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Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We apologize that your recent stay did not meet your expectations. We will communicate your feedback to our housekeeping team to make the nessacary improvements. We hope that we can host you again in the future, the next time you are in the area.
Great beds, everything was very clean. Staff were excellent. Newly renovated rooms, and great pool
Jordan
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy that you enjoyed our great beds, clean accommodations and our amazing staff! We hope that you will come back and visit us again very soon!
Place was clean and the staff was wonderful. I didn't like the size of the beds as they were smaller (full size) than expected.
Carrie
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay and our amazing staff. You will be happy to know that during renovation we will be converting our double rooms, to rooms with two queen beds. We hope that you will come back and visit us again after it is complete!
It was close to shopping. It was clean. I didn't like that it reminded me of the movie, The Shining.
Cherise
Stayed 4 nights in May 2024
Response from General Manager on 20 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay! Our location is perfect for anyone coming to shop, visit the UB campus or visit the falls! We hope that you will come back and visit us again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay! We hope that you will come back and visit us again very soon!
They don't let you sleep in the mornings with the constructions department that starts at eight in the morning, they don't care about the clients, they make noise everywhere and it's very annoying..
Yluminada
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very sorry that your stay was disrupted by our on-going renovation noise. We will use your feedback to make improvements and better assist our guests. I hope that this recent experience does not deter you from staying with us in the future, as we continue to make amazing updates.
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are thrilled to hear that you enjoyed your time and our staff! We hope that you will come back and visit us again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your time with us! We are thrilled that you were able to relax in one of our newly renovated guest rooms! We hope that you will come back and visit us again very soon!
Pleasantly surprise upon arrival. Hotel is going under Renovations. We had a renovated room and it was very nice. Hotel is close to many shopping and restaurant establishments. Will definitely visit again! Thank you!
Kenny
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and all of our wonderful changes! We are currently in renovation and plan to finish our rooms very soon! We hope that you will come back and visit us again very soon!
6/10 Okay
JoAnna
12 May 2024
Liked: Cleanliness, staff & service
JoAnna
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We truly appreciate your feedback and will make the nessacary improvements to get better. We hope to host you again in the near future!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay! We hope to host you again in the near future, when travel brings you back to the area!
They are remodeling the hotel and the rooms are very nice clean and updated. Was very impressed.
Donna
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are thrilled to hear that you enjoyed our newly renovated rooms. Clean and comfortable is what we strive for! Our team works diligently to deliver great stays and great experiences and we are happy to provide that to you! We hope to see you again in the near future.
8/10 Good
Ron
Travelled with family and small children
22 Apr 2024
Liked: Cleanliness, staff & service
understandable when the hotel has construction going on...seems like that mess could be a bit more contained.
trash in parking lot, grounds were a bit hammered as well.
Ron
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us. We apologize for any disruptions from our renovation during your stay. We will use your feedback to make improvements and we hope that you will come back and visit us again after it's completion.
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very excited to hear that you enjoyed your recent stay. We truly hope that you will come back and visit us again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We truly apologize that your stay was inconvenienced by the current renovation noise. Our team works very hard to minimize our guest impact from our current renovations. We will continue to work with our team and develop new ways to reduce this. We hope that you will come back and visit us after its completion.
Great staff. Remodeling is happening, but no issues. Got a newer room, great updates.
Cherokee
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay with us, in one of our newly renovated rooms! We hope that you will come back and visit us again very soon!
They were under construction but it was still a great place to stay
Kimberly
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay, even with our renovation taking place! Our team is working diligently to ensure that our guests are not impacted by our renovation, and we hope that you will come back and visit us again very soon!
6/10 Okay
luciana
Travelled with family
20 Apr 2024
Disliked: Property conditions & facilities
the hotel
is under renovations , our floor was renovated however hallway , entrance of elevator were not finished.
room looks and clean
luciana
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your recent stay and our new rooms! As you may of noticed, there are some additional items that needs to be addressed on our guest floors. Due to the current supply chain, we are still awaiting a few items. Once received it will be completed promptly! We hope that you will come back and visit us again after it's fully complete!
6/10 Okay
Denise
Travelled with family, Business traveller
20 Apr 2024
Liked: Cleanliness, staff & service, amenities
A very nice hotel. The rating has to do with the charges. I booked through Expedia at a reduced rate, however my final bill was significantly higher. When they ask if email is acceptable for the bill, decline and ask for a paper copy so you know before you leave what they’ve charged you
Denise
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed our hotel! We apologize that you had some issues with your recent bill. Your concerns have been brought to the attention of our Front Desk and Billing departments, so we can ensure our billing is accurate for all of our guests. We hope that you will come back and visit us again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that your stay was 5 out of 5! We hope that you will come back and visit us again very soon!
The room smell really bad as if it’s smoking rooms. The phone in the room didn’t work either.
Sonali
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We sincerely apologize that you encountered issues with your room. Specifically the smell of smoke and the phone. We are addressing your concerns and thank you for bringing them to our attention. Our hotel is a smoke free environment and we apologize that this occurred during your stay. We truly hope that this recent experience does not deter you from giving us another chance in the future, as we look forward to the opportunity to host you again.
Didn’t like the slippery walk in shower
Not as clean under bed n behinde furniture
Maureen
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that overall your experience with us was very positive. We will review your feedback with our team, and make the nessacary improvements to our hotel. We truly hope to host you again the next time you are in the area!
