Niagara Falls Hotel Guide - Burning Springs Spa & Thermal Pools hotels in Niagara Falls, Canada.

"Not the best, but not the worse. The Hotel needs updating, no in room safe or microwave if you have kids. Found ants in a few drawers and bathtub. Housekeeping is not avaliable until after your stay. Loved how close the hotel is to the falls, restaurants and other attractions. Hate that parking fee is expensive $50 plus tax per day is alot. I am still waiting on my deposit. Overall not a bad stay. Kay. 🇺🇸 "

"I paid extra for a room on the upper level. When we checked in, they said they were fully booked and put us on the ground floor beside the elevator. We asked for a room at a higher level and they placed us on the 3rd floor also beside the elevator. Because I originally paid extra, they gave me complimentary parking. The problem with the room was the water - there was only 2 temperatures. It was either ice cold or scalding hot no matter how I turned the temperature. When I told the front desk, she didn't offer any compensation or discounts, but just nodded and said she will send someone up, which did not make a difference because we only had a 1 night stay. We stayed at this hotel last year and based on our experience this year, it was definitely a lot less enjoyable. I don't intend to stay here again. "

"Lots of great selections at the breakfast buffet while enjoying the breathtaking view of the falls. "

"Overnight parking provided, clean room. Experienced elevator difficulties for over half an hour which restricted us from leaving the property"

"Beautiful & friendly staffs"

"The best part of the stay was the staff. Smiles and quick responses from all. Somehow I had mentioned this was a birthday trip when I booked the rooms, and when we arrived, William proudly announced a room upgrade for both us and our party! "

"Hot water was not really running for our room. Had to ask maintenance twice to help us get the water going by running all the taps and it just felt like a waste of water to get the hot water going. Staff was super great and friendly "

"Hotel is older but it’s clean which is most important to me. Parking can be difficult if it’s fully booked but they tend to manage that well. There is no mini fridge but just come prepared if you need to with a cooler and make use of the ice machines. "

"Parking is gated, security guards are around. Surrounding restaurants are tourist traps, expensive as can be."