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Reviews of Smartflats Premium - Palace du Grand Sablon

3.5 out of 5
Smartflats Premium - Palace du Grand Sablon
Rue de la Paille 34, Brussels

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 40 reviews" "
Rating 8 - Good. 15 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 7 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Boris, Brooklyn

Liked: Cleanliness, amenities
Big property , but locks of maintenance. Terrible communication,
Stayed 3 nights in Apr 2024

4/10 Poor

Kathy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country
Stayed 4 nights in Dec 2023

6/10 Okay

Teni

Travelled with group
Girls Trip
It was the perfect location for the Christmas markets! However it definitely needs more maintenance the toilet seat was broken and the blinds did not roll down. We also had a random man with a hood trying to access our room at 6am which was scary especially with three young girls inside! This made me feel unsafe.
Stayed 1 night in Dec 2023

2/10 Terrible

Carla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
there were multiple issues that they did not even attemp to fix broken toilet, no shower head, broken elevator, tv did not work etc rude when trying to talk to them and no solutions or compensation for anything smartflats is horrible
Stayed 5 nights in Nov 2023

4/10 Poor

William

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The good: spacious room in a great location with a beautiful view. The bad: Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...
Stayed 2 nights in Sep 2023

8/10 Good

Corine

Stayed 3 nights in Jul 2023

6/10 Okay

ANDRE

Travelled with family
The bed was comfortable.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price I paid (nearly $300/night), I expected much more. First, the good stuff: - Very nice location. That's why I booked it in the first place. - Very spacious. There's very little in the apartment but after being couped up in an Amsterdam hotel for 2 days, this was a great change. - Check-in was a breeze. We got a code and it was easy to use. Now the bad: - The apartment was obviously not cleaned well. There were bread crumbs on the dining table, crumbs on the carpet and stains on the sofa and **towels**! - Despite booking for 2 adults and 2 kids, we only got 2 sets of towels. I called them and they claimed I booked for 2 people. I have the expedia entry that says otherwise. Kids need towels too!! They told me they will call me back but they never did. - Hot water ran out only after a 5-min shower. We had to wait in turns until the water heated up to take showers. - Water pressure is uneven in many faucets. On some, water just trickles. - Summer season visitors, beware. There's no AC (see another review which points to the same problem). - I kid you not. About 1 hour after we checked in, a repair guy showed up and said he came to check on a few things. We had luggage lying around and everything. Should that not be done in between stays? He replaced a bulb, unclogged a bath drain and checked on the water heater. While I was grateful, it was a very odd experience. Overall, I would not recommend. It is places like this that make me want to stay in hotels
Stayed 3 nights in Jun 2019

4/10 Poor

sighvatur

Liked: Property conditions & facilities
Disliked: Staff & service
Not again
Apartment is just fine. However I needed an extra towel and was refused because they were fully booked. I really didn't like the communication with the company and I'd definitely not recommend this apartment. Towel did arrive, after two days of communication with staff.
Stayed 3 nights in May 2019

8/10 Good

Craig

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Locaion, but in need of some Maintenance
The apartment is located right on the Grand Sablon within walking distance to lots of cafes. Close to Grand Place and Brussels Centraal Station. The beds were extremely conformable. But, the apartment is starting to look a little run down and is in need of some general maintenance.
Stayed 5 nights in Apr 2019

8/10 Good

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, the flat is large and very modern. I'd go back.
Stayed 3 nights in Feb 2019
Response from The SmartTeam on 27 Feb 2019
Dear, Thank you for your review. We are glad to hear that you enjoyed your apartment. We hope to see you again! Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice place!
Nice place!
Stayed 4 nights in Dec 2018
Response from The SmartTeam on 19 Dec 2018
Dear, Thank you very much for your nice review. We work had to achieve the 5*!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Well equipped!
Great location! Well equipped!
Stayed 3 nights in Nov 2018
Response from The SmartTeam on 19 Dec 2018
Dear, Thank you very much for your nice comment. We will be very glad to welcome you back. REgards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property was in a great location, and the amenities were first-rate. Overall we enjoyed staying here and it was much better than staying in a hotel. There were, however, a couple of gripes; Firstly, the apartment is looking a bit ragged around the edges and could do with a good re-fresh. The table in the bedroom has seen better days and is stained on the surface, and one of the blinds in that room did not work. In the living room, one of the stools was broken and although it was still usable you ran the risk of cutting yourself if you picked it up to move it. On the Friday morning (having arrived the afternoon before) I phoned to say that 3 of the lights were not working and when we left on Monday they had still not been repaired.
Stayed 4 nights in Nov 2018
Response from The Smartteam on 5 Dec 2018
Dear, Thank you very much for your score. We will keep on with our maintenance team to fix all this issues that you experienced so you can have a 5* stay. Regards

8/10 Good

Huey-Ru

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Smartflats team on 28 Nov 2018
Thank you for this review !