Very nice overall, bathrooms in the rooms could use some fans
Lydia
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that your stay was nice overall. We will share your feedback with the leadership team to ensure that we are fulfilling all of our guests requests and expectations. We hope to host you again soon, when travel brings you back to the area!
6/10 Okay
Kacey
26 Mar 2024
No maid service entire 3 days of stay- very disappointing to not have clean towels / garbage emptied/ and fresh coffee pods for room
Kacey
Stayed 3 nights in Mar 2024
Response from Matthew Intini on 26 Mar 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We apologize that you did not receive housekeeping service throughout your stay. Your concerns have been forwarded and are being addressed with the appropriate department. Using your feedback we will continue to improve and enhance our services. We hope that you will come back and give us another chance in the future!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay! Our team strives to deliver clean rooms and friendly service, and we hope to host you again very soon!
4/10 Poor
britney
25 Feb 2024
Disliked: Amenities
Lots of children and drinking with loud partying in the hall. We did get complimentary breakfast for this but I had just had surgery and was very disturbed
britney
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very sorry to hear that you did not enjoy your recent stay with us. We will use your feedback to work with our team, so we can better serve our guests and handle difficult situations in the future. We truly hope that this recent stay does not deter you from giving us another chance in the future as we make tremendous improvements to our hotel and services!
10/10 Excellent
Narendra
24 Feb 2024
Liked: Cleanliness, staff & service
Great
Narendra
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stat with us and we truly hope to host you again in the future!
4/10 Poor
Verified traveller
Business traveller
20 Feb 2024
Hotel was under construction and therefore noisy. It was also hosting a number of children's sports teams and the children (and parents) were allowed to run wild. The children took over the hallways while the parents were in the lobby with cases of beer and coolers of jello shots and used pizza boxes.
Verified traveller
Stayed 1 night in Feb 2024
Response from Matthew Intini on 21 Feb 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are very sorry that your recent stay was disrupted by noisy guests, renovations and hockey teams. We will continue to work with our team on training how to handle these situations, so we can offer better service to our guests. We hope that this recent experience does not deter you from giving us another chance in the future as we continue to make amazing changes to our property.
We had a wonderful time at this hotel. Our room was comfortable and clean. The front desk staff was friendly and helpful. I loved the amount of fitness equipment in the gym, and my daughter and her friends enjoyed the pool. We would stay here again.
Heather
Stayed 3 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Thank you for taking the time to review your recent stay at the Buffalo Marriott Niagara. We are so glad to hear that you enjoyed your stay with us, and we are thrilled that you used our fully loaded gym! We truly hope to host you again soon the next time you are in town!
10/10 Excellent
Kathleen
Travelled with family, Travelled with pets
12 Feb 2024
Liked: Property conditions & facilities
Loved the gated garden around the pool.
Kathleen
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you so much for reviewing your recent experience at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your recent stay with us and our wonderful outdoor area! We truly hope to host you again in the near future!
10/10 Excellent
JHANSI
Travelled with family
23 Jan 2024
JHANSI
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
Thank you for reviewing your recent stay at the Buffalo Marriott Niagara. We are very sorry to hear that you did not enjoy your stay with us and using your feedback we will improve. We hope that you will give us another chance in the future as we make tremendous property updates.
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
The hotel is slightly outdated but was extremely clean!
Michele
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
10/10 Excellent
Kurt
5 Jan 2024
Kurt
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
10/10 Excellent
Michele
4 Jan 2024
Michele
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon. You will be happy to hear that we are renovating our rooms and public space and we hope you come back after its completion to experience it!
Room should have been much cleaner, even my 5 year old noticed it was not clean. Super noisy at night time until 4:30 am. . We will not be staying again
Lewis
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. Our team is committed to improving and using your feedback we will better train with our team. Your concerns have been addressed with the our team, and we truly hope that you will give us another chance in the future. Our hotel is currently under renovation and will soon be featuring brand new rooms and public space. We hope to see you again in the future.
Am glad the hotel is currently undergoing renovations.Hopefully, the rooms will also undergo a facelift. The bath tub should be replaced as well
TEMITOPE
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you are pleased with our commitment to renovating for our guests. You will be happy to know that our hotel will be converting to stand up showers and we are truly excited. We hope to see you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are thrilled to hear that you enjoyed your time and we truly hope to host you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are thrilled to hear that you enjoyed your time and we truly hope to host you again very soon!
Staff couldn’t able to accommodate my whole family on the same Floor even after requesting ahead.
Tulsinath
Stayed 1 night in Dec 2023
Response from General Manager on 1 Feb 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your time with us. We will continue to work with our team to ensure that all guest requests are reviewed, and we will continue to do our best to accommodate all of those requests. We hope that you will come back and visit us again very soon!
8/10 Good
Jeffery
1 Jan 2024
Liked: Cleanliness, staff & service
Jeffery
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your recent stay with us. We look forward to hosting you again the next time you are in the area!
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed our property and your stay! We truly hope to host you again soon the next time you are in the area!
8/10 Good
Victoria
Travelled with group
31 Dec 2023
Liked: Amenities
Victoria
Stayed 2 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!
8/10 Good
Steven
31 Dec 2023
Liked: Cleanliness
Steven
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are happy to hear that you enjoyed your recent stay with us. We look forward to hosting you again the next time you are in the area!
8/10 Good
Kurt
21 Dec 2023
Kurt
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for taking the time to review your stay at the Buffalo Marriott Niagara. We are so happy to hear that you enjoyed your stay and we hope to host you again very soon!