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"We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful. We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses. Truly wonderful stay - thank you we come again."

"Friendly staff. Beautiful room. Clean and a fab breakfast. "

"Lovely clean room , although small and compact everything we needed was there . Friendly atmosphere at reception staff kept our cases safe whilst we shopped around the markets "

"Hotel was superb, Lucy was absolute amazing. Location was excellent. Breakfast was great too."

"The breakfast was freshly prepared and there was a great variety. "

"The room was lovely and the staff were all very friendly and helpful! "

"Staff were excellent from arrival , in the evening and at breakfast"

"Clean room helpful staff"

"What a beautiful quirky hotel. The rooms were minimal clean and fresh had everything needed. Bar was lovely but new staff were left to do the cocktails alone , didn’t have half the alcohol needed for them. The new staff member was left apologising to me 3 times and I was left 20 minutes waiting not so good fo me or new team member. Breakfast had everything including alternative so great for everyone. Lifts make sure you tap your room key inside then floor. Will definitely stay again great stay."