Pandan Hotel Guide - Bugang River hotels in Pandan, Philippines.

"From checking in to checking out this hotel and staff was the best. They were able to provide transportation service from the airport to the hotel, round trip (Cost extra). All was near by - pool, beach, shops, activities, restaurants, etc. "

"Good breakfast with good service Staff is friendly Clean pool and good view from the sky pool and bar!"

"I had a mixed experience during my stay. The room itself was clean and the staff were generally polite, which I appreciated. However, there were a few significant issues that affected our overall comfort. We came as a group and booked a total of 5 rooms. Unfortunately, 3 out of the 5 rooms had air conditioning units that were blowing very weak air. In our case, we reported the issue multiple times and were told to wait 20–30 minutes for it to cool down, but even after 2 hours, the room remained hot. This was especially concerning as we were traveling with an 11-month-old who was already sweating and uncomfortable. It took several follow-ups before any action was taken, and eventually we were all moved to different rooms. Additionally, the pool area did not feel well-maintained. Some of the tiles were loose, and a sharp piece actually came off and injured my husband’s foot. While the staff did offer to bring him to a clinic, I believe there should have been more accountability or compensation given that this involved a safety issue with the amenities we paid for. Overall, while the cleanliness and staff attitude were good, the delays in resolving issues, multiple room issues within our group, and safety concerns were disappointing. Unfortunately, I would not choose to stay here again."

"Good"

"The staff were courteous, professional, and efficient. They are commendable for their service. However, Villa 5 seems to be next to a road that is very noisy (i.e., e-trikes, motorcyles, and dogs barking), which made it less tranquil."

"We booked the queen ocean view rooms. The rooms were so small, 2 adults with their bags did not fit! The rooftop pool was quite dirty and the " pool area" was really untidy and small. We tried to get a refund as we were booked for 4 nights but the manager insisted we go through our booking service- FYI, they work together and need approval from the property to refund, which we did not get. When looking at the property, the pictures did not show how small the rooms were, they only showed the larger rooms with the balcony. "

"Despite its proximity to the beach, I won't be booking the penthouse again. The staircase making it truly inconvenient to go back and forth. Additionally, the steps are too steep. Therefore, I will seek alternative accommodations for my next visit."

"The room was spacious and clean. Perfect for our family of 4, 2 adults and 2 little kids. The bed was comfortable. We got a room in the quiet end of the building which was nice because we were able to rest well. But we would love to be near the pool area as my two kids didn’t want to get out of the pool. "

"Excellent "