Bukit Nau Hotels

"well prepared"

" Beautiful property and setting. The rainforest chalet we had was sea facing with great views.Bedroom was clean and nice furnishings and bathroom ok but old scratched sink and shower cubicle needs new sealing . Loved the fresh fruit every day and mini bar topped up daily . Food was fantastic and great value for money . We loved the beach brasserie for breakfast as quieter and great sea view. The Boat house was handy for food and drinks and Anil and the other guys were great and service outstanding . Boat house though is scruffy and needs re painting and the chairs need replacing as rusty and old and some broken beach loungers.The beach is gorgeous but could do with litter picking daily to keep it beautiful All toilet areas need to be regularly fresh and cleaned . The staff in all areas were excellent and so helpful and chatty. Great Boutique shop that sold everything and lovely gifts and jewelry at good prices. We are looking forward to returning next year and hopefully the hotel will have had some areas refurbished and tidied up. "

"We arrived and our room hadn’t been cleaned since the last guests. Bed was made but there were stains and debris in the sheets. No towels, no toilet paper. Rubbish on the sink and bin was full. Rubbish and hair on the floor. We asked for the room to be cleaned, 3 hours later still not cleaned at 8pm. We approached the owner who apologised and said his housekeepers “keep running away”. I asked for new sheets, towels and toilet paper so we could clean it ourselves. He gave us sheets that were mouldy, stained and had bugs in them. We advised him we would check out in the morning and request a refund for the remaining 3 nights we were due to stay. He was apologetic. The next morning the owner was no where to be seen and one man at reception didn’t speak English very well. The owner doesn’t respond to hotels.com at all. They also have an issue with overbooking from the online system, some people arrived and didn’t have a room. So I would highly recommend NOT staying here "

"Great facilities, beautiful setting, charming staff. Room was spacious and quiet."

"This is a beautiful resort right on the beach. All staff greet you with a smile and are happy to help. Choice of two large pools one with swim bar. The Main Street with restaurants and bars a few minutes walk, however, the food in the hotel is 10 times better and very reasonably priced. "

"Lovely hotel and even lovelier staff. The room was clean, the hotel is in good location, walking distance to beach and main shopping area. The best thing about this place is the staff, they were all really friendly and always in a great mood. It was a pleasure staying here. "

"Second time here, and the experience remains magical. Highlighted are definitely the staff, Zulkifli in particular was fantastic. His attention to detail, sincerity and care was instrumental in making our experience positive. Will return"

"Great family hotel. Excellent location in Cenang Beach"

"Nature and scenery is beautiful but property neeeds to be renewed "