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Reviews of Crystal Palace Hotel

4 out of 5
Crystal Palace Hotel
18-20 Alexandru Serbanescu, 1st District, Bucharest

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 109 reviews" "
Rating 8 - Good. 42 out of 109 reviews" "
Rating 6 - Okay. 15 out of 109 reviews" "
Rating 4 - Poor. 4 out of 109 reviews" "
Rating 2 - Terrible. 1 out of 109 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Stayed 2 nights in Jul 2023

4/10 Poor

Alan

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Decent location
Stayed 1 night in Dec 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff and services were very nice.
Stayed 4 nights in Jun 2021

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever, great service and cleanness. Great attention to the customer
Stayed 2 nights in Jan 2021

8/10 Good

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Stayed 1 night in Jan 2021

8/10 Good

Menachem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
Met my initial expectations from a Business hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location for business
The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
Stayed 3 nights in Feb 2020

10/10 Excellent

Andrei Alexandru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend 100% is you have business in Aurel Vlaic
Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Hotel is ok for position but has to improve rooms
Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
Stayed 3 nights in Nov 2019

10/10 Excellent

Virginie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms. Highly recommended.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Joshua

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is Rude and No Air Conditioning
This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, beautiful building. Walking distance from the city centre (about 15-20 minutes). Helpful staff, big rooms, quiet area no noise coming from outside, free parking.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, modern hotel
Hotel staff had me a to-go breakfast for my early flight out. White glove checkin service. Hotel lobby is gorgeous and modern by any standard.
Stayed 1 night in Jun 2018

10/10 Excellent

Ashvini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great service
Great hotel and service
Stayed 1 night in Jun 2018

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money.
Decent hotel close to a nice mall (Promenada) and relatively close to the airport. The area is not bad, or good, just meh... Friendly staff and better than average breakfast!
Stayed 1 night in Jun 2018

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff bend over backwards to be helpful
The hotel is generally neat and tidy. Aircon seemed a little lacking. The rooms are on the small side, but well presented. There was a slight confusion about my booking, which the staff bent over backwards to sort out. The staff generally are a real credit to the hotel, and make the stay so much more enjoyable. A good hotel to use if you need to stay in Sector 1.
Stayed 1 night in May 2018

8/10 Good

William

Liked: Staff & service, property conditions & facilities, room comfort
great stay outside bucharest
It was good overall, room looks older inside, and some issue with the bathroom

8/10 Good

Sandy, New York and Israel

Liked: Cleanliness, room comfort
Nice hotel not far from the airport
Hotel was basically good. Unfortunately, I was given a room on the first floor facing the main street so I heard cars + pedestrians talking on the sidewalk until very late at night. The TV didn't work in the bedroom, which was certainly unexpected. The clerk who checked us in was very professional but didn't seem to know that she could, for no extra money, smile and say 'Welcome!'. The breakfast was excellent.
Stayed 1 night in Oct 2017

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Denise, Red Deer Alberta canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Enjoyed the crystal palace and the friendly staff. Excellent service and superior breakfast. Bed comfortable and about 5 blocks to metro. Pretty close to airport(about 15 min) I would highly recommend it is you need to be on that side if the city. Can speak perfect English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Calin, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I was in a rush I stayed only 12 hours . Nice room actually they upgraded at no extra cost. Friendly staff. I invited relatives at diner ,the food was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel
The bed was a little on the hard, springy side. The gym is somewhat of a dungeon, the cardio equipment didnt work as well. Breakfast was pretty good. Not a bad hotel for 2 nights

6/10 Okay

D, London

Liked: Cleanliness, staff & service, room comfort
Okish
The hotel itself not that bad, the furniture could use an upgrade though, they are a bit shabby without the chic. People are extremely kind and polite, the place clean, the only issue was the breakfast, it didn't seem very fresh. Area quite ok, close to the aeroport.

10/10 Excellent

Doug, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel With Excellent Staff
Staff of the hotel was outstanding. Room was nice. We arrived late at night and they got us right to our room. Even had a complimentary fruit tray waiting for us! The next morning, we had a city tour scheduled that did not work out and the staff went above and beyond making recommendations, getting a taxi and storing our things while we toured the city. Everything was as advertised, maybe even better! Good location. Highly recommend.

8/10 Good

Alexander

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
wifi never worked despite calling front desk. Hotel smelled like cigarette smoke despite non-smoking claim. bell service was none existent.

10/10 Excellent

Daniel W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. The room was very large, even though I only asked for a single. Very clean, good mattress. Excellent and courteous staff that goes out of their way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all !
Staff is very polite, friendly and always ready to help. The front desk did not have my info when I arrived so I had to wait but the issue was quickly resolved. Ther's also a generous breakfast bar with the same helpful staff.

