Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Motel 6 Brookhaven, MS

2 out of 5
Motel 6 Brookhaven, MS
1210 BROOKWAY BOULEVARD, Brookhaven, MS

Reviews

6.8
Rating 10 - Excellent. 42 out of 148 reviews" "
Rating 8 - Good. 43 out of 148 reviews" "
Rating 6 - Okay. 21 out of 148 reviews" "
Rating 4 - Poor. 14 out of 148 reviews" "
Rating 2 - Terrible. 28 out of 148 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for a quick last minute booking for a night on the road through the area. Comfy bed, great staff.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Mary Beth

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Choice!!!!
This motel was a very bad experience. The air conditioner/heating unit kept us awake all night with its racket. The tub and sink were dirty. There was rust all around the bottom perimeter of the tub and there were stains in the tub. The sheets looked like they had not been washed. They also had stains. We will choose not to stay in a Motel 6 again!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Mary Beth,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

tamarya

Liked: Cleanliness, staff & service
Love it
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Carlette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Face bowl water just srizzled out. Bathtub has mildew around it no stopper in tub or face bowl. AC would not blow during the night. No tissue in bathroom. Roach cralwd on me in bed when sleeping. I Have stay at this property before and this was the worst stay in all.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Carlette, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area.
Friendly people and clean.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi PaulWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Stacy

Business traveller, Travelled with pets, Travelled with partner
Disliked: Amenities
Office staff were friendly and checkin was painless. The bed was comfortable. The floors in the room could have been cleaner. Overall, the room served its purpose.
Stayed 1 night in Aug 2023
Response from PH on 29 Aug 2023
We appreciate you bringing this to our attention and look forward to you staying with us again.

6/10 Okay

Allison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The roaches crawling inside and outside should made me turn around. The floor in the bathroom flooded from the room next door. The stains on the sheets were gross as well. But the staff was very nice
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Allison,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Delores A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Paul on 8 Jul 2023
We’re disappointed to learn that we fell short of your expectations. We continue to work to improve the guest experience. We hope to see you again soon.

8/10 Good

Nageswararao

Liked: Staff & service
stay is good
Stayed 1 night in Jul 2023
Response from Motel 6 Brookhaven on 8 Jul 2023
We’re happy you enjoyed your stay with us. We look forward to your future stays.Thanks Motel6 Brookhaven

10/10 Excellent

alphonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ive stayed in hundreds of hotels and this has got to be worst ive ever stayed in. Im not one that usually complains because you get what you pay for, but this was horrible, all the bedding had burn holes and stains in them, the floor was the fake wood and looked like it hadnt been swept in months, you had to shove the bathroom door hard because it wedge and got stuck on the toilet, and I tried to take a shower, and the plumbing was trying to come out of the wall. I will not stay in a motel 6 again.
Stayed 1 night in May 2023
Response from Nancy Y. on 16 Jun 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Candace

Disliked: Cleanliness, property conditions & facilities
The hotel had limited parking, so I had to park in front and walk to the back. The overall condition of the room wasn’t bad, but the filthy walls was a no for me
Stayed 1 night in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi Candace,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Karen, Gulfport

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi Karen,Thank you for the perfect rating!!Lilith#Team6

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not the best could barely close bathroom door it would hit the toilet exhaust fan in bathroom was very noisy ac didn’t cool booked 3 nights only stayed 2 wouldn’t give me e refund on third night cause it was booked through Expedia
Stayed 3 nights in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi James,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Damon

Disliked: Property conditions & facilities
The maintenance is not maintaining. Bring your own drain opener if you stay here.
Stayed 1 night in May 2023
Response from Brand Experience Team on 16 May 2023
Hi Damon,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

Autumn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Damon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I could walk to Exxon 24 hours and get coffee and subway. The room was dirty. And the tub was slow. Manager needs to maintain the place better good help is definitely hard to find. I can walk to these places from here. For this reason I may stay here again. If you fill the tub with hot water a couple of times, maybe you can flush the slime out of the drain. If you get lucky.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Damon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

8/10 Good

Karen, Gulfport

Liked: Staff & service
Nothing unique
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Karen,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Very quiet, friendly clerk.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 19 Jan 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.

