Waterbury Hotel Guide - Brass Mill Center hotels in Waterbury, United States of America.

"Very nice front desk"

"The front desk, Stephanie L went above abe beyond! I would stay here again because she made me feel like a VIP, as she did with everyone else who checked in. She is great and very professional with New Haven charm! Thanks Stephanie!"

"Breakfast was mediocre, rooms looked like red roof, nothing compared to what’s advertised & obviously a high theft area. Cameras outside weren’t plugged in and no one was able to assist me"

"The break fast was not fresh, the only the fresh of the 5 days I stayed was on Friday "

"The room was exceptional amidst the lack of firmness of the mattress and terribly soft pillows. The staff were pleasant, courteous and very accommodating. Breakfast was a plain 5/10..eggs, naah n oj ..yuck.... accommodations were a 8/10 pool great, hot tub great and gym useful"

"Customer service was extremely poor. Rashheda was fabulous getting me in early, but that’s it. The amenities were terrible.. one pack of coffee, one sugar and one creamer and that’s all you get in your room. Are you kidding me? You turn on the heater or the air conditioner it’s so loud that you have to turn it off or you can’t hear the TV… no outlets in the bathroom when you’re getting ready to go somewhere. Extremely poor customer service… people weren’t nice people weren’t helpful. I would never staythere again."

"Breakfast was excellent, beds were good and clean room. Elevator was not working, we have to use stairs all time, the room door lock was failing all time, shower temp control was difficult. Not the best experience."

"Overall stay was ok, but the hotel was not as good as other Fairfield Hotels I have stayed at. Reception and breakfast areas are small, lacked enough seating during breakfast. Only one elevator, which worked, but seemed to need service, not a smooth ride and lots of loud n"

"I wish the restaurant were open 7 days a week. I think it is closed on Mondays and Tuesdays. Our room was clean, just needing a little updating. We've been staying at Wyndham for 16 years and have seen a decline. The food is excellent. Overall, I do recommend it. "