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Reviews of Hotel City Center

2 out of 5
Hotel City Center
Vooruitgangstraat 7, Saint-Joost-ten-Node, Brussels

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 116 reviews" "
Rating 8 - Good. 48 out of 116 reviews" "
Rating 6 - Okay. 24 out of 116 reviews" "
Rating 4 - Poor. 7 out of 116 reviews" "
Rating 2 - Terrible. 9 out of 116 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

nuala

Liked: Cleanliness, staff & service, property conditions & facilities
really good accommodation at a very reasonable price
Stayed 1 night in Mar 2024
Response from Hotel City Center on 8 Apr 2024
Dear Nuala,we hope to see you again in our accomodation.Kind regards,

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, staff was great, no complaints.
Stayed 8 nights in Feb 2024
Response from Hotel City Center on 8 Apr 2024
Dear Warren,we hope to see you again in our accomodation.Kind regards,

8/10 Good

Carolyn

Liked: Staff & service, property conditions & facilities
Small. Mold in shower. Walkable to everything
Stayed 2 nights in Dec 2023

6/10 Okay

FRIDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room clean , good breakfast , ok location close to downtown but if you are coming from the train station one stree is a whole different world , too dirty unsafe full of homeless makes u feel in the worts getto, when I asked for directions to the hotel all they said was take the train to the station and we are close to it , ( not all tourist have phone service at that country , at every property I va stayed they provide a detailed and easy orientation for arrival , so we got lost for ten minutes turning and turning and turning all around the station on that terrible area just because it was hard to provide a simple instruction of “ take this exit of the train , walk one block to your right another block to specific street and u ll find it on the left ) as simple and as close as that we got really lost trying to look for it at a very unsafe area , on the other hand it was terribly noisy on the stree ambulances , fire trucks motorcycles buses people meeting outside locals all very very noisy ….
Stayed 1 night in Oct 2023

6/10 Okay

AMIRMOJTABA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It can be better equiped.
Stayed 1 night in Jul 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service
A Room with no Space.
Let me put it like this. If you had been camping in a two-man tent, and came into this hotel room. It's as spacious as. Otherwise it is so tiny and pokey. Just no room to move around much. I was by myself, if you had a partner, no way could do it. If you are a larger person, you would have major difficulty using the toilet and the shower. There are no tea/coffee making facilities, plastic cups. As I am a back packer type of traveller, and only use the room to store my things and have sleep and shower, it was fine. One the plus side, the front desk staff are courteous and friendly and helpful, cannot be faulted. The breakfast is ok, overpriced for what ya have, but the food is healthy.
Stayed 5 nights in May 2023
Response from Frederic on 6 Jun 2023
Dear Geoffrey,thank you for the reviews we'll try to manage the room for more space.Kind regards,Hotel City Center

10/10 Excellent

Philippe, Saint Vincent les Forts

Business traveller
Liked: Cleanliness, staff & service
Clean but poor sound isolation
Stayed 1 night in Sep 2022
Response from Hotel City Center on 8 Sept 2022
Dear Philippe,we do appreciate your reviews Kind regards,

6/10 Okay

Anna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The rooms are clean however they are extremely small. the sink is outside the bathroom and is next to the bed. there is barely space for a chair. there is on room to open the luggage.
Stayed 2 nights in Nov 2021

10/10 Excellent

Mario Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City stay
Nice stay. Place very clean.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 3 nights in Aug 2021

2/10 Terrible

Amidu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from med on 26 Jan 2021
Bonjour désolée on repend jamais négatif au clients mais c'est vous qui a fait un scandale et vous faite beaucoup de bruit et vous ne respecter pas les autre clients de l'établissement bien a vous

10/10 Excellent

Maria Azul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Fabio on 1 Mar 2020
hi, thank you for the feed back, we appreciate! have a good day

8/10 Good

Ernest Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Staff were generally very polite and helpful.
Stayed 5 nights in Feb 2020
Response from Fabio on 1 Mar 2020
hi, thank you for the feed back, we appreciate! have a good day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is situated in front of one of the High Street of Brussels, close to a Metro Station. It was very clean, the staff was very welcoming. Nothing wrong with that, i would love to back
Stayed 2 nights in Feb 2020
Response from Keram on 19 Feb 2020
Dear Customer, We thank you for your stay and positive review! We are glad to see that you enjoyed your stay! Best regards, Keram.

8/10 Good

Elia

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from FABIO on 11 Feb 2020
thanks your for the review

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Fabio on 5 Feb 2020
thank you for the notes. we hope to see you again in our hotel kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel at the heart of the city center. Stayed there a couple of nights on my own. The room was very small but clean, the staff was nice!
Stayed 2 nights in Jan 2020
Response from Pepe on 29 Jan 2020
Thank you for your positive reveiw! we hope see you again!

6/10 Okay

sareena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Soso
The front desk welcomes was disappointed
Stayed 1 night in Jul 2019
Response from Frédéric on 21 Jan 2020
What was the disappointement ?

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great. Close to everything. Room was small but that always happens in Europe
Stayed 1 night in Dec 2019
Response from Fabio on 30 Dec 2019
good evening, thank you, we really appreciate your comment.