10/10 Excellent

Keandra

Stayed 1 night in Jan 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel you will ever find for $75
For the money, you can not beat this Motel 6. This is not a luxury or even 3 star hotel. I stay here for work and I have stayed multiple times, usually 4-7 days at a time. The staff is always very very friendly and helpful. So again, for $75 you will not find a better motel.
Stayed 5 nights in Jan 2023
Response from Brand Experience Team on 19 Jan 2023
Dear Tim,Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

2/10 Terrible

TAMMY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Kat on 12 Jan 2023
Hello Tammy,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Kat#Team6

2/10 Terrible

Juan

Stayed 1 night in Dec 2022

8/10 Good

Ricardo

2/10 Terrible

Armie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Rooms were dirty. Mirco
Response from Kat on 12 Jan 2023
Hello Arnie,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention and will look into this.Kat#Team6

10/10 Excellent

Elena

Liked: Staff & service
It was ok
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 28 Nov 2022
Hi Elena,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Kaitlin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The area around the motel felt very dirty and unsafe. The room wasn’t cleaned properly as there were hairs all throughout the bed. We left 5 minutes after arriving. Will not be back.
Stayed 1 night in Oct 2022

4/10 Poor

Dione

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. It hadn’t been swept in awhile. It hadn’t been dusted in awhile. The sink was dirty. The mirror and window needed Windex desperately. I went to front desk to get broom and cleaning supplies. The piece de resistance was when the not so friendly front desk person said bring these back so the morning cleaning people have them to clean!!! Clean what??? Well, obviously not our room!!!! Rude!!! Needless to say I DIDNOT bring them back!!!!
Stayed 1 night in Oct 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2022
Response from Nancy Y. on 11 Oct 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Linda

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and there were no towels or soap in our room. Got them from the front desk, which when the door is locked, you must ring the bell and the staff opens a small window to talk to you. The refrigerator's freezer was innacessable due to frozen ice that needed to be defrosted. We had brought ice cream and it quickly turned to slush in the refrigerator. Once it was dark, a bright floodlight aimed at the front of the building lit up our room even though we had the blackout curtains drawn. A diesel truck parked 100 feet away in a lot adjacent to the parking lot ran their engine all night adding to the ambiance. Would not recommend.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Linda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Alice,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Terrible

Nyeshia

Stayed 1 night in Aug 2022

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Desiree,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Bobby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and professional. Other than that, the floor was dirty, toothpaste on mirror, toilet seat broken, tub dirty, no soap, no toilet paper. Bottom part of footboard was broken off and laying in floor with exposed nails. It was very clear no cleaning had been done in a long time. Stairwells we're filthy and smelled like garbage. The nasty hotel has had many of the same complaints over the past year with no improvement. It's ovious ownership doesn't care.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Bobby,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t remember the clerks name but she was amazing!! Very friendly. I had brought my in-laws home for the first time and they loved the city and want to visit again
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on 12 Sept 2022
Hi Darian,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 19 Jul 2022
Hi Traveler, We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Maz K. #Team6

10/10 Excellent

Pamela

Stayed 1 night in Jun 2022

6/10 Okay

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was okay. The shower curtain was dirty and the shower was rusted, and the bed had a stain on the sheets. And I also didn’t like that it was a door to another room and I could hear everything they were talking about. I felt uncomfortable, but my last stay was very nice and peaceful
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 19 Jul 2022
Hi Alexis, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Nancy Y. on 10 Jun 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Very peaceful. The room was nice, I could tell they are still doing remodeling but overall but it was a nice location and place to be if you want piece
Stayed 1 night in May 2022
Response from Brand Experience Team on 19 Jul 2022
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

10/10 Excellent

janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel! Clean!
Stayed 1 night in May 2022
Response from Brand Experience Team on 19 Jul 2022
Hi Janie, Thank you for the perfect rating!! Maz K. #Team6

8/10 Good

Bobby

Stayed 1 night in May 2022
Response from Nancy Y. on 10 Jun 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

2/10 Terrible

Malliyah

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Wesley

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for price
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 19 May 2022
Hi Richard, Thank you for positively rating your stay! Lilith #Team6

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this Motel
Quite easy access location. Comfortable bed. Toilet bowl loose from the wall as well as the sink. Shower water pressure was awesome.overall a good room and reasonable price.Friendly staff.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 19 May 2022
Hi Shirley, We are glad you had a great experience and appreciate your feedback! Lilith #Team6

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
Disliked: Amenities
Dangerous scary surroundings, caused high anxiety. Unsafe/smells, T.V not work!
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 19 May 2022
Hi Margaret, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff. Clean Rooms.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on 25 Mar 2022
Hi Jazmin, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6