appreciate your kind words and will share them with our staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Jack Veil, GSM on 26 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable beds and bedding and pillows.
Stayed 3 nights in Mar 2023
Response from Jack Veil, GSM on 10 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

William Ross Hendershot

Stayed 2 nights in Mar 2023
Response from Jack Veil, GSM on 10 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Feb 2023
Response from Jack Veil, GSM on 6 Mar 2023
Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Conveniently located for my visit--parents just down the corner--and for running their errands. Hotel shuttle to airport. Lovely views from my window.
Stayed 4 nights in Feb 2023
Response from Jack Veil, GSM on 18 Feb 2023
Mary,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST. We loved having you and especially enjoyed our conversations before your shuttle ride.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and solidify confidence in what we are already doing. We look forward to serving you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was.a lit noisy but good
Stayed 1 night in Feb 2023
Response from Jack Veil, GSM on 18 Feb 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Tom

Response from GSM on 11 Dec 2023
Thank you for taking the time to provide your feedback. We are glad to hear that your stay was a positive one, as our staff works very hard to ensure guests have a comfortable and pleasant experience.Thank you again for choosing the Holiday Inn Express & Suites, we look forward to having you stay with us in the future!

10/10 Excellent

Velinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to places to eat and shop.
Stayed 1 night in Jan 2023
Response from Jack Veil, GSM on 16 Jan 2023
Thank you for choosing to stay with us. We're so glad you had a great stay. We hope to see you in the future!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right off I-90.
Stayed 1 night in Dec 2022
Response from Jack Veil, GSM on 11 Dec 2022
Thanks for staying with us!Glad you enjoyed our location and property. We hope to see you again!

6/10 Okay

Andra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Klint

Stayed 3 nights in Nov 2022
Response from Jack Veil, GSM on 21 Nov 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Hayley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The heat/air unit in my room made a very loud banging noise when it was running. I hardly slept. The manager offered a $50 credit for my 3 night stay, the whole trip should have been comped. There were no other rooms available at the property to move too and the other local hotels were full too, or I would have left and stayed somewhere else. The carpet in the room was stained in multiple areas and felt dirty. This is an older property that needed an upgrade years ago. Definitely not what I expected from a IHG property.
Stayed 3 nights in Oct 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great place to stay friendly staff.
Stayed 1 night in Oct 2022

8/10 Good

Ladonna

Liked: Staff & service, room comfort
Dirty carpet
Everything was comfortable especially the bed which is paramount to us. The carpet, however, needed cleaning or replaced.
Stayed 2 nights in Sep 2022
Response from Jack Veil, GSM on 30 Sept 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Brian

Liked: Cleanliness, room comfort
Bend Over
It was a nice stay but not worth the money. Way over priced.
Stayed 2 nights in Sep 2022
Response from Jack Veil, GSM on 27 Sept 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Gloria

Stayed 1 night in Sep 2022

10/10 Excellent

Rockell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Jack Veil, GSM on 5 Sept 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jeri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice sized rooms, nice staff and great free breakfast.
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 28 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Gregg

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
This room was getting old in the tooth. Dingy. Didn't smell quite 'right.' Big stains on the carpeting. Long black hairs in the sink when I got there (I have a buzz cut). One of the washcloths was crumpled up on the bathroom counter when I walked in.
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 25 Aug 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BOZEMAN WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

DAVE, MONROE

Liked: Cleanliness
Nice place to visit
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 24 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Heather

Liked: Staff & service
Stayed 3 nights in Aug 2022
Response from Jack Veil, GSM on 22 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Tonia

Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 22 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jack Veil, GSM on 18 Aug 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BOZEMAN WEST. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.