8/10 Good

Jun, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Free parking and very close to airport. Friendly staff and clean room. Everything was good.

6/10 Okay

globetrotter, singapore.

Liked: Cleanliness, property conditions & facilities
Nice reasonably priced business hotel.
Reasonably priced and a decent location not far from the airport. Staff was nice and accommodating and dealt with an urgent issue I had from a guest support standpoint in a professional and efficient manner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Rooms could be modernised a little bit but overall it was a good experience. The service was outstanding.

10/10 Excellent

Waldemar, Morton Grove, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
I was really surprised how extremely helpful and pleasant was the hotel stuff. It was a big +. Very often you don't get service like that in a five star hotel. The lobby and breakfast area was really clean and spacious. Good breakfast, clean rooms. We really enjoyed our stay there.

8/10 Good

Jerry W, Alexandria, LA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Enjoyable!
This was a business leisure trip combined. I needed free excellent Wi-Fi connectivity and chose this hotel for that reason. The Wi-Fi was superb, good connectivity, consistent high and reliable speeds and I didn't always have to log back on repeatedly when returning to the hotel. I enjoyed the restaurant for breakfast and for dinner where I used those occasions to read emails and important documents and respond accordingly. Serving staffs never rushed me to move on, so it was enjoyable to do work while having leisurely and delicious meals. Hotel staffs from the restaurant, front desk to room cleaning service staff were professional, courteous and friendly. The hotel property is good, rooms are clean and maintained, service excellent and I also enjoyed the hotel lobby while doing work there and having coffee or drinks. The hotel is a little ways from downtown, but accessible easily and quickly via taxis or a train service that stops in front of the hotel. My work is leisurely done with no pressing demands and in fact, I exercised each day by walking to downtown and back, although this probably is too much for most individuals to handle physically. I stayed at the Crystal Palace for three nights, left for the weekend to spend time in Brasov mountain area, then return to Hotel Crystal Palace for two more nights before catching my outbound flight home. Overall, it was a most enjoyable stay.

10/10 Excellent

Jerry W, Alexandria, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for the Price!
This is a four star property with five star service. Staff are professional, friendly, helpful, knowledgeable and with good command of the English language. Breakfast buffet is very good, and the dining restaurant for evening food is an excellent value, with good Romanian servings. Room service is very good, and the help service most friendly when you meet them in the hallways. I chose this hotel mainly for the high remarks on Wi-Fi service, as I need good connectivity, high and reliable speeds to do my work in the evenings and early morning. The Wi-Fi did not disappoint and I loved not having to logged back on when returning to the hotel at the end of the day. I stayed three nights the last part of the week and then left for Brasov for a weekend get-away. I then return to the Crystal Palace for another two nights before my outbound flight.

6/10 Okay

Rohan, reading

Liked: Cleanliness, staff & service, property conditions & facilities
Service good but Iron missing
I stayed here for 5 days and the overall service was very good. Especially the hotel manager was superb. Negatives: Iron board and Iron were missing - if the hotel is 3+ star and it should be default in all rooms and not something the guest has to request everyday. The Hotel staff were very good in responding and arranging something but then I expect it to be there by default. Sleeping pillows were not great - they were too soft. I suffered from neck pain.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

David, Slovakia (British citizen)

Liked: Staff & service, property conditions & facilities
Acceptable 3.5 star hotel.
Acceptable 3.5 star hotel. Excellent concierge/doorman on duty on Thursday Oct 30. Receptionist staff very obliging. Restaurant staff very good in the morning and evening. One disappointment was the room itself and my heart did sink a little when entering (I believe 201) - especially the bathroom (brownish-coloured tiles are not a good choice for a bathroom without any natural light). Refurbishment had taken place. Very, very frustrating lack of sockets and had to go to reception to ask for a multi-plug adapter so I could use my laptop next to the TV. There were just two sockets - one for the TV and fridge. On a positive note, the fridge was quite spacious and not overly crammed with stuff so I could actually store milk, orange juice, yoghourt etc. I usually stay at the Howard Johnson Grand Plaza but for some reason the prices were 50% higher. The Palace has many things to commend it but unfortunately the slightly heart-sinking moment on entering the room means that I will still look to the Howard Johnson as my first choice. I'm afraid the Palace might not make it to 2,3,4 place - mainly sue to the decor and 'feel' of the room.

10/10 Excellent

Chase, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I've stayed at the Crystal Palace while traveling on numerous occasions. The hotel staff is always courteous. The rooms are in very good condition and everything is very clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Clean rooms and quality service

8/10 Good

huseyin, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to center
A good alternative for reasonable price. Big free parking place in front of hotel. Good location.