San Jose Hotel Guide - Burial Caves hotels in San Jose, Philippines.

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"Room clean. Nice hotel staff "

"Needs maintenance! "

"The sauna. It’s clean and works well. "

"Theres no wifi. At all. Like it doesnt exist. Every single thing in the room is broke. The doors, chairs, table, shower, air. Everything. Its all broken. Host is rude. Communication is terrible. Room is terrible and dirty. Dont stay here. "

"Room OK, but better with one King bed than 2 Queen sized beds. It's not goo for non-golfers. Step outside the limited hotel space and you have a growling security guard shouting at you. Poor value for money. Won't return. "

"Very courteous staff."

"Warning No hot water. Place is falling apart. Locals stare at you of you aren't from their area. As a westerner, you're "

"This was an extended 1 night after being at this resort for 3 nights. 1. Excellent Sevice and Amenities (snorkeling was fun to see fishes and corals but be careful of the rocks. It can scratch your skin. Kayaking was also fun. Other amenities includes swimming pool, billiards and lounge chairs. It’s so nice to seat outside for breakfast and dinner. 2. Price: Excellent. It was worth every penny of it! …and more! Note: Room was basic not luxury but amenities were provided. Note: I also had check-in at two other resorts in the area. This is the best especially for the price what you get."