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Reviews of Mercure Bucharest City Center

4 out of 5
Mercure Bucharest City Center
15 17 17a George Enescu Street, District 1, Bucharest

Reviews

9.0

Wonderful

Rating 10 - Excellent. 285 out of 489 reviews" "
Rating 8 - Good. 166 out of 489 reviews" "
Rating 6 - Okay. 29 out of 489 reviews" "
Rating 4 - Poor. 4 out of 489 reviews" "
Rating 2 - Terrible. 5 out of 489 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ganna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is indeed nice and conveniently located. However, I found the staff to be somewhat unhelpful.
Stayed 2 nights in Apr 2024
Response from Marian Vlase on 26 Apr 2024
Thank you for the feedback!

2/10 Terrible

Claudiu

Disliked: Cleanliness, staff & service, property conditions & facilities
for those who book on the expedition, you will see that at the reception they will ask for money for the city tax, but you have already paid it. check please, I do not recommend they have mice, insects, the carpet is very dirty, everything is old
Stayed 2 nights in Jan 2024

8/10 Good

Gemma

Travelled with family
Liked: Amenities
Lovely and friendly staff members. The room was very large and clean. Only issue was the heating was constantly on and the room was very warm despite having the window open for our whole trip. The reception staff had no fans and could offer no ther solution. Hotel is in a good position to explore.
Stayed 2 nights in Feb 2024
Response from Marian Vlase on 25 Mar 2024
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

8/10 Good

Gideon

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and comfortable room
Stayed 10 nights in Dec 2023
Response from Marian Vlase on 14 Feb 2024
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marian Vlase on 14 Feb 2024
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

6/10 Okay

Zoe

Travelled with group
Liked: Cleanliness, staff & service
Good Location
Staff on reception were helpful and friendly, Very clean, Good location. However Air conditioning did not work correctly, woke up in middle of night to 32 degrees. Fridge did not work.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel organised a night party in the lobby bar with club-loud music on one of the evenings. The place is not designed to sound proof that and you could hear the music and feel the bass in the 3rd floor rooms. Reception knew it’s a problem and they stopped answering phone calls from the rooms about 12am. I went downstairs to ask them if they have any plans to lower the music as it was 1am and they said no plans. It was so bad that a room from 4th floor called the police. They stopped only after police arrived regardless that everyone in the hotel was complaining about it.
Stayed 4 nights in Jan 2024

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marian Vlase on 15 Jan 2024
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

veronica

Stayed 1 night in Nov 2023
Response from Marian Vlase on 29 Dec 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

VERONICA

Stayed 1 night in Nov 2023
Response from Marian Vlase on 29 Dec 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Elizabeth, London

Stayed 3 nights in Dec 2023
Response from Marian Vlase on 18 Dec 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marian Vlase on 18 Dec 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nice breakfast. Room was clean. The gym was terrible. 3 of 4 machines were out of order, and there were no towels available in the gym. They also didn't make an update to the booking and made an incorrect charge on my credit card.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marian Vlase on 18 Dec 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

2/10 Terrible

Moran marina

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marian Vlase on 16 Oct 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Ileana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel A nice breakfast, nice rooms, neat Hotel
Response from Marian Vlase on 24 Aug 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Ileana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel A near near Piata Unirii lively the only place we like. Near train station. Great breakfast, neat hotel.
Response from Marian Vlase on 24 Aug 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Marius, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to enjoy the day or night life. High class area.
Stayed 3 nights in Aug 2023
Response from Marian Vlase on 14 Aug 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect in the middle of every thing in city center
Stayed 3 nights in Aug 2023
Response from Marian Vlase on 7 Aug 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

8/10 Good

SHAHAR

Stayed 3 nights in Jul 2023
Response from Marian Vlase on 31 Jul 2023
Thank you for the feedback!

10/10 Excellent

Philip John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was okay, carpets a bit worn and grubby and area not the best but fit for purpose
Stayed 3 nights in Jun 2023
Response from Marian Vlase on 3 Jul 2023
Thank you for the visit and feedback!

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 4 nights in Jun 2023
Response from Marian Vlase on 12 Jun 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Arturo, El Paso

Stayed 2 nights in May 2023
Response from Marian Vlase on 12 Jun 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

4/10 Poor

Judith Susan, Swansea

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
The front desk staff were unfriendly and not very helpful. The room was extremely small and cramped. There was no refrigerator in the room amd air conditioning did not work
Stayed 5 nights in Apr 2023
Response from Marian Vlase on 2 May 2023
Dear Mrs. Demello,Thank you for the constructive feedback!Each and every room has a minibar, as detailed in the description.The room booked is a superior queen size that also aligns with branding standards.Please give us more details on the perceived lack of quality service at the Front Office so we have the chance to improve upon.Best regards,Marian VlaseFO Manager

8/10 Good

Seng Jin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice on our recent trip to Romania. Nothing fancy but a good clean hotel with decent amenities which is all we needed.
Stayed 1 night in Apr 2023
Response from Marian Vlase on 4 May 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

8/10 Good

Emre

Stayed 3 nights in Apr 2023
Response from Marian Vlase on 12 Apr 2023
On behalf of the team, I would like to thank you for the visit and kind review!Please let us know if there are details to improve upon in order to make the stay as enjoyable as possible.Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
group vacation in Bucharest
was really nice there for us
Stayed 2 nights in Mar 2023
Response from Marian Vlase on 30 Mar 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, very clean and staff attentive.
Stayed 1 night in Feb 2023
Response from Marian Vlase on 23 Mar 2023
Thank you for the visit and feedback!