10/10 Excellent

Jacob, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to communicate with reception to clean the room
Stayed 5 nights in Oct 2018
Response from The SmartTeam on 8 Nov 2018
Dear Jacobo, Thank you very much for your review. We are glad to welcome you during your stay. We hope that we can welcome you again. Regards

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Not clean on arrival, not prepared for hot weather
Arrived for check in at 3pm, and the apartment had not been cleaned from the previous guests. We dealt with less than friendly or compassionate staff on the phone (up to 10 phone calls with multiple hang-ups), and were made to wait >1hr for the cleaning staff to arrive and clean it. They emailed after and offered a late check-out as an apology (we had a 7am train so not much use to us). The apartment is completely inappropriate for a summer visit. There is no fan or air conditioning, and it is impossible to open the windows due to 1) The bright lights from the street, 2) the loud traffic and noise from the street, and 3) the abundance of mosquito's - we were been bitten alive. We did not sleep at all for the 2 nights we were there. When we emailed the customer service team to request a fan after our first night, they were dismissive and kindly thanked us for our understanding for Belgium's unseasonably warm weather. We wrote back explaining our disappointment and discomfort, again requesting a fan or mosquito coil, but we never heard back from them. A real shame as the apartment was lovely (once cleaned), and is in an excellent location.
Stayed 2 nights in Jun 2018
Response from The Smartflats Team on 27 Aug 2018
Hello we are sorry to hear you didn't have a fully satisfying stay with us. We have informed our cleaning team to make sure it will not happen again. Concerning the air conditioning, as most of the hotels in Belgium we do not have it but we have fans on request and availability. We hope you will have a more satisfying stay on your next trip to Belgium. Best regards.

10/10 Excellent

Fred, Princeton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent alternatve to the hotel model
Perfect location, ideal layout for traveling family. Felt like home. I do home remodels and they spared no expense and hired truly skilled craftsman. 2 thumbs up!
Stayed 3 nights in Apr 2018
Response from Smartflats on 11 Apr 2018
Dear, Thank you very much for your review! We will be very glad to welcome you in the future. Best regards

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful apartment, great location, VERY noisy
The location of this apartment is wonderful. A quick 7 minute walk takes you to the Grand Place. There are plenty of restaurants and things to see close by as well. Street parking is fairly cheap and usually available close by. The apartment itself is beautiful. Everything was very clean and beds were comfortable. Very spacious - much nicer than staying in a hotel room. The building itself is nice, although the elevator is somewhat outdated. It broke down several times with one of us in it and it took a few minutes to start up again. The biggest con was the noise! There was construction going on RIGHT by the master bedroom, starting before 8am every day! This made it impossible to sleep past 8am in the morning, which was quite frustrating after having been out and about all day the previous day. Would probably stay here again, but the noise would definitely make me think twice.
Stayed 2 nights in Jul 2017
Response from Alizée Quality Department. on 28 Jul 2017
Dear Claire, Thank you for your review. I'm glad that you enjoyed your stay with us. I'm happy to see that our concept suited you. I'm sorry to hear you had lift problem and works ongoing during your stay. This is actually unusual. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

6/10 Okay

Boris

Travelled with group
Disliked: Amenities, property conditions & facilities
trash bin was broken, AC was broken, the doorbell was broken, the dishwasher was broken, 1 curtain almost broke cause it was very loose. we had a power cut and called the service, they did not help. said they contacted the "technical team" there was never a technical team. the day after power was still out and the technical team did not come. no warm water, no lights, nothing. it looks fancy and all, but dont be fooled.
Stayed 3 nights in Apr 2024

6/10 Okay

Frédérique

Disliked: Room comfort
Déception
Nous avons loué un appartement pour les vacances de Noël. Le sieges des toilettes était cassé, le four ne marcait pas. Je l'ai immédiatement signalé mais cela n'a pas été réparé. Nous avons eu d'autres problèmes dont l'ascenseur en panne pendant plusieurs jours. L'appartement est extrêmement bien situé, chaud mais pas aussi confortable que ce que nous attendions. L'equipe de smartflats est inexistante et les femmes de chambres ne parlent que roumain.
Stayed 7 nights in Dec 2023

4/10 Poor

julie

Disliked: Cleanliness
Les photos sont bien trop vendeuses
Immeuble sentant le renfermé et la cigarette. Des tapis taches de javel. Dans l’appartement du café senseo pour une machine. Nespresso, des canapés tellement sales qu’un drap de lit est posé dessus, Aucun produit pour la douche, Un ménage plus que limite. Des wc qui ont coulé toute la nuit. Très bien situé mais appartement mediocre
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ubicación estupenda....barrio tranquilo y con mucho encanto. Bien comunicado. Apartamento muy amplio.
Stayed 4 nights in Apr 2019

