Orea Hotel Voronez has to be the worst travel experience I’ve endured. Booked the room on Hotels.com and showed 4 available rooms. The person checking me in, Tomas, was angry I’d used Hotels.com as they were booked. I was advised I’d have a room with no air conditioning. Ok. Can live with that. But
1st floor room overlooked the main entry. So opening the window had a wonderful aroma of cigarette and diesel exhaust from the tour buses. The room was sparse. Basic. No kettle. No coffee maker. Nothing. Fortunately it did have towels.
All night you could hear water flushing from the above rooms. It was quite calming to hear the whoosh of water being launched.
Then the late evening tour bus arrival. So special. The sound of people stomping in the room above.
It was also a handicap room, which I didn’t need.
Breakfast was mediocre. Eggs over cooked. The two areas are unprepared to handle the flow of people from the tours. Very little for breakfast as compared to their other resort property I’ve stayed at.
Couple all this with the hostility and anger displayed by Tomas during checking in, I’d advise staying elsewhere. This stay was truly disappointing.
Follow up-Did speak with the manager, very professional and apologized for what occurred. Corporate responded with apologies as well.