10/10 Excellent

Gal

Stayed 3 nights in Dec 2022
Response from Marian Vlase on 7 Feb 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Marian Vlase on 7 Feb 2023
On behalf of the team, I would like to thank you for the visit and kind review!Hope you will return in the near future!Sincerely,Marian VlaseFO Manager

10/10 Excellent

liat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel is near by every where you want. The service was great, the breakfast was tasty, the crow was wanderfal.
Stayed 4 nights in Nov 2022
Response from Marian Vlase on 7 Dec 2022
Dear Mr. Liat,Thank you for the kind review!\Regards,Marian Vlase

10/10 Excellent

Alecsandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, great rooms, comfortable and a great location. I would recommend this property 100 per cent. Looking forward to coming back.
Stayed 2 nights in Oct 2022
Response from Marian Vlase on 7 Dec 2022
Thank you for the kind review!

10/10 Excellent

Patrick, Beausejour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service very nice view
Stayed 1 night in Sep 2022
Response from Marian Vlase on 22 Sept 2022
Thank You!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Maria-Luiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small rooms even at Privilege level with extremely small and awkwardly designed bathrooms
Stayed 9 nights in Aug 2022
Response from Marian Vlase on 22 Sept 2022
Thank you!

8/10 Good

Ileana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place overall. It would help if it were clearer that when booking other than via the hotel website one cannot take advantage of free parking on site when staying for a minimum of two nights.
Stayed 3 nights in Aug 2022

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: It was a clean updated room. The hotel was in the middle of city center with walking close to the area. Cons: The parking garage below the hotel, they state if you are a member it is free. We are members but they would not grant the free parking because we did not book through their website. Second we asked for some more coffee packets for our room, they said only 2 per day and we could buy cups of coffee from the bar downstairs... really? Too much to offer us a few more 5 cent coffee packets? The hot water in the bathroom is sporadic, it goes hot then warm continually while showering.
Stayed 2 nights in Aug 2022

8/10 Good

Devesh

Stayed 4 nights in Aug 2022
Response from Marian Vlase on 30 Aug 2022
Thank you!

8/10 Good

Zahavit

Stayed 3 nights in Jul 2022
Response from Marian Vlase on 22 Sept 2022
Thank you!

10/10 Excellent

LIHAI

Stayed 3 nights in Jul 2022

8/10 Good

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Narendra

Stayed 2 nights in Mar 2022
Response from Marian Vlase on 30 Mar 2022
Thank you!

10/10 Excellent

Avihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Marian Vlase on 1 Feb 2022
Thank you for the feedback!

8/10 Good

Alice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and room . The heating system was very noisy so I had to keep it off but a part from that it was all perfect. The rooms are clean and welcoming
Stayed 1 night in Dec 2021
Response from Marian Vlase on 20 Dec 2021
Thank you for the visit and kind feedback! For future stays, please inform the Reception if there is any situation which we can solve on the spot. Regards, Marian Vlase FO Manager

10/10 Excellent

Mircea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! No complains!
Stayed 3 nights in Oct 2021
Response from Marian Vlase on 29 Oct 2021
Thank you for the kind feedback!

6/10 Okay

Steven, henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place but less than great experience. My fault as I left a package of new clothing in the room when I checked out, when I went back two days later to inquire housekeeping of course knew nothing. So less than honest staff. Rooms are very small . Great location.
Stayed 2 nights in Oct 2021
Response from Marian Vlase on 21 Oct 2021
Dear Mr. Steven, First of all, thank you for taking the time to give us a feedback! I am aware of your request and the housekeeping supervisor has checked through and through the lost and found storage and the items were not found. Please note that we constantly retrieve forgotten items to our guests personally or via mail. Regards,

10/10 Excellent

Nelu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Marian Vlase on 21 Oct 2021
Thank you for the kind feedback!

10/10 Excellent

aliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Marian Vlase on 7 Oct 2021
Thank you for you feedback! Sincerely, Marian Vlase FO Manager

10/10 Excellent

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
I really enjoyed my stay here. It is a short walk to the old town. Breakfast wasn't great but it is nice to have the option.
Stayed 2 nights in Sep 2021
Response from Marian Vlase on 7 Oct 2021
Thank you for you feedback! Sincerely, Marian Vlase FO Manager