8/10 Good

kazi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from FABIO on 1 Dec 2019
dear Mr Kazi, thank you for the feed back, maybe see you next time in our hotel kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It was a very small room but good enough if you are on a budget.
Stayed 2 nights in Nov 2019
Response from fabio on 21 Nov 2019
thank you for that comment. we hope to see you back in our hotel. you are the welcome here.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean property. easy location, 2mins walk to metro station.
Stayed 2 nights in Oct 2019
Response from fabio on 2 Nov 2019
thank you very much for that comment.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Frédéric on 1 Nov 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

demetris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Frédéric on 16 Oct 2019
Dear Mr Demetris, thank you for the reviews, we are glad to know that you enjoyed your stay. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was in a great location only thing we didn’t like is that the Hotel sign was right outside our room.
Stayed 1 night in Oct 2019
Response from fabio on 12 Oct 2019
thank you for the comment, next time we'll put you in another room. kind regards

2/10 Terrible

Magalie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad so rude
Bad customer service
Stayed 1 night in Oct 2019
Response from Fabio on 10 Oct 2019
I'm sorry for the bad customer service during your stay here.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from fred on 7 Oct 2019
Merci d'avoir séjourné dans notre établissement

10/10 Excellent

Lecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Frédéric on 18 Sept 2019
Thank you so much Ms Lecia, we hope to see you again

8/10 Good

Belkis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in city center closet to everything, very clean and staff are very friendly
Stayed 4 nights in Aug 2019
Response from Frédéric on 1 Sept 2019
Thank you Mr Belkis, we are happy to know that you enjoyed your stay we hope to see you soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to the train. The staff went above and beyond.
Stayed 1 night in Aug 2019
Response from Frédéric on 28 Aug 2019
Thank so much for your reviews. We hope to see you soon. Kind regards,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Tiny room, without minifridge or toiletries. walking distance to main sights.
Stayed 2 nights in Aug 2019
Response from Frédéric on 12 Aug 2019
Thank you for you reviews we appreciate

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel is located in the city centre very near to shops and main underground station which was brilliant. Unfortunately, the room was very basic, no air con, window which backed onto a concrete area which also faced another room which felt over looked so as to have the curtains closed and the hotel guest were VERY noisy and didn’t care for others. Won’t stop there again for that reason but the staff were very friendly.
Stayed 3 nights in Jul 2019
Response from Frédéric on 18 Jul 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Frédéric on 19 Jul 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

S.O., San José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good overall perception. Bring earplugs as you will hear what is going on next door! The lift is an experience in itself :)
Stayed 1 night in Jun 2019
Response from Frédéric on 19 Jul 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Location is excellent, good for a quick stay. Walls are thin as paper, heard every conversation from room next door, or when people walk around in the hallways. Room amenities are very basic, but that is expected for the price.
Stayed 2 nights in Jun 2019
Response from Frédéric on 11 Jun 2019
Dear, thank you it was a great pleasure to host you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing value.
Price to value was excellent. Clean and comfortable.
Stayed 1 night in May 2019
Response from Frédéric on 8 Jun 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Luiz, London

Business traveller
Liked: Cleanliness, property conditions & facilities
it's a fair hotel. I don't have anything to complain about it. What is outstanding is his location. This hotel is in a really good point in Brussels. Near to train station, metro and bus, and city centre.
Stayed 6 nights in May 2019
Response from Frédéric on 22 May 2019
Thank you Mr Luiz, we are happy to know that you enjoyed your stay. We hope to see you soon. Kind regards,

8/10 Good

Zhenrong

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from Frédéric on 16 May 2019
We're satisfied to know that you enjoyed your stay. We hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Situated near to Gare du Nord, easy travelling around the city
Stayed 3 nights in Apr 2019
Response from Frédéric on 1 May 2019
Thank you Sir for your rates, do not hesitate to choose our hotel again if you are passing by Brussels Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and has all the necessities
Overall the stay at the hotel was very good. Quick check in and check out. Room had all the amenities. Only trouble was the noise. Could hear people walking and talking in the halls.
Stayed 1 night in Mar 2019
Response from Frédéric on 27 Mar 2019
Thank you so much, we are so happy to hear that you enjoyed your stay. Kind regards,

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Frédéric on 18 Mar 2019
Bonjour Mme Stephanie, nous sommes très heureux de vôtre cotation, nous espérons vous revoir très bientôt. Bien à vous, Frédéric

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Clean and comfortable. Great location
Stayed 2 nights in Feb 2019
Response from Frederic on 20 Feb 2019
Thank you so much for the comments, We'll be pleased to host you again

10/10 Excellent

Ales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from keram on 6 Feb 2019
dear thank you for this nice comment you are always welacame at our hotel best regards keram

8/10 Good

AB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel maar niet donker op kamer
Prima hotel met goede locatie. Prettige kleine kamers en heerlijk bed. Ik had alleen heel veel moeite met het gordijn wat de kort was. 10 cm te kort en zeer veel licht in kamer door straatlantaarn en verlicht bord van het hotel (1e verdieping). Kamer moet gewoon donker zijn!
Stayed 1 night in Jan 2024

2/10 Terrible

Jose Rolando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos dieron una cama que decían que era doble pero era pequeña, la última noche tuvimos que llamar a recepción porque había una bronca en la habitación de al lado que nos dio miedo y nos dijeron que ya lo sabían y tardaron en parar los gritos. Cerca del centro
Stayed 5 nights in Dec 2023

6/10 Okay

Klaus

Ok
Stayed 2 nights in Oct 2023

6/10 Okay

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good service and centric.
Stayed 2 nights in Sep 2023

10/10 Excellent

JUAN JOSE

Stayed 2 nights in Apr 2023
Response from Frederic on 6 Jun 2023
Dear Juan,thank you so much for the comments.Thank you,Hotel City Center