10/10 Excellent

Tone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice aprtment close to the city centre
Didn’t figure out how the heating worked. Kitchen well equiped. The apartment was nice but looked a little bit worse than on the pictures.
Stayed 4 nights in Feb 2019
Response from The SmartTeam on 3 Mar 2019
Dear, We do thank you for your review. We are sorry about the fact that you weren't able to figure out how the kitchen work. We do have a 24/7 phone service and we are also available by email in case of need.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is located in perfect location. Not in the center but very close and also quiet. The apartment has everything we need and comfortable.
Stayed 8 nights in Dec 2018
Response from The SmartTeam on 10 Jan 2019
Dear , Thank you very much for your feedback. It is very appreciated for us. We will go on doing our best every day. Regards

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018
Response from The SmartTeam on 11 Dec 2018
Dear, Thank you very much for your review, We work hard to welcome our guest and we are very glad to receive such nice comments. We work on the 5*! Regards

10/10 Excellent

Verified traveller

very good experience, code to enter to flat was sent to mobile number, flat was clean, nice, comfortable, good price for such flat
Stayed 1 night in Nov 2018
Response from The SmartTeam on 5 Dec 2018
Dear, Thank you very much for your stay. We will be very glad welcome you in the future. Regards

10/10 Excellent

Julia Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente, volvería a quedarme aquí, muy amplio, limpio y cómodo, ademas con muy buena ubicación, nos sentimos como en casa.
Stayed 2 nights in Oct 2018
Response from The Smart Team on 26 Oct 2018
Hola Julia! Muchisimas gracias por su comentario. Es un placer para nosotros poder dar la bienvenida a clientes como Ustedes. Un saludo.

8/10 Good

Per-Johan

Liked: Cleanliness, property conditions & facilities, room comfort
Trivsamt
Bra, nära centrum
Stayed 1 night in Oct 2018
Response from Sabrina on 11 Oct 2018
Thank you very much! Hope to see you soon! The Smartflats team.

10/10 Excellent

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Ottima soluzione per un viaggio di affari.
Posto stupendo, comodissimo a tutte le attrazioni della città. Camera pulita e dotata di tutti i comfrot. Unica pecca è non avere ricevuto i codici di accesso con il dovuto anticipo. Ho rischiato di rimanere fuori dall'appartamento se non fosse intervenuta l'efficace e professionale assistenza di Hotel.com.
Stayed 2 nights in Sep 2018
Response from Sabrina on 5 Oct 2018
Grazie Silvia per il suo commento. Il suo feedback è molto importante per noi in quanto ci aiuta a migliorare la qualità dei nostri servizi e dei nostri Smartflats. Sono felice che le è piaciuto il nostro appartamento, e la sua posizione centrale nella città. Spero di darle il benvenuto a Smartflats molto presto. Le auguro una buona giornata! The Smartflats Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from SmartTeam on 27 Sept 2018
Thank you very much for your review. We work hard and we do our maximum to welcome our guests. Regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pas de code acces pour la propriété sans que j'aille fait plusieurs demarche. Tele pas accessible 1ere soiree. Proprete a certains endroit "so-so" (mur de salle de bain avec pate à dent)
Stayed 2 nights in May 2018

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direi eccellente da tutti i punti di vista. Ritornero'
Response from Smartflats on 25 Apr 2018
Thank you so much!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
appartement au centre de Bruxelles, spacieux et commode; Bonne décoration.
Stayed 7 nights in Apr 2018
Response from Smartflats on 25 Apr 2018
We do thank you for your nice review. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful loft apartment at Grand Sablon.
Beautiful loft apartment at Grand Sablon. Close to everything.
Stayed 1 night in Nov 2017

10/10 Excellent

patrick, yverdon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le design est très soigné. Magnifique.
Le design est très soigné. Magnifique. L'hôtel est bien situé. Le système, du fait qu'il n'y ait pas d'accueil peut paraître compliqué. En fait, il s'est avéré très simple. lits très confortables. Nous n'avons pas été dérangé par le bruit, ni des voisins, ni de la rue (nous avons quand même dormi les fenêtre fermées). Excellent choix!
Stayed 6 nights in Oct 2017

6/10 Okay

Verified traveller

スタイリッシュなアパートメント
部屋は広く、スタイリッシュでオシャレです。 立地も良いです。 ただ、１滞在でタオルは1セットしかありません。 自分で予備を持っていくか洗濯する必要があります。 洗面所のミラーは掃除が行き渡っていません。
Stayed 3 nights in Sep 2017