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Reviews of Hampton Inn Brighton

2.5 out of 5
Hampton Inn Brighton
8068 Challis Road, Brighton, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 333 out of 544 reviews" "
Rating 8 - Good. 132 out of 544 reviews" "
Rating 6 - Okay. 41 out of 544 reviews" "
Rating 4 - Poor. 24 out of 544 reviews" "
Rating 2 - Terrible. 14 out of 544 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Diane

Stayed 1 night in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay again if I needed to.
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems new. Very clean and modern. Close to freeway and shopping.
Stayed 1 night in Apr 2024

8/10 Good

Robin, Vicksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, new, staff was great, great pool and hot tub!!, it was safe, hotel was well lit at night and easy to get to
Stayed 1 night in Apr 2024

10/10 Excellent

Emery

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Convenient location. Breakfast decent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Would like to have electric vehicle charging option
Stayed 2 nights in Mar 2024

6/10 Okay

Ron

Stayed 1 night in Mar 2024

10/10 Excellent

JOSEPH

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy to access.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So far everything has been good. Rooms are clean and nice. I’d defiantly stay here again.
Stayed 1 night in Jan 2024
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

8/10 Good

Dixie

Liked: Cleanliness, staff & service, amenities
Was very convenient to the Brighton Center and met our expectations for a clean, comfortable stay. We did, however, have concerns and issues with the plumbing in the shower.
Stayed 2 nights in Jan 2024
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
Thank you for choosing Hampton Inn By Hilton Brighton and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I deeply apologize for the issues you had in your room, during your stay. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend!
Our stay was perfect ! My fiance and I went on an overnight date night to Brighton, Mi and the room we had was perfect. The room was very clean and tidy and comfortable, and no noise even though it it close to the road.
Stayed 1 night in Jan 2024
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

6/10 Okay

Ordell

Liked: Cleanliness, room comfort
Room Review
Had to change rooms. bathroom exhaust fan inoperative, toilet paper roll holder came off the wall, and only one roll of toilet paper-no extra. room hvac controls did not function well
Stayed 2 nights in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
Thank you for choosing Hampton Inn By Hilton Brighton and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I deeply apologize for the issues you had in your room, during your stay. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.

4/10 Poor

Larry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel before it’s very nice well worth the money but we had two dogs and I thought $100 extra was way over priced for our dogs. Not very happy.
Stayed 1 night in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
Thank you for choosing Hampton Inn By Hilton Brighton and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
Thank you for choosing Hampton Inn By Hilton Brighton and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I deeply apologize for the issues you had in your room, during your stay. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After driving for 12hrs we couldnt even take a shower, the water was ice cold. Not very happy about that.
Stayed 1 night in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
Thank you for choosing Hampton Inn By Hilton Brighton and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I deeply apologize for the issues you had in your room, during your stay. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay at Hampton Inn.The staff was friendly and room was clean. I would come back to this location.
Stayed 1 night in Dec 2023
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!

10/10 Excellent

Mary Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Melissa Brown, Front Office Manager on 4 Feb 2024
We really appreciate you taking the time to leave us a review! These are what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We hope to see you soon!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

8/10 Good

Holly H

Stayed 1 night in Nov 2023

10/10 Excellent

Macey

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Employees were very friendly.
Stayed 1 night in Nov 2023

8/10 Good

STEPHANIE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A few issues, but not bad overall
They could not pull up my reservation. My room only had minimal toilet paper that was left on the holder from the previous guest.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by stores and restaurants but traffic can get quite heavy
Stayed 1 night in Sep 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big lots of space .
Stayed 2 nights in Sep 2023

10/10 Excellent

Vladimir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stay
Clean, quiet, nice hotel for an overnight stay and free breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terriffic
Stayed 2 nights in Sep 2023

6/10 Okay

Deanne

Travelled with group
Disliked: Cleanliness
Our room wasn't ready at 1500, but would be in 15 minutes. The hot tub was dirty, took an hour to fill with water and the jets didn't work properly. The pillow cases had spots on them so we didn't use the pillows The soap dispenser in the bathroom fell off the wall at night while we were sleeping.
Stayed 1 night in Sep 2023

6/10 Okay

Andrew

Business traveller
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk personnel excellent.
Stayed 1 night in Sep 2023

4/10 Poor

Pamala S

Stayed 2 nights in Sep 2023

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Korey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Jeff

Stayed 2 nights in Sep 2023

10/10 Excellent

Amy, Linden

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was nice and very comfortable. We took our dog with us and she also enjoyed the getaway!
Stayed 1 night in Aug 2023

4/10 Poor

Drew

Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Lee, Grand Blanc

Stayed 1 night in Aug 2023