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Reviews of Residence Inn by Marriott Boulder Broomfield/Interlocken

3 out of 5
Residence Inn by Marriott Boulder Broomfield/Interlocken
455 Zang St, Broomfield, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 319 out of 424 reviews" "
Rating 8 - Good. 71 out of 424 reviews" "
Rating 6 - Okay. 18 out of 424 reviews" "
Rating 4 - Poor. 6 out of 424 reviews" "
Rating 2 - Terrible. 10 out of 424 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days. I love this place. I will be back next year. Thank you
Stayed 9 nights in May 2024

10/10 Excellent

PABLO, MORENO VALLEY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service and very nice hotel
Stayed 9 nights in Apr 2024

10/10 Excellent

Jeana L.

8/10 Good

Willem

Stayed 5 nights in Oct 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
While I booked a room at the Residence Inn, upon check-in we were told that we had to be moved to the Fairfield that is attached/part of the same property. The staff were super friendly and accommodating and I can't say enough good about the hotel itself. Exceptionally clean, spacious, comfortable, great breakfast, nice bar, friendly staff. Love the area too - lots of places to eat nearby, lots of places to go hiking or walk a local trail and easy drive back and forth to CU. We will definitely stay here again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Very nice, clean and spacious room. The bed was comfortable enough. Walk in shower is quite modern with shampoo, conditioner and body wash. Great breakfast offerings and the space is very open with plenty of room to move around. There's a nice looking bar and lounge. Close to restaurants and shops.
Stayed 1 night in Oct 2023

10/10 Excellent

Meagan

Travelled with group
Nice, clean, good suites
Stayed 4 nights in Oct 2023

10/10 Excellent

Sabrina Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, bar area, breakfast options, room and staff
Stayed 1 night in Sep 2023

10/10 Excellent

Sonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Darleen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was everything, the people the room the bar, the breakfast, the television programs. the kitchen, the dishes the dishwasher the gym the laundromat. everything was everything.
Stayed 5 nights in Sep 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Shanel

Business traveller
Disliked: Staff & service
The reservation I made was not available and I was told there was only one room available which did not meet my needs. Not acceptable to pre-pay for something the hotel doesn’t honor!
Stayed 1 night in Sep 2023

10/10 Excellent

CARI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and cozy
Very cozy and comfortable place to stay. Dog friendly so Tootie got to go too!
Stayed 4 nights in Sep 2023
Response from Tianna Poeck on 28 Sept 2023
Hi Cari! Thank you so much for the perfect 10/10 rating for the comfort and coziness of our hotel, and for mentioning that it's dog-friendly for Tootie! We're thrilled to hear that both you and your furry friend had a wonderful stay. Our four-legged guests are just as important to us, and we're glad Tootie felt at home. We can't wait to welcome you both back for another paws-itively great experience!

8/10 Good

Mary, Churchville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Tianna Poeck on 28 Sept 2023
Hello Mary! Thank you for taking the time to review our hotel and for your 4-star rating. We're delighted that you enjoyed your stay, and we appreciate your feedback. If there's anything specific you think we can improve upon to earn that extra star next time, please feel free to share. We're always striving to provide the best possible experience for our guests. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Laura

Stayed 2 nights in Jul 2023
Response from Tianna Poeck on 28 Sept 2023
Hi Laura! Thank you so much for your glowing 5-star review of our hotel! We're thrilled to hear that you had such a fantastic experience with us. Your feedback means the world to us, and we can't wait to welcome you back on your next visit. Safe travels!

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children and I did a "staycation" 25 minutes from where we live to get out of the heat. We could not have been happier staying here!
Stayed 1 night in Jul 2023
Response from Teryn- Assistant General Manager on 9 Aug 2023
Hello Alicia,We are pleased that you had a great staycation with us. We hope you come and visit us again soon!

8/10 Good

Jean S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Residence Inn itself is great! What we didn't like was our first night they transfer us to lower grade hotel near by because they are over booked! They sent us to Townplace suite hotel , where the elevator broken , so we have to carry our own suitcases by stairs, and We had our severe autistic daughter travelled with us , body wash empty at the bathroom and toilet clogged, my husband had to go get clogger and did it himself! What a NIGHTMARE!! Really unpleasant experienced on our first night!! Hope never happen to anybody else ! They should send us to the same grade convenience hotel, not to lower grade. I wasn't happy what they did to us, I choose a lot using Residence Inn on our trips , but at this time not satisfy us .
Stayed 4 nights in Jul 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Hello Jean, I apologize for the issues with your stay. We never want to relocate our guest but sometimes circumstances arise that are out of our control. I am glad you enjoyed your stay at our property. Thank you for being a loyal guest we appreciate your business.

