2/10 Terrible
Bonnie
Travelled with family
25 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT AS ADVERTISED. DON'T DO IT!
For starters, don't fly into the parking lot because the potholes could swallow a Volkswagen.
We had to wait for the desk clerk to call someone to check us in, because he was not qualified to get us settled into our room. The person who came was terse (at best). Once we received our keys, we walked into a filthy room where the deadbolt would not work and there was not a microwave or refrigerator as advertised. My elderly mother and I returned to the office to see if we could get a refund, but the desk clerk was (again) unable to do anything without calling for help. They ended up putting us in a different room.
This room was less filthy but we subsequently found that not only was the refrigerator full of MOLD, but it was also inoperable (loose wires hanging inside).
We found holes in the wall (one 1" round, one 1" by 4") where the TP roll was ripped from the wall and there was a missing baseboard in the bathroom that exposed drywall that looked to be chewed. The scratches at the bottom of the bathroom door frame reinforced my suspicion that we weren't the only living things there.
There was no top sheet on the bed and the spread was soiled and smelly.
The ONE towel in the room was yellowed, threadbare, and stinky.
No matter what event is happening in Buffalo or how high the hotel rates get, I wouldn't EVER recommend someone risking their health or safety staying in that dump.
Bonnie
Stayed 3 nights in Apr 2024