4/10 Poor

Peter

Travelled with family
Everything was mediocre
Stayed 5 nights in Jul 2023
Response from Teryn- Assistant General Manager on 18 Jul 2023
Hello. I apologize that you experience at our hotel was less than expected. Providing the best hospitality is our goal and I apologize that we fell short. Thank you for taking time to leave a review so that we can improve our overall experience.

10/10 Excellent

JB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good hotel, nice rooms, good breakfast
Stayed 1 night in Jul 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Thank you for taking time to leave a wonderful review. We appreciate your continued loyalty.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very good price. Been in the area many timrs and waleya go to this
Stayed 6 nights in Jul 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Hello Ariel, Thank you for taking time to leave a positive review. We are happy you enjoyed your stay and look forward to hosting you again.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great!
Stayed 2 nights in Jun 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Hello Deborah,Thank you for taking time to leave a positive review. We appreciate you choosing us for your time in Broomfield.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing smooth easy and comfortable.
Stayed 1 night in Jul 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Hello Benjamin, Thank you for taking time to leave a positive review. We are so happy that your stay was easy and comfortable. Please come and stay with us again soon.

10/10 Excellent

Kyanne

Liked: Cleanliness, staff & service
This location is amazing for visiting the Denver-Boulder area. The staff were very nice and helpful. My room was clean and comfortable and I loved that I was able to have a kitchen. There are a lot of cool common areas to hang out in, including a grill and a fire pit. The gym is open 24-7 and includes a good variety of equipment. The breakfast is fresh and they even have cold brew! You can walk to Walmart in 2 minutes, as well as a dozen different stores and restaurants in the Interlocken loop area. Highly recommend!
Stayed 5 nights in Jun 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Hello Kyanne. Thank you the kind review. We are so happy that you enjoyed our hotel. We would love to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Teryn- Assistant General Manager on 21 Jul 2023
Thank you so much for the positive review. We look forward to hosting you again in the furture.

8/10 Good

louise, roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable suite and the location provides easy access to and from Boulder.
Stayed 5 nights in May 2023

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Suite rooms were great and well stocked with kitchen items. Breakfast was great!
Stayed 7 nights in May 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bracks Visit
First time at your hotel AND in Colorado… Maggie, who checked us in WAS THE BEST!!!! Sooooo happy and she was amazing with our dog ❤️❤️
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Teryn on 12 Jan 2023
I apologize that your stay with us was not a great stay. If you are willing could you please provide additional details as to why your stay was not pleasant?

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Teryn on 31 Jan 2023
Thank you for the 10 out of 10 review. We hope you come and stay with us again soon.

8/10 Good

Janet K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kiran

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Mattress quality is very poor, unable to sleep for 2 days and i got back pain due to sinking mattress. They are supposed to change bedsheets and towels on a daily basis and i was told the same diring check in time but they didn't provide any house keeping services in those 2 days
Response from Teryn on 14 Dec 2022
Hello. Thank you for your feedback. We would have been happy to find you a different room with a different mattress if you brought this to our attention. I apologize that the one in your room was not in the best condition. We are not supposed to change bedsheets and towels on a daily basis. Per Marriott brand Standards we are to offer a light housekeeping option for our guests by request every other day per our website.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Teryn on 14 Dec 2022
Thank you for your kind feedback.

2/10 Terrible

Montrell

Stayed 3 nights in Nov 2022

10/10 Excellent

Gregory Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location! Clean facilities. Courteous staff. Plenty of shopping and restaurants within a half to one mile radius.
Response from Teryn on 14 Dec 2022
Thank you so much for your kind feedback.

10/10 Excellent

Phillip

Stayed 5 nights in Oct 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and will stay there again when I’m in town.
Stayed 2 nights in Sep 2022
Response from Teryn AGM on 28 Oct 2022
Thank you for your feedback! We hope you come and stay with us again!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Lester, Nederland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good design, clean, great staff!
Stayed 10 nights in Sep 2022
Response from TERYN - AGM on 28 Oct 2022
Thank you for your feedback! We hope you come and stay with us again!

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, amenities
Room was dirty. Bathroom in particular, all around the door was filthy...even hair stuck to the wall. Frankly won't stay here again.
Stayed 1 night in Sep 2022
Response from Teryn K. Assistant General Manager on 8 Sept 2022
Hello. I apologize that your room had cleanliness issues. I have mentioned this to our Housekeeping manager and will be shifting our focus and retraining our team to our standards. Thank you for your honest feedback

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was professional, helpful and enjoyable to deal with.
Stayed 5 nights in Aug 2022
Response from Assistant General Manager - Teryn on 8 Sept 2022
Thank you for taking time to leave a kind review! We hope you come and stay again soon!

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Modern and clean but poor service
Hotel is new and modern. We enjoyed having the fully equipped kitchen. Even though they say on the website that there is service daily, there is not. We were told we’d get service every 3 days and only if you ask for it. I did ask for it on the 4th day, but no one came. They said I was not on the list.
Stayed 4 nights in Jul 2022
Response from Assistant General Manager- Teryn on 8 Sept 2022
Hello. Thank you taking time to leave valuable feedback. I appreciate you bringing this to our attention. I will have our website update with our current cleaning standards.

6/10 Okay

Don

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was not good. They seemed to be understaffed. We turned in a work order for a stopped up sink and it was never addressed. A couple of other requests were not followed up on as well. The room was nice and overall served our need.
Stayed 6 nights in Jun 2022
Response from Tony K, Guest Services on 25 Jun 2022
Thank you so much for taking time to give your feedback. We are sorry that your stay fell below expectation, and that your maintenance issues weren't followed up with in a prompt manner. We strive to be the best in the area, and understand we fell short during your stay. I have relayed your comments to our engineering department to improve our service.

8/10 Good

Serpil

Stayed 1 night in May 2022
Response from Tony K, Guest Services on 25 Jun 2022
Thank you so much for taking the time to write a review about your experience. We appreciate your choice to be our guest, and hope you slept comfortably while you visited us. Thank you for being our guest!

10/10 Excellent

Yanina, Brookline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, stuff is friendly
Stayed 1 night in May 2022
Response from Tony K. Guest Services on 25 Jun 2022
Thank you so much for taking the time to write a review about your experience. We appreciate your choice to be our guest, and hope you slept comfortably while you visited us. Thank you for being our guest!

10/10 Excellent

Brooke

Right on point
This hotel was amazing. Friendly welcoming staff, free bike rentals, great breakfast. Highly recommend
Stayed 1 night in Mar 2022
Response from Teryn- Assistant General Manager on 22 Mar 2022
Hello, Thank you for taking your time to leave such a kind review. We appreciate your time and thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the staff members was not wearing a mask upon check-in, so that was a little disconcerting, especially as someone who lives just one block over where a mask mandate is in place and this hotel stating its staff wears masks.
Stayed 3 nights in Feb 2022
Response from Teryn- Assistant General Manager. on 2 Apr 2022
Thank you for your review.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly front desk staff. Delicious breakfast and great value.
Stayed 1 night in Dec 2021

2/10 Terrible

Jane E

Stayed 1 night in Dec 2021

10/10 Excellent

mccreery aviation co.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 5 nights in Dec 2021
Response from Front Desk Agent on 24 Dec 2021
Thank you for staying with us and Merry Christmas

4/10 Poor

Bryna

Travelled with family
Liked: Staff & service
The morning we were checking out of the hotel one of our suitcases was stolen from our vehicle while parked at the hotel premises. Hotel does not have surveillance cameras around the perimeter of the building; therefore, Broomfield police had no resources to proceed with the case filed. As per Broomfield PD area is prone to this type of activity. For safety reasons, I would not recommend this hotel.
Stayed 5 nights in Dec 2021
Response from Front Desk Agent on 18 Dec 2021
you lost your suitcase and we were not aware of it until you called the next day. things would have been better if we were told at the time and we would have called the police. when you called us you were not even sure if you lost it inside the hotel or outside. we are so sorry this happened to you.